Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

SUAD AY I N L A

Summary

Knowledgeable and dedicated individual who possesses versatile skills in project management, problem-solving, and collaboration. I invest in fresh perspective and strong commitment to quality and success. I have been recognized for adaptability and proactive approach with professional experience in delivering effective solutions to service provision in the Financial Technology, Media and Entertainment industry.


Innovative technology professional with a diligent work ethic skilled in enhancing systems, aligning technical solutions with business objectives. Possesses strong interpersonal communication skills and excels in team collaboration, making a valuable contribution to achieving corporate goals with several years of diverse experience. Proven success in leading projects from start to finish and contributing to organizational growth and success.


Solid team player who is motivated to maintain customer satisfaction and contribute to company success with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.




Overview

1
1
year of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Customer Representative

KUDA NICROFINANCE BANK
08.2024 - Current
  • Interacted with an average of 250 customers every day with positive attitude and enhance customer satisfaction by promptly addressing inquiries and resolving issues with professionalism and providing product information.
  • Excellent in managing difficult customer interactions calmly, handling high call volumes efficiently without sacrificing quality of interaction or resolution success rate and effectively, reducing escalation levels and maintaining company reputation.
  • I optimize customer support by establishing collaborative service environments through targeted operational initiatives to specialized teams and streamlined communication channels for improved customer service response times and overall efficiency.
  • Retention of high customer satisfaction rate evidenced by over 80% of our customer willing to invest in more of our products for the great customer service by actively listening to concerns and providing timely solutions ultimately retaining dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Management of accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • I have contributed to the development of departmental strategies aimed at enhancing the overall customer experience by balancing multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
  • Boosted sales revenue by skillfully promoting diverse service options and i provide expert product knowledge to customers, enabling them to make informed purchasing decisions.
  • Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates thereby creating a positive work environment. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and backed up other customer service managers.

REPORTER/PRESENTER

LAGOS TELEVISION
10.2023 - 07.2024
  • Collaborated with editors to develop compelling story ideas, ensuring diverse content that appealed to a range of audience and also worked with event organizers to conduct thorough research to gather information and background material for news stories, understand audience demographics, leading to more targeted and effective presentations.
  • Established a strong personal brand as a presenter when i worked as the correspondent for the Lagos state Ministry of health by interviewing 3-4 government dignitaries, consistently delivering engaging, informative, and thought-provoking content to diverse audiences.
  • Anchored the popular BREAKFAST IN BED broadcast program which is themed for a youthful audience of roughly 2 million viewers with good ratings and fantastic audience engagement. I received numerous accolades for my presentation skills, acknowledging ability to captivate and educate audiences.
  • Worked with a team of 5 people that built broadcast storylines to interest listeners and grow station audience and presented news stories, reports, and programs in a compelling and authoritative manner.
  • Learnt to adapt quickly to unexpected changes or technical issues during presentations whilst maintaining composure and professionalism under pressure.
  • Engaged in continuous professional development to stay abreast of latest presentation trends and technologies, ensuring cutting-edge content delivery.
  • Delivered high-quality remote presentations using video conferencing technology when required without sacrificing effectiveness or engagement levels.

Education

Bachelor of Science - Philosophy

Olabisi Onabajo University
Ogun State, Nigeria
09.2024 - 11.2024

Bachelor of Science - Mass communication

Crescent University
Ogun State, Nigeria
09.2022 - 08.2024

Skills

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Interests

Social Media

Fashion and Lifestyle

Timeline

Bachelor of Science - Philosophy

Olabisi Onabajo University
09.2024 - 11.2024

Customer Representative

KUDA NICROFINANCE BANK
08.2024 - Current

REPORTER/PRESENTER

LAGOS TELEVISION
10.2023 - 07.2024

Bachelor of Science - Mass communication

Crescent University
09.2022 - 08.2024
SUAD AY I N L A