Subhashis Ghatak
London
Summary
AI Product Manager with 11+ years’ experience, including 5 years as Data Engineer , driving Data & AI transformation across Retail, Travel, Finance, and Healthcare. Built Enterprise-scale AI and ML products—defining vision, strategy, and roadmap, leading execution, with measurable business impact. Skilled in scaling Data platforms on AWS and Databricks for real-time, governed, and efficient data delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AI Product Manager
CKDelta (A CK Hutchison Holdings Business)
10.2023 - Current
- Defined the multi-year strategy and roadmap for the Enterprise Knowledge Assistant (RAG Agent) and led end-to-end delivery on Databricks, giving 35K+ employees instant access to policy knowledge and saving ~9.2K hours and ~£200K annually
- Led cross-functional squads and established Agile operating rhythms to deliver products such as Optimized Ordering (ML demand forecasting and replenishment, cutting waste ~20% and driving ~£5M revenue uplift) and the Customer Sentiment Analytics Platform (saving 6K+ analyst hours/year).
- Set Product Vision and Strategy for the Customer AI Engine using value-based prioritization, stakeholder interviews, and journey mapping; defined success metrics and experimentation plans to predict dissatisfaction and root causes—lifting C-MeX to #1, generating ~£4M, and earning finalist recognition at Utility Week 2024 and GEM 2025.
- Partnered with architects and engineers to design scalable, governed AI solutions on Databricks (retrieval, guardrails, observability, cost controls), designed Guided Analytics, a natural-language interface converting everyday data questions into governed insights and visuals—accelerating decision cycles.
- Secured executive alignment and sponsorship across the product portfolio through targeted product showcase, narrative roadmaps, and outcome-focused business cases—accelerating decisions and unblocking delivery across initiatives.
Technical Product Manager
JP Morgan Chase
01.2022 - 10.2023
- Established a multi-squad Agile operating model and backlog governance to deliver the Central Data Platform — AWS Data Mesh, providing governed, automated data access with
- Designed a reusable ML platform (feature store, pipeline automation, MLOps standards), cutting model release cycles from 6–12 weeks and boosting reliability and adoption across data science teams.
- Delivered a unified BI & Reporting Platform that brought Tableau, Power BI, and QuickSight under one governed layer, standardizing 300+ dashboards and reducing manual reporting by 35%.
- Defined portfolio OKRs, prioritization criteria, and quarterly roadmap cadences, pairing continuous feedback with iterative delivery to maintain momentum and ship multiple data products on time with clear ownership and SLAs.
- Co-designed domain data contracts with business verticals and translated them into domain-aligned data products and APIs on the mesh, improving reliability and speeding onboarding for downstream analytics and applications.
Co-Founder
Zamosh
02.2018 - 08.2020
- Founded and scaled an on-demand service startup, led end-to-end product development from concept to launch, defining roadmap, UX flows, and go-to-market strategy
- Built and iterated web & mobile apps, used data-driven insights to optimize user journey and engagement, improving conversion and retention while enabling continuous feature iteration
- Reached 15K+ MAU, 100K+ annual orders, 5K+ app downloads, and $1M+ annual revenue
Data Engineer
Tata Consultancy Services
03.2013 - 02.2018
- Designed and built scalable ETL pipelines and data models across diverse source systems, enabling real-time analytics and efficient data
- Partnered with data scientists to develop analytics-ready feature stores and base tables, supporting ML model development, training, and deployment at scale
- Built BI solutions tailored to business needs using Tableau and launched them enterprise-wide, enabling data-driven decision-making across teams
Education
MBA -
S.P. Jain Institute of Management and Research
12.2021
Bachelor of Technology -
West Bengal University of Technology
07.2012
Skills
- Cloud & Data: AWS, Databricks, Delta Lake
- AI & ML: Python, MLflow, LangChain, Feature Store, NLP, MLOps/LLMops
- Prototyping & Automation: Replit, n8n, Lovable, Hugging Face
Certification
- Databricks Certified Generative AI Engineer Associate
- Microsoft Azure Cloud Fundamentals
- Professional Scrum Product Owner I (PSPO I)
Timeline
AI Product Manager
CKDelta (A CK Hutchison Holdings Business)
10.2023 - Current
Technical Product Manager
JP Morgan Chase
01.2022 - 10.2023
Co-Founder
Zamosh
02.2018 - 08.2020
Data Engineer
Tata Consultancy Services
03.2013 - 02.2018
MBA -
S.P. Jain Institute of Management and Research
Bachelor of Technology -
West Bengal University of Technology