Stuart Vatcher

Conducted high-visibility uniform patrols night and day across South Western Railway network including known crime hotspots, to deter anti-social behaviour.

Responded promptly to British Transport Police and South Western Railway requests for incident assistance.

• Collaborated with British Transport Police, Local Police forces, Revenue Protection, Mask and other agencies during Operations.
• Enforced Railway Byelaws and relevant legislation to maintain security standards.
• Prioritised safeguarding measures to protect vulnerable individuals on trains and stations.
• Engaged with rail staff and customers to promote a culture of safety and security.
• To prepare and submit statements of evidence and to attend court to support prosecutions.

Conducting high-visibility uniform patrols night and day across the South West Trains network work including crime hotspots working with the British Transport Police.

• Respond promptly to British Transport Police and South West Trains.
• Dealing with anti-social behaviour
• Provided customer service to improve overall rail experience.
• Being Eyes and Ears of the Railway then feeding that information to the appropriate department.
• Dealing with unhappy rail passengers and finding resolutions.

Conducted on-board and station inspections of passenger rail tickets.

Issued penalty fares for fare evasion incidents, ensuring compliance with regulations.

• Charged appropriate rail fares to uphold standards and deter violations.
• Compiled MG11 reports for prosecution unit regarding fare evasion cases.
• Administered unpaid fare notices to facilitate recovery processes.
• Assisted with customer service during service disruptions, maintaining effective communication.

In my early career I had various jobs at Royal Mail - Post Office Counters Ltd. Redirection Manager, Redirection Administrator, Postcode Enquiries Administrator, Customer Service Administrator and Counter Clerk.

Short description of my duties and experiences.

• Resolved customer issues promptly enhancing overall customer experience.
• Enhanced customer satisfaction by providing excellent customer service to all.
• Successfully delivered on tasks within tight deadlines.
• Managed cash, cheque and credit transactions to ensure accuracy and integrity.
• Carried out day-to-day duties accurately and efficiently.
• Delegated tasks efficiently to maximise productivity.