Subrata Gupta
Bengaluru
Personal Info:
Phone: +918147371871/8861926809 | Email: Subratagupta247@gmail.com
Summary
Strategic SR Coordinator with strengths in recruitment coordination and employee training. Facilitates streamlined hiring processes and develops comprehensive training programmes, enhancing team performance and engagement. Ensures HR compliance through diligent research and implementation of best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SR COORDINATOR, GLOBAL EXCEPTIONS OPERATIONS
PayPal Ind. Pvt. ltd.
Bangalore
08.2019 - Current
- Coordinated recruitment processes and streamlined hiring by scheduling interviews with potential candidates.
- Facilitated development of training programmes to enhance employee skills and drive team performance.
- Facilitated performance appraisal processes by gathering comprehensive feedback from managers and employees.
- Facilitated interdepartmental communication to address employee concerns and enhance collaboration.
- Facilitated company events and workshops to enhance team engagement and collaboration.
- Ensured HR compliance with regulations by researching labour laws and implementing best practices.
- Executed employee onboarding activities, encompassing orientation, benefits enrolment, and new hire paperwork.
- Scheduled performance appraisal and disciplinary meetings between supervisors and employees.
CONTACT CENTER ASSOCIATE
Nuance Transcription Services
Bangalore
08.2018 - 07.2019
- Developed comprehensive procedures for identifying, investigating, reporting, and resolving fraud incidents to strengthen fraud management effectiveness.
- Monitored open cases by updating case files with current information to ensure timely resolution.
- Assessed impact of existing and proposed controls on fraud risk management processes to enhance organisational integrity.
- Facilitated collaboration with external law enforcement agencies on complex investigations to enhance information exchange and improve case outcomes.
- Mitigated risks associated with fraudulent activities through comprehensive analysis and strategic interventions.
APPLICATION SUPPORT SPECIALIST
Zeta Pvt. Ltd.
Bengaluru
01.2017 - 06.2018
- Updated client profiles with accurate KYC information to ensure data integrity and compliance.
- Ensured compliance with KYC standards through meticulous document review.
- Verified company ownership and legitimacy of activities to mitigate risks in establishing business relationships.
- Conducted comprehensive reviews and investigations to ensure compliance with KYC regulations.
Education
MBA - IT & Marketing
Swami Vivekananda Subharti University
Distance01-2022
Bachelor of Science - Bachelor of Computer Science
Arunachal University of Studies
Arunachal Pradesh01-2015
ISC - School, ISC
The St. Xaviers Schools
Malda Town01-2010
ICSE -
North Point English Academy
Malda Town01-2008
Skills
- Recruitment coordination
- Employee training
- Performance appraisal
- HR compliance
- Fraud management
- KYC review
- MS Office
- Microsoft Excel
- Data entry
- Appraisal support
- Effective communication
Languages
Hindi
Advanced
C1
English
Advanced
C1
Bengali
Advanced
C1
Certification
- Anti-Money laundering concepts: KYC, AML & Compliance, Udemy.com.
- Data Analytics, by SF Data School & Data Science course Bootcamp 2024, Udemy.com.
- be10X AI tools workshop certificate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
SR COORDINATOR, GLOBAL EXCEPTIONS OPERATIONS
PayPal Ind. Pvt. ltd.
08.2019 - Current
CONTACT CENTER ASSOCIATE
Nuance Transcription Services
08.2018 - 07.2019
APPLICATION SUPPORT SPECIALIST
Zeta Pvt. Ltd.
01.2017 - 06.2018
MBA - IT & Marketing
Swami Vivekananda Subharti University
Bachelor of Science - Bachelor of Computer Science
Arunachal University of Studies
ISC - School, ISC
The St. Xaviers Schools
ICSE -
North Point English Academy