Stuart Lee Monaghan
PLYMOUTH
Summary
After being made redundant in May 2025, after over 17 years in the bookmaking industry, 13 of those years as a manager, I have recently returned to Betfred as an assistant manager. Prior to that I worked for the civil service for 11 years, for various government departments as an administrative officer. I also lived and worked in Australia & New Zealand in between those 2 jobs, during which time I was able to experience a different culture and working environment.
I have always been a keen sportsman and previously represented various teams within the Plymouth & District football league.
I consider myself a friendly, loyal & industrious person with strongly developed interpersonal and communication skills. I am quick to learn and can work effectively on my own or as part of a team.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Betfred
Plymouth
12.2025 - Current
- Overseeing daily operations, including opening and closing procedures, to maintain store standards, in the manager's absence.
Bookmaker manager
Betfred
Torpoint, Cornwall
01.2008 - 05.2025
- Planning, organising, co-ordinating & directing the activities of a bookmakers. Including marketing the shop.
- Training all members of staff.
- Handling high volumes of cash, whilst adhering to various security protocols & ensuring all figures are balanced.
- Controlling costs & ensuring profit margins are met.
- Ensuring customer service is kept to a high standard but dealing with any customer disputes should they arise.
- Collaborating with team members to meet set targets successfully.
Administrator
Queensland Government
Brisbane, Australia
02.2007 - 09.2007
- The administration of electrical licences.
Administrative Officer
Department For Work & Pensions
Plymouth, Devon
11.1997 - 10.2006
- The financial assessment of various government applications.
- The assessment and processing of changes in entitlements.
- The handling and processing of telephone enquiries.
- Provide excellent customer service for improved client satisfaction.
Administrative assistant
Department For Work & Pensions
Plymouth , Devon
11.1995 - 11.1997
- Data entry, filing, general administrative duties.
Education
A-Levels -
Estover Community College
Plymouth06.1995
GCSE -
Estover Community College
Plymouth07.1993
Skills
I am computer literate in the following programs:
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Outlook
I have over 29 years experience working in customer service & financially related jobs, both for the civil service & the bookmaking industry
References
References available upon request.
Timeline
Assistant Manager
Betfred
12.2025 - Current
Bookmaker manager
Betfred
01.2008 - 05.2025
Administrator
Queensland Government
02.2007 - 09.2007
Administrative Officer
Department For Work & Pensions
11.1997 - 10.2006
Administrative assistant
Department For Work & Pensions
11.1995 - 11.1997
A-Levels -
Estover Community College
GCSE -
Estover Community College