Summary
Overview
Work History
Education
Timeline
Generic

Subash Chinnasamy

Glasgow

Summary

A highly motivated customer service professional with a proven ability to drive customer satisfaction and sales. Consistently achieved a customer satisfaction rate of over 90% by effectively addressing inquiries and resolving issues. Demonstrated success in improving service efficiency, reducing response time by 25%, and increasing client retention. Skilled in managing high volumes of client interactions, handling up to 50+ inquiries per day, and using CRM systems to ensure seamless communication. Focused on delivering exceptional customer experiences, driving sales, and fostering long-term relationships in the automotive industry.

Overview

5
5
years of professional experience

Work History

Appraisal analyst

Park global HR
05.2022 - 12.2022
  • Conducted 100+ asset evaluations, ensuring accuracy and consistency in client reports
  • Improved client satisfaction by 15% through effective communication and issue resolution
  • Delivered tailored recommendations, increasing client retention by 10%
  • Managed up to 20 client inquiries per week, providing timely and data-driven solutions

Project Co-ordinator

Elger Controls
05.2018 - 03.2019
  • Coordinated 5+ projects simultaneously, ensuring 100% on-time delivery
  • Managed budgets up to 5,00,000 INR, optimizing resource allocation and reducing costs by 10%
  • Facilitated communication between 10+ cross-functional team members, improving workflow efficiency by 20%
  • Tracked project progress and delivered weekly reports to stakeholders, reducing delays by 15%

Education

Master of Science - Mechatronics And Automation

University of Strathclyde
Glasgow, United Kingdom
02-2024

Bachelor of Science - Mechanical Engineering

Anna University
Coimbatore
04-2022

Timeline

Appraisal analyst

Park global HR
05.2022 - 12.2022

Project Co-ordinator

Elger Controls
05.2018 - 03.2019

Master of Science - Mechatronics And Automation

University of Strathclyde

Bachelor of Science - Mechanical Engineering

Anna University
Subash Chinnasamy