Stuart Marsden

Accomplished Managing Director with full responsibility for three successful bathroom showrooms across East Anglia. Proven track record in driving sales growth, managing multi-site operations, and delivering exceptional customer experiences. Combines strong commercial acumen with a hands-on leadership style, ensuring both strategic direction and day-to-day performance are aligned for sustained business success. Experienced in man management, supplier negotiations, financial control, and developing high-performing teams that consistently exceed targets.

• Provided overall leadership and direction for three showroom sites, ensuring consistent performance and growth.
• Developed and implement sales strategies to drive revenue and meet business targets.
• Lead, motivated, and managed showroom managers, sales staff, and installation teams.
• Oversaw financial management including budgeting, forecasting, and full P&L accountability.
• Built and maintained strong customer relationships, ensuring excellent service and repeat business.
• Negotiated with suppliers to secure competitive pricing and optimise margins.
• Ensured showrooms are well-presented, customer-focused, and aligned with company standards.
• Monitored KPIs across all sites and report on business performance.
• Implemented marketing and promotional campaigns to increase brand visibility and showroom footfall.
• Ensured compliance with health, safety, and industry regulations.
• Proven leadership in managing multi-site retail or showroom operations.
• Strong sales and business development background, with a track record of delivering revenue growth.
• Excellent man management skills with experience in training and developing teams.
• Hands-on and adaptable, with the ability to balance strategy and day-to-day operations.
• Commercially astute with strong financial management and negotiation skills.
• Outstanding customer service and relationship management abilities.

General Manager with extensive experience leading multi-site bathroom showrooms and installation teams. Skilled in driving sales, developing high-performing staff, and managing day-to-day operations across three successful showrooms in Norfolk. Proven track record of increasing revenue, optimising customer experience, and building strong supplier and client relationships. Strategic thinker with a hands-on leadership style and the ability to deliver consistent growth in competitive markets.

• Multi-site operations management
• Sales growth & business development
• Team leadership, training & performance management
• Budgeting, forecasting & P&L accountability
• Customer relationship management (CRM)
• Supplier negotiation & stock control
• Marketing strategy & local business development
• Project delivery from design to installation

Showroom Manager responsible for overseeing the daily operations of the showroom, managing staff, driving sales, and ensuring an exceptional customer experience. This role combines leadership, sales management, and operational responsibilities to deliver growth and maintain the showroom as a leading destination for tile products and design solutions.

• Manage and motivate the showroom sales team to achieve individual and collective sales targets.
• Deliver excellent customer service, providing design advice and product knowledge to retail and trade clients.
• Oversee showroom presentation, ensuring displays are attractive, up-to-date, and aligned with company standards.
• Develop and implement local marketing initiatives to drive footfall and increase revenue.
• Build and maintain strong relationships with suppliers, negotiating terms and managing stock levels.
• Monitor sales performance, produce regular reports, and present results to senior management.
• Train, coach, and develop staff to improve product knowledge, selling techniques, and customer engagement.
• Handle customer queries, complaints, and escalations in a professional manner.
• Ensure compliance with health and safety standards across the showroom.
• Manage budgets, control costs, and support the delivery of company-wide financial objectives.

Assistant Showroom Manager supporting the day-to-day operations of the showroom, ensuring excellent customer service, smooth sales processes, and effective team support. Working closely with the Showroom Manager, this role helped to drive sales, maintain showroom standards, and develop staff while acting as deputy in the manager’s absence.

• Support the Showroom Manager in overseeing daily operations and ensuring smooth running of the showroom.
• Assist in achieving sales targets by actively engaging with customers, providing product knowledge, and offering design solutions.
• Supervise and motivate the sales team, providing guidance and coaching where required.
• Help maintain showroom displays, ensuring they are visually appealing, well-stocked, and up-to-date.
• Manage customer enquiries, quotes, and orders with accuracy and professionalism.
• Resolve customer issues effectively, escalating when necessary.
• Contribute to local marketing initiatives to drive footfall and increase sales.
• Assist in stock control, supplier liaison, and delivery coordination.
• Ensure compliance with health and safety regulations.
• Act as duty manager when the Showroom Manager is absent.
• Strong retail sales background, ideally within tiles, bathrooms, or interiors.
• Excellent customer service and communication skills.
• Leadership potential with experience in supervising or mentoring colleagues.
• Organised, reliable, and able to handle multiple priorities.
• Confident in working with targets and sales KPIs.

Hardworking and reliable Plasterer / Labourer with hands-on experience in construction, site preparation, and plastering works. Skilled in supporting trades, carrying out manual labour, and assisting with both residential and commercial building projects. Known for a strong work ethic, attention to detail, and the ability to work effectively both independently and as part of a team.

• Assisted plasterers with mixing materials, preparing surfaces, and applying plaster to walls and ceilings.
• Carried out labouring duties including loading/unloading materials, maintaining clean and safe work areas, and moving equipment.
• Supported site operations by erecting scaffolding, setting up tools, and ensuring workspaces were prepared for tradespeople.
• Performed basic plastering tasks under supervision, including patch repairs, skimming, and finishing.
• Adhered to health and safety regulations at all times, ensuring safe practices on-site.
• Worked collaboratively with tradespeople, contractors, and site managers to meet project deadlines.
• Assisted with general construction duties including demolition, site clearance, and waste removal.