Dedicated professional with expertise in quality assurance, root cause analysis, and process improvement. Demonstrates a strong ability to enhance operational efficiency and ensure high standards of quality. Committed to driving continuous improvement initiatives that align with organisational goals.
Overview
1
1
Certification
2
2
years of post-secondary education
29
29
years of professional experience
Work history
Quality Engineer - Off Board Global Senior Test Team Lead – Connected Car
Jaguar Land Rover
2013.01 - 2026.09
Managing ROW off board test validation team for all Connected Car portals, applications and server interface validation.
Updating test automation via Eclipse, Java, testNG, Maven and Jenkins - Cost effective test solutions (free source)
Managing on shore testers and offshore testers, designing and syncing automation sprints via Bitbucket repository.
Developing test cases, conduct end-to-end functional testing, perform fault diagnosis and raise defects against numerous project user stories being developed.
Creating test automation framework, using Python and Java, my team started with no automation, we now hold over two thousand automated tests and have remained on plan with loss of manual test heads.
Manage and sign off validation to production for over one hundred continuous deployments per year, actioned via implemented workflow in Jira Kanban and working with numerous stakeholders, mainly Wireless Car.
Supervise and guide testers, engineers and stakeholders under agile methodology, SAFe Agile trained.
Administer Jira for the department including designing workflows and permission scheme management.
Published team’s validation cadence to the business and line management, including IT audits and manufacturing lines.
Deliver product implementation forward plan deck every PI for the off-board validation team.
Support China validation team on their server instance to sign off deployments to their host environment, including AWS migration.
Align to markets and ops managers to hand over and manage validation against key business issues in production.
Execution of manual test cases and automated test scripts to agreed test plans.
Automating test results and validating against results from previous releases via Zephyr test metrics and cycles.
Working with Telematics Integration to perform build verification (smoke) testing.
Support localisation testing activities in JLR rollout markets, we have over fifty localisations.
Providing feedback to use case development and test case design, ensuring a consistent approach.
Manage validation throughout our development pipeline, from pre-production to staging.
APN testing and technical support via Postman to create, edit and manipulate calls user story workflows.
Applying triage to all issues found and allocating priority management rules based on risk.
Senior Test Consultant
Neutrinobi – Business Intelligence Solutions
2013.05 - 2014.01
Senior Tester of visual and search-based data discovery tool that can connect to all major databases – Ensuring our free form search element is extensively tested.
Testing all major phases of interactive Bi Reporting tool developed for the iPad, iPhone, android and web applications, back to front end testing with various techniques (unit, system, regression testing and UAT experience with various methods).
Basic level of developing with xcode for iPhone and iPad applications - Including application test upgrades.
Application tested in conjunction with all major databases, including SQL, Oracle and Teradata.
Responsible for maintenance of all defect management and reporting, administering Jira and Trello to effectively to maintain and track all project issues.
Implemented all test documentation that can cope quickly with agile practices, including detailed scripts to matrix based test scripts in order to apply full test coverage.
Test Consultant
Ridgian – Business Intelligence Solutions
2010.08 - 2013.05
Managing all phases of testing from Unit/Architecture testing through to integration and UAT sessions, planned, scripted, scheduled and tested – Communicated with various departments for test UI feedback and experience.
Effective manipulation of SQL skills and use of Teradata to perform testing at data source level through to web facing end users.
Projects successfully implemented include FCP - Financial Compensation Pay out for the FSA, Refer Stream Migration for Barclay Business (New incentive structure for Barclays Business Staff Nationwide) and Customer Survey Contact Tool. (New online Customer Contact Tool for Barclays Staff) Monitoring and running all tests/reporting defects and executing load testing as required for various projects performed via Visual Studio 2010 – Microsoft Test Manager and SharePoint 2010.
Trained in Microsoft 2013 BI practices in conjunction with Excel 2013, power wall and data acquisition market.
Senior Tester
Business Link West Midlands
2008.05 - 2010.08
Developed all test strategy, processes and practices used for all development projects within the business.
Writing Test Plans, allocation of work to team members, reviewing test scripts and Test execution. Test Planning, business critical testing on new and existing environments.
Responsibility to the business for go live and accountability – Including floor walking, user groups and interacting with users to understand their needs and wants, researching strengths and weaknesses of our testing.
Worked heavily on company CRM database, using VB.Net C#, C++ and SQL projects for major CRM version upgrades.
Testing and Training Leader
Experian
2006.11 - 2008.05
Responsible for all tests on the pricing and competitor analysis tool comprising of premium rates from UK insurers.
Project managed all testing using HP Test Director and JIRA for testing and defects are monitored and maintained.
Responsible for all training materials, developed all training guides and proactively seek feedback to improve, using own initiative to develop
Managed and tested, developed own insurance products via our company insurance products modelling software - Including coding variables and strings, arrays to bespoke product.
IT Infrastructure Training Advisor
Landrover & Jaguar
2004.06 - 2006.11
UAT Testing new software being released to the business on new software – Setting up standard test packs - Including acceptance criteria cross matched to test scenarios and test scripts.
Training programmes for various clients across Jaguar and Land Rover to resolve IT queries, from shop floor to high level executives.
Training Co-ordinator
Learn Direct
2003.05 - 2004.06
Training Co-ordinator in a local community responsible for learning needs analysis and training programme.
User Acceptance Test Analyst
Prudential Banking – Egg
1997.11 - 2003.05
User acceptance tester for key financial projects.
Waterfall project methodology.
Education
NVQ Level 2 - Leisure & Turism
Halesowen College
Halesowen
1996.09 - 1998.05
Software Testing - Testing
ISTQB
2011.04 - 2011.04
Skills
Quality assurance
Root cause analysis
Process improvement
Certification
ISEB Certified – Foundation Certificate, Microsoft Advanced PowerPoint Qualification, Microsoft Advanced Word Qualification, Microsoft Excel Advanced Qualification, Health and Safety Certificate., ADVANCED GNVQ AWARDED – LEISURE AND TOURISM (2-3 A LEVEL EQUIVILENCE) FINANCE, MARKETING, IT, NUMERACY CORE SUBJECTS, MULTIPLE GCSE A-C INCLUDING SCIENCE - DOUBLE AWARD
References
REFERENCES - AVAILABLE ON REQUEST
INTERESTS
I’ve always really enjoyed team sports and always will, I also enjoy golf especially in the summer and enjoy a round with a quite course on a nice summer’s day as the perfect end to a week., Alongside sport I find time with my family as a good way to unwind – I like to relax and enjoy time with my family and really adapt this to balance my life alongside work.
Affiliations
golf
Gardening
Timeline
Senior Test Consultant
Neutrinobi – Business Intelligence Solutions
2013.05 - 2014.01
Quality Engineer - Off Board Global Senior Test Team Lead – Connected Car
Senior Test Analyst / QA Engineer (Test Lead Responsibilities) at Service VictoriaSenior Test Analyst / QA Engineer (Test Lead Responsibilities) at Service Victoria