Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Styve Jordan Fofack momo

Milton Keynes,Buckinghamshire

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Quality auditor

unibake lantmannen
Milton Keynes, Buckinghamshire
06.2023 - Current
  • Collated, analysed and provided information through concise reports, seeking constant improvement opportunities.
  • Coordinated closely with appropriate teams to implement necessary process and procedural changes to prevent quality issue recurrence.
  • Captured and analysed data, addressing adverse variation.
  • Devised corrective actions and solutions to improve product durability.
  • Improved product quality by completing company, system and compliance audits.
  • Validated quality processes and identified operational and performance qualifications.
  • Defined corrective actions for non-conforming products and complaints for continued quality improvements.
  • Developed and implemented tactical solutions to resolve problems, enabling optimised customer satisfaction.
  • Submitted performance reports, identifying shortfalls and facilitating improvement actions.
  • Monitored and assessed quality performance to gauge progress.
  • Inspected and troubleshot product and production discrepancies.
  • Investigated customer complaints to address areas of improvement and eliminate non-conformances.
  • Collaborated with engineering team to communicate and achieve quality standards and outputs.
  • Drafted corrective actions for non-conforming products and continued quality improvements.
  • Supervised site construction personnel to gauge performance and productivity.
  • Created and issued Standard Operating Procedures for team members to follow.
  • Recommended improvements to optimise precise manufacturing processes.
  • Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.
  • Investigated design failures in field to determine necessary corrections in future iterations.
  • Implemented policies and devices to improve workplace safety.
  • Oversaw field projects implementing engineering designs and maintained strict compliance with specifications and applicable codes.
  • Directed cost-effective construction of highly specialised equipment and machinery.
  • Assessed damage to advanced equipment, taking action to prevent reoccurrence.
  • Calculated values for structural engineering failures and determined how to safely handle affected zones.
  • Optimised workplace procedures for safety, developing and updating processes based on latest research.
  • Examined project plans and locations to identify and mitigate potential hazards.
  • Researched and developed engineering solutions to combat operational issues.
  • Corresponded with teams and across sites to consistently apply best practices across organisation.
  • Updated relevant documentation, checking for accuracy and relevance.
  • Prioritised conflicting requirements, meeting tight deadlines and keeping projects on-task.

Retail shift leader

McDonald's
London, Royal Kensington and Chelsea
03.2019 - 05.2023
  • Evaluated team outputs and delivered constructive feedback to aid professional development.
  • Kept employees operating productively to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Created rotas and administered payroll while balancing budget constraints.
  • Implemented safe systems of work (SSoW) and environmental procedures aligned with standards.
  • Trained and mentored new employees to maximise team performance.
  • Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
  • Developed continuous improvement initiatives to drive team efficiencies.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Handled disciplinary investigations and hearings with strong employee relations knowledge.
  • Updated training and procedures to address skills gaps and challenges.
  • Led by example and demonstrated company best practices.
  • Conducted audits and reviews to enhance team performance.
  • Ordered stock and procured services to deliver on company goals.
  • Led team of [Number]+ to achieve KPI targets in fast-paced environments.
  • Completed comprehensive shift reports to support seamless handovers.
  • Increased team efficiency by analysing staff and equipment performance.
  • Promoted safety culture through clear communications and inspections.
  • Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Trained team to upsell products and navigate POS systems.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Resolved complaints to achieve full customer satisfaction.
  • Updated pricing and promotions to fulfil store goals.
  • Managed stock levels to maximise sales opportunities.
  • Engaged with suppliers to facilitate smooth delivery schedules.
  • Handled escalated customer concerns to build retention.
  • Performed risk assessments and security checks to comply with health and safety legislation.
  • Monitored sales performance and motivated teams to increase service standards to raise profits.
  • Led by example in delivering exceptional service, increasing repeat custom.
  • Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
  • Kept inventories updated to enable timely stock reorder and replenishment.
  • Adapted product range and merchandising based on market trends.
  • Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
  • Retained knowledge of current and new stock to resolve staff and customer queries.
  • Encouraged teams to increase newsletter sign-ups, building promotion opportunities.
  • Coached team to deliver top-quality customer service and uphold brand values.
  • Cashed up tills and counted takings to balance books at business close.
  • Redesigned store layouts to improve customer flow, maximising footfall opportunities.
  • Requested training and development opportunities to build team knowledge and abilities.

