Subhan Khan
LONDON
Summary
Dynamic customer service professional with extensive experience in high pressure environments, dedicated to enhancing client satisfaction and operational efficiency. Proven ability to manage customer queries, resolve conflicts, and streamline communication processes, fostering strong relationships and loyalty. Adept in both hospitality and safety protocols, with a keen focus on adherence to regulatory guidelines. Strong technical support skills complement a commitment to delivering exceptional service, ensuring positive outcomes for both customers and teams. Ready to leverage a diverse skill set to contribute effectively in a dynamic role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer service agent
Swissport
10.2024 - 04.2025
- Leveraged product expertise to deliver precise customer information.
- Maintained calm demeanor in stressful circumstances, leading to positive resolutions.
- Built strong relationships with customers using empathetic listening skills.
- Maintained brand reputation by adhering to regulatory guidelines in customer interactions.
- Troubleshot issues to elevate customer service.
- Strengthened client bonds to improve loyalty and retention.
- Addressed customer questions to improve understanding of offerings.
- Maintained comprehensive records to guarantee efficient transaction processes.
Lounge Staff Member
Hamilton Mayday
05.2024 - 10.2024
- Ensured adherence to hygiene standards while handling food or beverages.
- Managed customer queries efficiently, resulting in improved guest satisfaction.
- Coordinated with kitchen staff for the timely preparation and serving of meals.
- Enhanced customer experience by providing personalized services based on their preferences.
- Created a welcoming environment for guests with courteous behavior and prompt service.
- Maintained a clean and tidy lounge area by regularly cleaning and organizing tasks.
- Provided a quick resolution of complaints, ensuring high levels of customer satisfaction.
- Served customers promptly, contributing to a positive dining experience.
- Delivered food and drinks from the kitchen to the respective tables to meet timely expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimizing potential service delays.
Security officer
Heathrow Airport
09.2023 - 01.2024
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Upheld strict access controls for ensuring building security.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Investigated and reported on data breaches and other security incidents
Cabin crew training
Ryanair
07.2023 - 08.2023
- Demonstrated in-flight safety regulations presentation to passengers.
- Maintained tidy area to support cleanliness and quality standards.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Greeted passengers upon boarding and exiting aircraft.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work.
- Monitored and managed cabin crew performance to ensure all tasks were completed to the highest standards.
- Collaborated with cabin crew to ensure all tasks were completed on time and to the highest standards.
- Ensured all passengers were aware of and followed cabin regulations.
- Demonstrated a thorough understanding of cabin safety equipment and procedures.
- Demonstrated a high level of efficiency in managing and serving meals and drinks to passengers.
- Managed the onboarding process for passengers, including assisting with ticketing, baggage, and seating requests.
Fundraiser
CauseLED
03.2023 - 04.2023
- Performed administrative duties relating to fundraising, research, data and finance.
- Inspired new supporters to raise money, while maintaining relationships with current supporters.
- Raised awareness of charity through local community posts.
- Created an effective storytelling narrative that inspired donors to contribute to the cause.
- Developed and maintained a network of volunteers to assist with fundraising efforts.
- Developed a comprehensive digital marketing strategy to increase donor engagement and donations.
Education
GCSEs - BTEC ESports L2 - PASS
Kingston college
London06.2023
GCSEs - English, maths, 3D Designs, Creative IMedia, Catering
Southfields academy
London08.2016
Skills
- Online research
- Stock management
- Cash Handling
- Till counting
- Technical Support
- Conflict resolution
- Risk management
- Business planning
- Equipment operation
- First Aid
- Decision-making
- Food service
- Customer service
- Hospitality
Certification
- Door supervisor course, Security, August 2024 — September 2024
- First aid at work, Security, August 2024 — September 2024
Languages
German
Hobbies and Interests
Painting, Drawing, gym, football, running, cooking, military training
Timeline
Customer service agent
Swissport
10.2024 - 04.2025
Lounge Staff Member
Hamilton Mayday
05.2024 - 10.2024
Security officer
Heathrow Airport
09.2023 - 01.2024
Cabin crew training
Ryanair
07.2023 - 08.2023
Fundraiser
CauseLED
03.2023 - 04.2023
GCSEs - BTEC ESports L2 - PASS
Kingston college
GCSEs - English, maths, 3D Designs, Creative IMedia, Catering
Southfields academy