Summary
Overview
Work history
Education
Skills
Timeline
Generic

Stuart Mann

Bicester,Oxon

Summary

Organised and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Motor Trade professional with over 21 years of experience in the industry. Excellent reputation for resolving problems and improving customer satisfaction

Dedicated Motor Trade professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.

Dealing with High Net worth clients, such as Porsche owners. I understand their demands, needs and objectives, having worked in positions where my client base was the very same.

Overview

39
39
years of professional experience

Work history

Sales executive

Marshall JLR Oxford
Oxford , Oxfordshire
07.2024 - Current
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Championed cross-selling initiatives to maximise sales volume and profit margins
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Built rapport with new and existing customers to boost client retention.
  • Demonstrated product features and functions to engage potential customers.
  • Ensured accurate documentation of all sales activities, upholding company's compliance standards.
  • Utilised CRM systems effectively to manage client information and follow-ups.
  • Identified suitable vehicles for customers' needs, enhancing their buying experience.
  • Closely followed-up on leads generated from online enquiries, increasing conversion rates.
  • Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
  • Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
  • Prepared detailed quotations for customers with clarity on terms and conditions.
  • Assisted in arranging finance options for customers, making purchasing process easier.
  • Achieved high customer satisfaction by providing excellent service.
  • Finalised sales administration accurately and promptly to meet company standards.

Dealership based Used Car Buyer

Sytner BMW Mini High Wycombe
High Wycombe
01.2022 - 11.2023

My role is to purchase used cars for the dealership. I achieved 204 in the year starting in March 2022. For the year 2023, I was the number 1 buyer in the BMW division.

This means having a great teamwork ethic, by getting on with everyone in the dealership, to generate good quality leads.

I appraise cars to a high standard, ensuring a high level of profit. This needs a high attention to detail when appraising a car.

I complete all of the paperwork to a high standard.

My Line manager has always been happy with my work ethic and performance throughout the year. This is shown in my monthly one to one's.

Managing Director

Pullmann Prestige Auto Delivery Ltd
Bicester
02.2010 - 01.2022
  • I set up my Ltd company to deliver new cars, through the corporate departments of major franchises
  • We only transported vehicles and conducted a thorough handover to the end user
  • If there was a return vehicle we would complete an appraisal
  • Along the way, I employed drivers to assist in the deliveries
  • My role involved all aspects of running a business
  • The main one is maintaining a profit each year, whilst displaying a high level of customer service
  • To date, each year has finished with a healthy profit and ongoing relationships with dealerships
  • My role included all of the financial accounts of the business, tax, VAT, PAYE etc
  • This includes liaising with my accountant to maintain profitability
  • I was also the company transport manager, having qualified with an A level equivalent pass
  • This involved ensuring the company adhered to all the government rules on vehicles and drivers.

Sales Executive

Dick Lovett Ferrari Maserati
Swindon
05.2008 - 01.2010
  • The role was to sell Ferrari and Maserati to high nett worth customers
  • Maintain relationships with customers for repeat business
  • Act as an ambassador for Ferrari and Maserati when hosting overseas events and showroom presentations.

Sales Executive

Porsche Cars of Great Britain
Reading
09.2003 - 04.2008
  • The role involved selling new and used vehicles
  • Completing handovers and appraisals, along with referring customers to the finance manager
  • I enjoyed a successful time with Porsche, having won a few incentives relating to number of vehicles sold.

Sales Executive

BMW Maidenhead
Maidenhead
07.2001 - 08.2003
  • The role involved selling new and used BMW vehicles.

Financial Advisor

Rothschild
Reading
01.1997 - 06.2001
  • Role with my own Investment practice
  • The role involved building a high nett worth client base, advising them on all aspects of personal investment, taxation, insurance and pensions.


Financial Advisor

TSB
01.1992 - 01.1997
  • The role involved advising bank customers in investment, taxation, insurance, mortgages and pensions


Banker

TSB
Reading
11.1985 - 01.1992

The role involved dealing with bank customers on a daily basis, advising them on the best way to invest their money.

Education

Waingels Copse School
Woodley
11.1985

Skills

Excellent team player

High work ethic

Excellent customer service throughout my career with numerous commendations from customers

Smart, professional and courteous

Successful in every role I undertake

Self motivated with a business mentality, having ran a successful one for 12 years

Timeline

Sales executive

Marshall JLR Oxford
07.2024 - Current

Dealership based Used Car Buyer

Sytner BMW Mini High Wycombe
01.2022 - 11.2023

Managing Director

Pullmann Prestige Auto Delivery Ltd
02.2010 - 01.2022

Sales Executive

Dick Lovett Ferrari Maserati
05.2008 - 01.2010

Sales Executive

Porsche Cars of Great Britain
09.2003 - 04.2008

Sales Executive

BMW Maidenhead
07.2001 - 08.2003

Financial Advisor

Rothschild
01.1997 - 06.2001

Financial Advisor

TSB
01.1992 - 01.1997

Banker

TSB
11.1985 - 01.1992

Waingels Copse School
Stuart Mann