Subin Sebastian
Rochdale,OLD
Summary
Dynamic ICT Support Officer with a proven track record at Our Lady of Southern Cross College, excelling in technical support and hardware troubleshooting. Demonstrates expertise in Active Directory and Microsoft Office 365 management, delivering exceptional customer service and enhancing system efficiency. Committed to leveraging technology to drive success and improve user experiences.
Overview
3
3
years of professional experience
Work History
ICT Support Officer
Our Lady of Southern Cross College
Dalby, Queensland, Australia
08.2022 - 02.2025
- Provide technical support to staff and students within the college in a timely and professional manner.
- Assist the ICT manager in maintaining and improving college ICT systems to support new technologies and business practices.
- Maintain records and documentation to meet college requirements. Install, maintain, and troubleshoot hardware, software, and network systems to keep operations running smoothly.
- Support MS Office and other key applications, ensuring our users can work efficiently.
- Resolve customer inquiries via phone, email, and support tickets.
Service Desk Engineer
FUJIFILM Code-Blue
Brisbane, Queensland, Australia
10.2021 - 08.2022
- Provided technical support to customers via telephone and email.
- Created new user accounts in Active Directory with appropriate access rights.
- Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, Group Policies, and other relevant systems.
- Assist with software installations, upgrades, and patch management, including Microsoft Office, and antivirus software.
- Maintain detailed documentation of support tickets, troubleshooting steps, and resolutions in the helpdesk system.
- Provided remote support for offsite locations using remote control tools.
Education
Master of Science - Computing Technology
University of Southern Queensland
Toowoomba07-2019
Skills
- Technical support
- Hardware troubleshooting
- Software installation
- Network configuration
- Active Directory management
- Microsoft Office 365
- Microsoft Azure Cloud Services
- Customer service
- Remote assistance
- Time management
Timeline
ICT Support Officer
Our Lady of Southern Cross College
08.2022 - 02.2025
Service Desk Engineer
FUJIFILM Code-Blue
10.2021 - 08.2022
Master of Science - Computing Technology
University of Southern Queensland
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