SUBHAN HUSSAIN
London
Summary
Dynamic and results-oriented professional with a proven track record at Rika Moon, excelling in high-volume environments and achieving a 100% score in customer service assessments. Demonstrated exceptional interpersonal communication, fostering team efficiency and customer loyalty. Successfully pitched to senior stakeholders at Google, showcasing outstanding public speaking and project coordination skills.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Rika Moon
08.2023 - 10.2023
- As it was a high-end Japanese cuisine, had to memorise a large number of dishes, sauces, ingredients of each dish, and how they are made, all in all guiding guests towards optimal meal choices
- Experience in carrying out complete store opening set-up and closing cleaning: cleaning toilets, refilling toilet accessories, towel making
- Maintained calm and professional demeanor during busy peak times, keeping note of which orders left to handle, ensuring no customer received their order too late
- Know how to handle situations involving dissatisfied customers
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Had to handle deliveries and refill stock in early hours (ice deliveries)
Tutor
Home Tuition
10.2022 - 02.2024
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
- Managed scheduling and logistics for group tutoring sessions, accommodating the diverse needs of participating students and their families.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
Assistant Project Director | 1 Month Internship
Google
06.2023 - 07.2023
- Assisted with drafting proposals for potential clients, leading to successful acquisition of new projects.
- Spoke publicly to over 100 people, including project directors, to pitch ideas related to the building of the new G-Platform in Kings Cross St. Pancras - ended up winning the pitch out of 10 other teams
- Coordinated with cross-functional teams within my department to delegate different tasks (video editing, writing pitches, web-design)
Education
The UCL Academy
Camden06.2024
Hampstead School
Camden 04.2001 - 2021.05
Skills
Interpersonal Communication: relayed customer needs and requiremens to kitchen staff to ensure all needs were met and allergy concerns adressed
Teamwork: worked efficiently with team members to ensure all tables received excellent service, providing assistance to colleagues when required
Stress Tolerance: dealing with challenging customers and a high-volume workload while maintaining a professional and calm demeanour
Public Speaking: spoke to over 400 teachers and postgraduate students at a university
Timeline
Restaurant Waiter
Rika Moon
08.2023 - 10.2023
Assistant Project Director | 1 Month Internship
Google
06.2023 - 07.2023
Tutor
Home Tuition
10.2022 - 02.2024
Hampstead School
04.2001 - 2021.05
The UCL Academy
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