Subin Thomas

Maintained pleasant environment for customers and staff.

• Improved team morale through effective communication and feedback practices before and after shift.
• Prevented operational delays with regular equipment inspections.
• Revised shift patterns to boost operational productivity.
• Oversaw cash management processes, ensured accuracy at end of each shift.
• Help Recruit new hires to strengthen existing workforce.
• Trained staff on product knowledge, health and safety procedures resulted in better customer interactions and satisfaction.
• Managed inventory control, reduced wastage.
• Logged daily activities and notable incidents during production shifts.
• Work closely with management to manage staff levels.
• Keep on top of labour usage and keep place productive.
• Managing over 15 to 20 staff during shift and allocating responsibilities to each crew.
• Contacting other branch if in need of stock or other supplies.
• Work at other branch restaurant if help is needed or short staffed.
• Update staff on any upcoming events or changes to their allocated work.
• OTP( Operational Technical Person) was given to me as my secondary responsibility to maintain and solve any software and hardware issue.

• Tracked inventory levels regularly, avoiding unnecessary wastage.
• Maintained stock levels to avoid any shortages or excesses.
• Handled cash transactions accurately for smooth business operations.
• Improved customer satisfaction by providing quick and friendly service.
• Trained new staff members for efficient operation of the coffee machines.
• Cleaned and sanitised coffee and food preparation areas, maintaining high hygiene standards.
• Opened and closed the store while the store manager was off duty or away on leave.
• Solving any issue with customer to give them the best coffee experience they ever had.
• Estimated costs, generated reports, and maintained detailed records of the day to day business.