Highly skilled professional with expertise in MS Project proficiency, budgeting oversight, and stakeholder management technique. Demonstrates exceptional communication skills, ensuring effective collaboration and project success. Committed to leveraging core competencies to drive organisational growth and achieve strategic objectives.
Experienced project manager with focus on delivering complex projects within scope, time, and budget. Proven capability to lead cross-functional teams, streamline processes, and drive project success through strong communication and problem-solving skills. Adept at managing stakeholder expectations and mitigating risks to ensure project alignment with business objectives.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work history
Project Manager (Change and Transformation)
Capita – PRS (Project Resource Solutions)
04.2023 - 04.2025
As part of Capita PRS have managed projects across different areas of the Capita workplace with most of that time spent working within Capita Pension Solutions. Worked on Project Comet (Digital Transformation) for 9 months being accountable for several integral workstreams. Most recently I have been working within the Regulatory Project delivery side of Pension Solutions, working with multiple areas of the business to define clear project deliverables to assist in delivering required solutions on the back of internal audit or FCA findings.
KEY ACHIEVEMENTS
Actively delivering weekly project reports (RAG based) detailing current project status (Risks, Issues, Milestones). Producing 1st and 2nd level planning, to include detailed project plan and a high-level POAP (Plan on a Page.) Ensuring all relevant tasks are agreed with action owners.
Working closely with developers and technical team to introduce and develop an out of the box Dynamics 365 solution for business requirements, driving the digital transformation approach.
Accountable for integrating various areas of the business together to produce a collaborative approach (Stakeholders, Product Owners, Tech and Dev, Business, UI/UX Designers). Ensuring that regular meetings/touchpoints are held to track milestones and any risk and issues.
Confident use of JIRA, Confluence and ADO to track project milestones, risks, issues, and dependencies.
During development or release phases of the project, working with scrum teams/developers to perform show and tell sessions to relevant audience of specific project milestones.
Working with other members of the team e.g. PMO to ensure all governance tasks are adhered too.
Collating relevant information to ensure that continuous improvement is always monitored and end of project report/lessons learnt collateral is available.
Actively coaching and mentoring Dev Ops team with building out key business and client requirements to ensure collaborative approach – This would lead to various show and tell sessions with relevant stakeholders throughout the development lifecycle. Utilising ADO (Azure Dev Ops) to enable clear tracking, action owners and to produce key collateral to help build out project reporting.
Project Manager (Cloud and middleware)
Capgemini – Barclays Bank
12.2021 - 02.2023
As part of a wider global infrastructure project responsible for the delivery and integration of an external hardware management appliance (OneView). This included liaising with several areas of the business (CSO, Engineering, Change) to ensure a smooth deployment and managing/evidencing numerous internal risk stories. Further to the above also managing the delivery and full end to end infrastructure installation of hardware in various global sites (APAC, US, EMEA)
KEY ACHIEVEMENTS
Project managed the deployment of a key 3rd Party hardware appliance, liaising directly with internal and 3rd party key contributors.
Producing up to date reporting for senior stakeholders and raising any required risks/issues. Managing these to a successful conclusion.
Working with the wider project team and sharing knowledge, ensuring a collaborative effort was undertaken.
Project Manager
Exela Technologies
05.2018 - 10.2020
Accountable for the planning and successful delivery of time critical projects interfacing with both IT and Operations. Use extensive operational experience to direct and create operational impact analysis. Liaise directly with clients to maintain a high customer focus whilst ensuring project transparency. Lead and manage project resources, create project plans, project initiation documents, RAID Logs, and budget trackers. Responsible for raising incidents that threaten delivery and facilitating problem solving.
KEY ACHIEVEMENTS
Project managed a successful transition of an Operational area from UK to Europe, involving several internal and external challenges which was managed and delivered within agreed timescales.
Project managed the introduction of new business (scanning and data capture of Invoices) liaising closely with external client as well as UK and APAC teams to deliver in a structured manner.
Managed simultaneous Infrastructure/Application Delivery/Shared Services projects managing my time accordingly based on size/scope of each project.
Business Analyst/Process Expert – Contracting Role
BancTec UK/Exela Technologies
05.2015 - 05.2018
Accountable for assessing and creating Project Initiation Document for a government driven business change that was required at Barclays Bank PLC. Creating approach to operational changes that are required and planning the testing and introduction to ensure that changes are introduced to live environment as a working package. Involved in daily, weekly, and monthly project meetings with the client to ensure smooth progress with a time critical project.
KEY ACHIEVEMENTS
Successful delivery of project and excellent feedback from client.
Key knowledge gained from experience of being close to a project which would lend itself very closely to the main objectives of Prince 2 principles.
Key knowledge gained from the use of project tools and the delivery of project reporting to client, project board and key users.
Project Team Leader
BancTec UK/Exela Technologies
03.2014 - 05.2015
Accountable for integrating new operational business (British Airways Data Processing), was leader of external training and IT set-up to introduce the new business into the BancTec environment. Once stabilised then was accountable for further training and day to day running of the team, also ensuring quality and volume targets were met on a daily, weekly, and monthly level.
KEY ACHIEVEMENTS
Successful delivery of project and excellent feedback from client.
Continuing with process improvements and introducing LEAN methodology.
Preparing operational area for an offshore move to increase stability of the service whilst also bringing down costs.
Project Leader/Analyst
BancTec UK/Exela Technologies
02.2013 - 03.2014
Involved as part of a wider project team to introduce new business (Royal Group) into the operational sphere of BancTec. This was to introduce the new business into an offshore site (India). Main objectives being monitoring and analysing throughput and error feedback whilst also liaising with the client to raise any issues and concerns to improve delivery and output.
KEY ACHIEVEMENTS
Successful delivery of project and excellent feedback from client.
Continuing with process improvements and introducing LEAN methodology.
To be on-floor when operational start-up commenced, this involved travel to Offshore site (India) and liaising with offshore teams to ramp-up the process.
Project Application user Acceptance Tester
BancTec UK/Exela Technologies
10.2011 - 01.2013
Accountable for user acceptance testing of Barclays Bank applications on new Citrix based system, creating, running, and signing off required test-scripts.
KEY ACHIEVEMENTS
Raising and managing defects to successful completion.
Creating of test plans and test outcome reports (Jira)
Post live support.
Interfacing with various Barclays channels including (SWIFT, SOLD, BA and other interfaces)
Various clerical and internal roles
Barclays Bank UK
05.1990 - 10.2011
A range of internal roles throughout operational and support areas of the business.
KEY ACHIEVEMENTS
Quality assurance officer including internal and external risk being a main point of referral for internal and external audit requirements.
Team Leader.
Team trainer.
Involved in several internal Barclays project change programmes with specific knowledge of internal payment systems from a Project, Testing and Operational environment.
Project Manager, Change & Transformation at Morgan Stanley Advantage Services Pvt LtdProject Manager, Change & Transformation at Morgan Stanley Advantage Services Pvt Ltd