Stuart North
Kettering
Summary
Experienced private hire driver with expertise in urban driving, passenger assistance, and local road knowledge. Skilled in cash handling, vehicle operations, and maintenance, ensuring seamless and reliable service. Adept at delivering exceptional customer service while prioritising safety and efficiency. Committed to maintaining high standards of professionalism and contributing to operational excellence within the transport sector.
Dependable professional with strong interpersonal skills and commitment to providing exceptional service. Combines excellent driving abilities with keen sense of time management and navigation. Aims to ensure timely and accurate deliveries, contributing to customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
Customer Delivery Driver
Tesco
01.2023 - 03.2025
- Experienced and reliable Delivery Driver with over three years of experience driving 3.5T Luton van, transporting goods from Tesco Supermarket to customers homes, with reputation for excellent customer service
- Carried out mandatory vehicle checks before commencing each journey
- Loading and checking all orders were all present
- Excellent customer service
- Communicating with other team members over teams to make sure task is completed efficiently
- Maintaining high level of cleanliness and hygiene
- Operating GPS device making sure made deliveries on time corresponding with customers if any issues arose
- Complied with correct company safety measures
- Assisted customers with any complaints
- Complied with national road rules and regulations
- Assisted in loading and unloading of vehicle for smoother operation.
- Reported any issues or incidents encountered on route promptly.
- Handled cash transactions from customers post-delivery, aiding in revenue collection.
- Delivered goods to customers by following designated routes.
- Loaded goods into van according to delivery schedule, streamlined operations.
- Worked flexibly including weekends and public holidays catering to high demand periods.
- Maintained cleanliness and functionality of delivery vehicle, enhancing company image.
- Carried out daily vehicle inspections as per company policy, ensured roadworthiness.
- Ensured safety of products during transit to prevent damages.
- Provided excellent customer service during deliveries, leading to positive feedback.
- Adhered strictly to traffic regulations whilst performing duties, ensuring safety on road.
- Transporting temperature-sensitive items using appropriate equipment guaranteeing product integrity.
- Improved customer satisfaction with timely deliveries.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Verified each delivery against shipping instructions before delivering to customers.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Carried out complex manoeuvres in busy, high pressure environments.
- Accepted and organised work requests using company app.
- Adhered strictly to traffic regulations whilst performing duties, ensuring safety on road.
- Demonstrated ability to work under pressure during peak hours.
- Resolved customer queries and complaints with a professional approach.
- Conducted basic vehicle maintenance checks before starting journeys, avoiding breakdowns.
- Followed correct manual handling procedures when lifting parcels, minimised risk of injury.
- Strictly adhered to route and time schedules, maintaining [Number]% on-time delivery score.
Taxi Driver
01.2023 - 01.2025
- Managed over 50 customer calls per day
- Taxi driver accustomed to working with range of passengers, including elderly and disabled customers, children, and women travelling alone
- Carries regular vehicle maintenance to ensure cleanliness and better passenger experience
- Possesses good communication skills and enjoys meeting new people and helping them on their way
- Skills Included
- Cash Handling
- Urban Driving
- Passenger assistance
- Vehicle maintenance
- Vehicle operations
- Customer service
- Local road knowledge
- Private hire driving
- Possessed up-to-date knowledge of current road diversions or construction works ensuring efficient journeys.
- Assisted with luggage handling, enhancing the customer experience.
- Communicated effectively with dispatchers about pick-up locations or potential delays.
- Facilitated easy payment options including cashless transactions for customer convenience.
- Managed difficult driving conditions during inclement weather to ensure passenger safety.
- Provided support for elderly or disabled passengers, ensuring a comfortable journey.
- Followed safe driving practices for safety of fellow travellers and passengers.
Customer Delivery Driver
ASDA
01.2021 - 01.2023
- Customer Delivery Driver, transporting goods from Asda Supermarket to customers homes, with reputation for outstanding customer service
- Carried out mandatory vehicle checks before commencing each journey
- Loaded orders and checked were all present
- Outstanding customer service
- Communicating with other team members over teams to make sure task is completed efficiently
- Maintained high level of cleanliness and hygiene
- Made sure made deliveries on time corresponding with customers if any issues arose
- Operated GPS system efficiently
- Complied with correct company safety measures
- Assisted customers with any complaints
- Complied with national road rules and regulations
- Assisted in loading and unloading of vehicle for smoother operation.
- Reported any issues or incidents encountered on route promptly.
- Loaded goods into van according to delivery schedule, streamlined operations.
- Worked flexibly including weekends and public holidays catering to high demand periods.
- Maintained cleanliness and functionality of delivery vehicle, enhancing company image.
- Transporting temperature-sensitive items using appropriate equipment guaranteeing product integrity.
Education
BA (Honours) - Graphic Design
Northumbria University
01.2001 - 01.2004
BTEC National Diploma (Foundation) - Art and Design
Beverley College
01.2000 - 01.2001
BTEC National Diploma - Graphic Design
Burton Upon Trent College
01.1998 - 01.2000
5 GCSE'S Grade C - English, Science, Art, Design and Mathematics
Montsaye School
Rothwell, Northamptonshire 01.1991 - 01.1997
Skills
- Cash Handling
- Urban Driving
- Passenger assistance
- Vehicle maintenance
- Vehicle operations
- Customer service
- Local road knowledge
- Private hire driving
Personal Information
- Date of birth: 07/22/81
- Nationality: British
References
References available upon request.
Timeline
Customer Delivery Driver
Tesco
01.2023 - 03.2025
Taxi Driver
01.2023 - 01.2025
Customer Delivery Driver
ASDA
01.2021 - 01.2023
BA (Honours) - Graphic Design
Northumbria University
01.2001 - 01.2004
BTEC National Diploma (Foundation) - Art and Design
Beverley College
01.2000 - 01.2001
BTEC National Diploma - Graphic Design
Burton Upon Trent College
01.1998 - 01.2000
5 GCSE'S Grade C - English, Science, Art, Design and Mathematics
Montsaye School
01.1991 - 01.1997
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