Stuart McCue
Portsmouth,Hampshire
Summary
Encouraging manager and analytical problem-solver with a talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work history
CEO Advisor
Origin Broadband
08.2023 - 08.2025
- Chaired board meetings for effective decision-making process.
- Monitored operations to assess and highlight results.
- Served as official representative of organisation to public groups or government agencies.
- Allocated resources to teams and projects based on need, performance and availability.
- Directed day-to-day work of 3 employees (including myself) and motivated teams to exceed objectives.
- Maintained organisational compliance with applicable legislation and regulations.
Head of Customer Services Advisor
Origin Broadband/OVO/SSE
01.2015 - 01.2023
- Improved customer satisfaction by promptly addressing queries and complaints.
- Built rapport with clients through empathetic handling of concerns.
- Strengthened client relationships with clear communication and problem-solving skills.
- Guided customers through troubleshooting process with patience and clarity.
- Streamlined responses to emails, improved response time significantly.
Customer Service Advisor-Faults
SSE
06.2015 - 10.2017
- Logged customer complaints accurately, expedited corrective actions effectively.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Strengthened client relationships with clear communication and problem-solving skills.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
Customer Services Advisor - Energy
SSE
05.2010 - 01.2015
- Logged customer complaints accurately, expedited corrective actions effectively.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Strengthened client relationships with clear communication and problem-solving skills.
- Worked on the regulatory Retail Marketing Review (RMR) as a User Acceptance Tester (UAT) and joint operator on the “Economy-10” project proactively contacting affected customers regarding their assessment.
Print Finisher
PPG Design & Print Ltd
01.2005 - 01.2010
- Followed strict quality control procedures verifying that each finished product met standard specifications.
- Maintained high quality standards for finished prints, ensuring client satisfaction.
- Consistently met quality targets, inspecting finished goods to guarantee conformance with ISO standards.
Print Finisher
Holbrooks Printers
01.2001 - 01.2005
- Operated various finishing equipment to enhance product appearance.
- Completed maintenance checks on all equipment, fostering an uninterrupted workflow.
- Maintained high quality standards for finished prints, ensuring client satisfaction.
- Demonstrated meticulous attention to detail whilst inspecting final products for defects.
Print Finisher
HPS Printing Ltd
01.1998 - 01.2003
- Followed strict quality control procedures verifying that each finished product met standard specifications.
- Loaded materials onto machines efficiently, optimising output per shift.
- Operated various finishing equipment to enhance product appearance.
- Assisted in stock checking ensuring adequate supply of materials at all times.
Education
NVQ Level 2 - Information Technology
Job Link
Havant06.1999
BTEC ND - Science
Highbury College
Portsmouth06.1997
GCSEs -
Henry Cort Community School
Fareham06.1996
GCSEs -
City of Portsmouth Boys School
PortsmouthSkills
- Time Efficiency & Motivation - Work streams managed to meet high standards and deadlines Distributed workloads to teams, completing checks (provided motivation where needed) at regular intervals
- Change Implementation – Took ownership of end-to-end delivery for ICO GDPR requests; Subject Access Requests (SARs) and Right to Be Forgotten (RTBF or Right to Erasure)
- Executive and Internal Communication - Used Teams chat and video calls, and email, and to communicate change to all business areas Designed and delivered presentations regarding updated or new processes for all business areas Presented processes for company audit completing all follow-up actions to maintain regulatory compliance
- Communication Proficiency – Responded to letters from MP's, and supported Origin's Press Office Liaison regarding high-risk complaints Managed verbal and written complaints always in a professional manner, passing all quality checks
- Decision-Making Authority - Delivering cases, and providing supporting evidence, to Communications Ombudsman This required autonomy to make important decisions in respect of compensation, to challenge processes when causing issues, and to affect customer outcomes
- Trend Analysis - Utilised complaints core data to identify problem areas, review processes, and implement new strategies and training
- Conflict Resolution - De-escalating MP and CEO complaints where complaint had already been reported Diffusing live escalated complaints if customer directly contacted company CEO, managing complaint to execution
- Mentoring & Support - Lead meetings for specialist complaints teams, gave training for complex enquiries, and provided live support for handling complex complaints
Hobbies and Interests
Musicals, Theatre, Gaming, Spending time with my family, Travel
Timeline
CEO Advisor
Origin Broadband
08.2023 - 08.2025
Customer Service Advisor-Faults
SSE
06.2015 - 10.2017
Head of Customer Services Advisor
Origin Broadband/OVO/SSE
01.2015 - 01.2023
Customer Services Advisor - Energy
SSE
05.2010 - 01.2015
Print Finisher
PPG Design & Print Ltd
01.2005 - 01.2010
Print Finisher
Holbrooks Printers
01.2001 - 01.2005
Print Finisher
HPS Printing Ltd
01.1998 - 01.2003
NVQ Level 2 - Information Technology
Job Link
BTEC ND - Science
Highbury College
GCSEs -
Henry Cort Community School
GCSEs -
City of Portsmouth Boys School
Similar Profiles
Foisal ArifFoisal Arif
Telecommunication Specialist at Origin BroadbandTelecommunication Specialist at Origin Broadband
Jay HolcombJay Holcomb
Systems Engineer at Point Broadband FiberSystems Engineer at Point Broadband Fiber
Steve DickSteve Dick
Warehouse Coordinator at Community Internet Providers / Point Broadband FiberWarehouse Coordinator at Community Internet Providers / Point Broadband Fiber
Alexandra BudnaruAlexandra Budnaru
Waitress at Station CafeWaitress at Station Cafe
Osagie IkozaOsagie Ikoza
Cleaner at Federal Polytechnic AuchiCleaner at Federal Polytechnic Auchi