Subham Basu
Alipurduar,India
Summary
HR personnel with more than 4 years of experience , currently handling HR operations across Scotland, Northern Ireland, England and Wales for EE Retail and Corporate. A part of British Telecommunications (BT Group)
Overview
6
6
years of professional experience
6052
6052
years of post-secondary education
Work history
Associate HR - Colleague Services
British Telecommunication
Exeter, England
01.2025 - 04.2025
- Designed processes from scratch for a new project for handling HR operations across Scotland, England, Wales, and Northern Ireland for new EE and BT Group stakeholders and subsidiary companies, increasing data processing rate by 50%
- Ensured 100% compliance and data security while efficiently processing checks for all relevant personnel across different HR ops platforms.
- Implemented and updated systems to provide authorized personnel with secure and easy access to colleague information while maintaining data integrity and adhering to privacy regulations.
Complaints Associate
British Telecommunication
Exeter, England
01.2024 - 01.2025
- Delivered exceptional client support across broadband, landline, and TV services by proactively resolving issues, ensuring timely upgrades and repairs, and coordinating with suppliers and technicians, increasing NPS scores to 80% and above
- Utilized technical expertise in BT/EE products and software tools to perform diagnostics, identify faults, and escalate service disruptions for swift resolution, reducing downtime by 60%.
- Maintained strong communication and operational efficiency by collaborating with stakeholders, managing compensation fairly, and driving continuous improvement for a seamless client experience.
Human Resource Generalist
Land Hard
Kolkata, India
07.2019 - 07.2022
- Handled HR operations, recruitment, and onboarding in a fast-paced startup, ensuring a 100% seamless workflow for over 50 new hires, reducing time-to-onboard by 30% through process optimization and clear documentation.
- Resolved employee concerns within 48 hours, fostering a positive work culture and maintaining over 90% employee satisfaction in internal feedback surveys.
Education
MS/M.Sc(Science) - International Human Resource Management
University of Exeter
Exeter, Devon 09.2022 - 09.2023
B.A - English
NORTH BENGAL ST.XAVIER'S COLLEGE
Siliguri /2016 - 01.2020
12th - English
CISCE(ICSE/ISC)
Alipurduar 10th - English
CISCE(ICSE/ISC)
AlipurduarSkills
- HRM
- Customer Support
- Operations
- HR Operations
- Recruitment
- Recruitment Generalist
- MS Office
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Total Experience
Total Experience: 4 Years 6 Months
Timeline
Associate HR - Colleague Services
British Telecommunication
01.2025 - 04.2025
Complaints Associate
British Telecommunication
01.2024 - 01.2025
MS/M.Sc(Science) - International Human Resource Management
University of Exeter
09.2022 - 09.2023
Human Resource Generalist
Land Hard
07.2019 - 07.2022
B.A - English
NORTH BENGAL ST.XAVIER'S COLLEGE
/2016 - 01.2020
12th - English
CISCE(ICSE/ISC)
10th - English
CISCE(ICSE/ISC)