Sucheta Bhowmik

• Handled all aspects of onboarding and KYC for the UK clients including individuals and SMEs,charities,deposit accounts
• Conducted client identification effectively using tools such as ID3, Experian, Companies House, and FCA platforms.
• Executed negative reporting, PEP screening, and sanction checks using World Check and search engines. Majorly focused on Client due diligence (CDD) while onboarding new clients.
• Managed daily operations involving CRM tools.
• Review and analyse Source of wealth(SOW) and Source of Fund(SOF) for new and existing customers as per compliance guidelines. Conducted detailed review of transactions in case of suspicious activities.
• Completed inoperative/dormant account activation process by obtaining and verifying required documents.
• Cross-sold bank products and services to meet customer needs and provide options.
• Cultivated long-lasting relationships by employing strong interpersonal communication strategies.
• Collaborated with my branch team members to achieve monthly goals and improve overall performance.

•Offered hands-on assistance to customers, assessing

needs and maintaining current knowledge of

consumer preferences.

•Establish strong credibility with clients as well as with

other team members by providing accurate

information to address concerns.

•Produced monthly reports with advanced Excel

spreadsheet functions using strong mathematical

knowledge and highest level of accuracy.Created

and maintained clients data entry logs to track data

entry activities paying strong attention to all the

details available. Maintained files, records and

chronologies of entry activities.

•Maintaining daily database for office inventories,

stationary and placing orders in order to smooth

functioning of day-to-day office activities.

•Strengthened operational efficiency to remain

cost-effective while maintaining quality service.

•Developed loyal and highly satisfied customer base

through proactive management of team customer

service strategies using great communication skills,

giving fast responses to the queries and resolving

complaints through calls, emails, online portals and

face-to-face.

•Responsible for managing the flow of daily

administrative operations to ensure operating

schedules, processing and procedures are met by

prioritising organisational need.

•Maintain current consumer compliance risk

assessment consistent with the risk framework

established by competent authorities and

maintaining financial confidentiality.

•Serve as Team Lead in the absence of service and

operation manager to maintain seamless operations

and procedures.

•Cultivated interpersonal skills by building positive

relationships with others.

•Demonstrated strong organizational and time

management skills while managing multiple task

using problem solving and decision making skills.

•Processed daily client transactions and searched,

extracted and interpreted information to determine

correct input procedure.

• Accurately maintained records of each file and

ensure all documentation and paperwork was in place

and within compliance.

• Assisted customer with various questions and

concerns related to their need.

• Provided efficient support to the Assistant Manager in

overseeing the day-to-day operations to ensure an

efficient and productive business workflow.

•Completed data entry tasks with accuracy and

efficiency.

•Scanned documents and saved in database to

keep records of essential organizational information.