Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Certification
Timeline
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Suchitha Pillai

Great Bentley,UK

Summary

Experienced professional with focus on fraud investigation and risk mitigation. Skilled in uncovering complex fraud schemes and implementing preventative measures through thorough analysis and strategic planning. Known for delivering actionable insights and enhancing organisational security.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Fraud Investigator

Monzo Bank
, United Kingdom
06.2023 - 04.2025


  • Analyse and monitor beneficiary transactions to detect unusual or suspicious activities that may indicate fraud.
  • Conduct thorough investigations into accounts and transactions flagged as high-risk, gathering evidence and documenting findings.
  • Conducting outbound calls to the customers who might be victims of scams and educating them with the relevant scam typology and preventing the scam from happening.
  • Use open-ended questions to encourage customers to share relevant information, then employ closed-ended questions to confirm details and steer the discussion toward resolution.
  • Give customers ample opportunity to ask questions or express concerns, ensuring they feel heard and valued.
  • Offer details on how they can reach support in the future, reinforcing accessibility and ongoing support.
  • Monitor and analyse account activities to identify unusual patterns or transactions indicative of identity theft or suspicious identity review.
  • Carried out investigations within prescribed time limits and set standards.
  • Work closely with compliance and other internal departments to ensure adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
  • Prepare detailed reports of investigative findings and, when necessary, file Suspicious Activity Reports (SARs) within the relevant team.
  • Efficiently handle fraud claims from initiation to resolution, ensuring compliance with company policies and regulatory requirements
  • Kept clients well-informed of claim updates and case progress.
  • Provided training sessions on fraud detection to fellow colleagues, boosting their investigative skills.

Associate

Abu Dhabi Commercial Bank
Dubai, UAE
08.2012 - 11.2022
  • Account opening and post account maintenance of customers personal accounts.
  • Performed KYC due diligence /compliance checks for on boarding clients.
  • Conduct thorough Customer Due Diligence (CDD) to understand the customer's profile and assess potential risks.
  • Gather necessary identification and financial documents from customers, ensuring completeness and accuracy.
  • Utilise digital tools to capture customer data and verify identities, streamlining the process and reducing manual errors.
  • Ensure adherence to Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements to prevent financial crimes.
  • Serve as the primary point of contact for the sales team , providing clear information about account options, required documentation, and the opening process which is required from the customers.
  • Offer step-by-step guidance to assist the sales team through the application, enhancing their experience with the customers and reducing the likelihood of errors.
  • Provide real-time support to address customer inquiries or concerns during the account opening process, thereby reducing abandonment rates.
  • Focused on maintaining high levels of accuracy and efficiency in data entry.
  • Reconciling the payments for the customers for various bank associated vendors.
  • Gather all pertinent financial documents, including internal payment records, bank statements, and vendor invoices.
  • Investigate any mismatches to determine their cause, such as data entry errors, processing delays, or unauthorised transactions.
  • Address identified issues by making necessary corrections in the accounting system or contacting the relevant financial institution or vendor.
  • Maintain detailed records of the reconciliation process, including any discrepancies found and actions taken, to support transparency and future audits.
  • Compare internal records against external statements to confirm that payment amounts, dates, and recipient details correspond.
  • Identified bugs, risks and anomalies, applying action to prevent re occurrence.
  • Implement best practices to enhance the efficiency of the account opening process, such as automating routine tasks and reducing unnecessary steps ,conducting UAT test on different projects within in the bank.
  • Leverage digital transformation initiatives to improve customer onboarding, ensuring a smooth and swift experience.
  • Collaborate with compliance, risk management, and IT departments to ensure that the account opening procedures align with regulatory standards and technological capabilities.
  • Facilitate communication between departments to address any issues promptly and maintain a cohesive workflow.
  • Demonstrated project management skills to lead and execute multiple projects.
  • Coordinating and training the new staffs on all the activities related to the team.
  • Address the customer complaint swiftly with clear, actionable remedies to prevent escalation.

Education

Masters of Science - Biotechnology

Amrita School of Biotechnology
01.2009 - 01.2011

Bachelors of Science - Biotechnology

Amrita School of Biotechnology
01.2006 - 01.2009

Skills

  • AML /Due Diligence
  • Compliance analysis
  • Customer Service skills
  • Project management
  • Communication Skills
  • Multi-tasking
  • Ability to work under pressure
  • Risk assessment
  • Complaint handling and resolution
  • MIS Reports
  • Data entry expertise

Personal Information

  • Father's Name: Chandran
  • Date of birth: 04/09/88
  • Gender: Female
  • Nationality: Indian
  • Marital status: Married
  • Religion: Hindu

Custom

UK license

Certification

ICA Specialist Certificate in Financial Crime Risk in Cryptocurrencies

Timeline

Fraud Investigator

Monzo Bank
06.2023 - 04.2025

Associate

Abu Dhabi Commercial Bank
08.2012 - 11.2022

Masters of Science - Biotechnology

Amrita School of Biotechnology
01.2009 - 01.2011

Bachelors of Science - Biotechnology

Amrita School of Biotechnology
01.2006 - 01.2009

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Suchitha Pillai