Customer Service Manager

McDonald's
London , London
02.2017 - 03.2019
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Delivered feedback constructively to enhance staff performance.
  • Led high-achieving call centre teams in delivering quality customer care.
  • Reduced customer call times through increased staff training and incentivisation.
  • Planned staff rotas to meet customer needs whilst remaining under budget.
  • Coordinated external suppliers to meet customer order requirements.
  • Maintained up-to-date activity records for reliable reporting and analysis.
  • Reviewed processes and practices regularly to achieve business goals.
  • Actioned client feedback to improve product and service offerings.
  • Managed resource and capacity planning to support forecasted business needs.
  • Implemented personal development programmes to enhance staff capabilities and satisfaction.
  • Monitored industry trends, adapting services to suit consumer demand.
  • Executed data-driven sales and marketing strategies to boost revenue.
  • Briefed and motivated staff to deliver daily operational requirements.
  • Tracked expenses and business outgoings to remain within cashflow targets.
  • Recruited high-performing, reliable staff for improved team productivity.
  • Facilitated communication and collaboration across departments.
  • Devised activity and service plans to meet customer requirements.
  • Maintained excellent health and safety standards for continued compliance.
  • Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
  • Oversaw bookings with accurate calendar management.
  • Directed and supervised front-of-house operations, upholding company standards.
  • Established competitive pricing strategies to augment sales.
  • Scheduled shifts based on seasonal demands and staff availability.
  • Forged working relationships with suppliers and negotiated purchasing conditions.
  • Received and resolved customer complaints escalated by staff.
  • Kept appropriate stock levels to meet operational needs.
  • Actioned customer feedback to promote continued service improvement.
  • Stored transaction information securely for thorough financial reference.
  • Deescalated internal conflict and implemented motivational techniques.
  • Forecasted long-term business objectives.

Customer Service Representative

San paolo
Novara , Piemonte
09.2016 - 01.2017
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Provided support to customers, meeting demands of fast-paced call centre environments.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Processed high-value payments with meticulous accuracy.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Maintained compliant documentation on [Software] for reliable company records.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Managed [Number]+ daily calls, taking orders and escalated cancellations.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Responded promptly to enquiries from clients, members and staff via email, post and fax.

Education

Professional Diploma - Leadership Management

McDonald's University
London
02.2018 - 02.2019

Diploma of Higher Education - Digital Marketing

Bridgwater & Taunton College
Bridgwater
10.2022 - 08.2023

Diploma of Higher Education - Business administration

Waes college
London, UK
03.2019 - 04.2020

Diploma of Higher Education - Electromechanical

Ipsia Bellini
Novara, Italy
09.2013

Skills

  • Engaging leadership style
  • Schedule management
  • Inventory control
  • RotaCloud
  • KPI management
  • Planday
  • Accurate money handling
  • Performance management
  • Training and development
  • Customer-centric attitude
  • Value stream mapping
  • Continuous improvement
  • Configuration analysis
  • Quality Assurance
  • Health and safety compliance
  • Production oversight
  • Workforce training
  • Inventory controls
  • Team Building
  • Schedule Management
  • Training and mentoring
  • Search Engine Optimization
  • Business planning
  • Creative merchandising
  • Strategic planning
  • Business administration
  • Business Development
  • Budgeting
  • Financial Management
  • Staff Management
  • Sales and marketing
  • Negotiation
  • Attention to detail
  • Effective communicator

Languages

French
Proficient
C2
Italian
Proficient
C2
English
Fluent

Timeline

Quality auditor

unibake lantmannen
06.2023 - Current

Diploma of Higher Education - Digital Marketing

Bridgwater & Taunton College
10.2022 - 08.2023

Retail shift leader

McDonald's
03.2019 - 05.2023

Diploma of Higher Education - Business administration

Waes college
03.2019 - 04.2020

Professional Diploma - Leadership Management

McDonald's University
02.2018 - 02.2019

Customer Service Manager

McDonald's
02.2017 - 03.2019

Customer Service Representative

San paolo
09.2016 - 01.2017

Diploma of Higher Education - Electromechanical

Ipsia Bellini

Similar Profiles

Create profile
Styve Jordan Fofack momo