Subham Basu
Alipurduar
Summary
HR personnel with more than 3 years of experience , currently handling HR operations across Scotland, Northern Ireland, England and Wales for EE Retail and Corporate. A part of British Telecommunications (BT Group)
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Colleague Services HR Support
British Telecommunication
Exeter, England
2025.02 - 2025.06
- Designed processes from scratch for new project for handling HR operations across Scotland, England, Wales, and Northern Ireland for new EE and BT Group stakeholders and subsidiary companies, increasing data processing rate by 50%
- Ensured 100% compliance and data security while efficiently processing checks for all relevant personnel across different HR ops platforms.
Associate Service
British Telecommunication
Exeter, England
2024.01 - 2025.01
- Delivered exceptional client support across broadband, landline, and TV services by proactively resolving issues, ensuring timely upgrades and repairs, and coordinating with suppliers and technicians, increasing NPS scores to 80% and above.
Talent Acquisition Recruiter
Land Hard
Kolkata, India
2019.07 - 2022.07
- Managed end-to-end recruitment processes for roles across multiple departments, averaging 3 closures per month.
- Conducted behavioural and competency-based interviews, ensuring alignment with organizational culture and role requirements.
- Partnered with HR and department heads to forecast talent needs and plan proactive recruitment strategies.
Education
MS/M.Sc(Science) - International Human Resource Management
University of Exeter
2022.09 - 2023.09
Master of Science - Clinical Psychology
NSHM Knowledge Campus
Kolkata 2020.10 - 2022.06
B.A - English
NORTH BENGAL ST.XAVIER'S COLLEGE
2016.08 - 2020.10
12th - Science
Stepping Stone Model School
2014.01 - 2016.01
10th - Science
Stepping Stone Model School
2011.01 - 2014.01
Skills
- Talent Acquisition
- Recruitment
- MS Excel
- Customer Support
- HR Operations
- Figma
Timeline
Colleague Services HR Support
British Telecommunication
2025.02 - 2025.06
Associate Service
British Telecommunication
2024.01 - 2025.01
MS/M.Sc(Science) - International Human Resource Management
University of Exeter
2022.09 - 2023.09
Master of Science - Clinical Psychology
NSHM Knowledge Campus
2020.10 - 2022.06
Talent Acquisition Recruiter
Land Hard
2019.07 - 2022.07
B.A - English
NORTH BENGAL ST.XAVIER'S COLLEGE
2016.08 - 2020.10
12th - Science
Stepping Stone Model School
2014.01 - 2016.01
10th - Science
Stepping Stone Model School
2011.01 - 2014.01