Su HninHtet
Bristol,United Kingdom
Summary
A versatile professional with expertise in strategic planning, customer service, and building relationships. Proficient in social media marketing and time management, with a unique ability to control facial expressions and emulate emotions. Skilled in physical comedy and voice maintenance, demonstrating flexibility across various roles. Committed to leveraging these skills to enhance organisational success and foster positive client interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer service representative
McDonald's
Bristol , United Kingdom
06.2025 - Current
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Café Assistant
Origin Coffee & Roastery, Myanmar
09.2022 - 02.2023
- In charge of maintaining a clean and functional work environment by regularly cleaning, sanitizing, and maintaining blenders, coffee makers, and other equipment.
- Provided assistance to prepare and assemble food products, including sandwiches, pastries, and snacks, while adhering to food safety regulations and maintaining appropriate hygiene requirements for food.
Bubble Tea Barista
Cheese O’Tea, Myanmar
12.2021 - 07.2022
- Gained extensive understanding of the menu options, ingredients, and methods of preparation, allowing me to provide consumers with specific guidance.
- Effectively prioritized and multitasking while handling a high volume of consumer traffic to provide timely service without impacting quality.
Service Crew Member
Black Canyon, Myanmar
01.2021 - 08.2021
- Effectively communicated both verbally and nonverbally with team members, supervisors, and customers to ensure smooth operations and a positive customer experience.
- Provided quick thinking and problem-solving skills in handling customer complaints or special requests, ensuring a positive resolution and maintaining customer satisfaction.
Education
Bachelor of Business Management - Marketing
University of the West of England
Bristol 01/2025 - 01/2026
Diploma - Academic Writing and English skills
Myanmar Imperial University
Myanmar 01/2022 - 02/2022
Higher National Diploma - Business
Myanmar Imperial University
Yangon, Myanmar 09/2022 - 10/2023
Diploma of Higher Education - Business and management
Myanmaer Imperial university
Myanmar 01/2022 - 09/2022
Skills
- Strategic planning
- Customer service
- Building relationships
- Social media marketing
- Time management
- Facial expression control
- Ability to emulate emotions
- Physical comedy proficiency
- Voice maintenance
- Flexible
Certification
- Developed a good understanding of General Knowledge of Coffee and Barista Skills.
Authorized BTP Instructor: Phyu Sin Hnin, SCA Certified (Barista), LAGS-Black Level
- Date: 2024-11-12
Languages
Burmese - Native
Beginner
English - Native
Advanced
Chinese - Basic
Beginner
Volunteer Experience
Student services manager, Improved user well-being by creating personalised care plans., Built strong relationships with service users, encouraging trust and communication., Maintained accurate records of client interactions for future reference and continuity of care., Facilitated group discussions, helping individuals express their feelings and concerns.
Additional information
- Eligible to work in the UK – 40 hours per week in term time and full time
- National Insurance number – Available
Timeline
Customer service representative
McDonald's
06.2025 - Current
Café Assistant
Origin Coffee & Roastery, Myanmar
09.2022 - 02.2023
Bubble Tea Barista
Cheese O’Tea, Myanmar
12.2021 - 07.2022
Service Crew Member
Black Canyon, Myanmar
01.2021 - 08.2021
Bachelor of Business Management - Marketing
University of the West of England
01/2025 - 01/2026
Diploma - Academic Writing and English skills
Myanmar Imperial University
01/2022 - 02/2022
Higher National Diploma - Business
Myanmar Imperial University
09/2022 - 10/2023
Diploma of Higher Education - Business and management
Myanmaer Imperial university
01/2022 - 09/2022
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