STUART MACDONALD
Birmingham City Centre
Summary
Accomplished sales and retail professional with expertise in sales performance, coaching, audit compliance, and operational prowess. Proficiency in managing multi-site operations and utilising customer relationship management tools to enhance stakeholder engagement. Skilled in inventory management, workforce planning, and systems administration with a strong focus on reporting. Committed to process improvement and achieving commercial and operational excellence.
Driven professional with excellent leadership abilities and collaborative mindset. Robust organisational skills and strong communication capabilities, crucial for team guidance and project coordination.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
ASSISTANT LEADER
EE
Solihull
2022.10 - 2026.04
- Assisted in managing daily operations within busy store environment.
- Supported team of over 10 staff in achieving sales targets and maintaining operational standards.
SALES AND OPERATIONS SPECIALIST
EE
2019.01 - Current
- Assisted teams in implementing sales strategies across systems and stock management.
- Supported large volume sales efforts for consumer and SME accounts in retail.
- Provided operational support and coaching to peers across three regions and over 50 stores.
ASSISTANT LEADER
EE
Leamington Spa
2018.11 - 2022.10
- Assisted leadership at central division's flagship store in EE.
- Contributed to team dynamics and store operations both commercially and personally.
- Proficient in managing store operations, including administrative tasks.
- Facilitated advisor development through immediate and impactful coaching.
ASSISTANT MANAGER
Three UK
Banbury
2017.12 - 2018.07
- Achieved placement among top 50 stores in business with an average position of 44th across estate.
- Assisted in training new starters in sales and operations, contributing to development and recognition through exceptional sales figures.
- Provided support and advice to stores, serving as a positive influence within the area.
- Coordinated delivery bookings, maintained schedules, and managed stock and payroll responsibilities.
- Oversaw a team of up to 17 staff in Birmingham to achieve multiple volume and quality KPIs.
- Facilitated development of key holders for progression in their careers with Three.
KEY HOLDER
Three UK
Banbury
2016.07 - 2017.12
- Assisted with daily operations of Banbury store as key holder.
- Excelled all personal KPIs through effective task management.
- Developed myself to take on further operational tasks very quickly.
- Maintained schedules for deliveries and stock management over three days a week.
GENERAL ASSISTANT
J Sainsbury’s PLC
Birmingham
2012.01 - 2016.01
- Assisted produce team in two major stores in Birmingham and Surrey.
- Supported replenishment stock handling and maintenance duties.
- Contributed to visual merchandising and department operations in manager's absence.
Education
High School -
Perryfields High School
Brandhall, Oldbury 2002.01 - 2007.01
Skills
- Sales skills and coaching
- Audit compliance
- Knowledge of HR policies
- Multi-site operations
- Customer relationship management tools
- Inventory management
- Workforce planning
- Systems administration
- Stakeholder management
- Business administration and reporting
- Process improvement
Certification
- CUSTOMER ADVISOR DEVELOPEMENT COURSE Three UK | Maidenhead | June 2017 Additional course for advisors looking to progress into management. Passed the course with the distinction of giving the best group presentation out of four groups.
- CERTIFICATE OF ACHIEVEMENT West Midlands Police | Birmingham | August 2009 Received a Certificate of Achievement upon completion of a Police Access Course with West Midlands Police.
REFERENCES
- Asif, Ali, Store Manager, EE, Cheltenham Spa, Contact details available upon request
- Gary, Turberfield, Store Manager, EE, Birmingham Fort, Contact details available upon request
- Zain, Butt, Partner Franchisee, Snap-On-Tools, Reading, Contact details available upon request
- Nick, Lawley, Department Manager, J Sainsbury’s PLC, UK, Contact details available upon request
HOBBIES
Sports, Martial Arts, Fashion, Fitness
AWARDS
STORE OF THE GOLDEN QUARTER - EE - CENTRAL
Top performing store in Central division as chosen by Head of Central Stores, MULTI PRODUCT OFFER - THREE UK - AREA 16
Top performing advisor across multi product offer
ACTIVITIES
ASSISTANT INSTRUCTOR
Martial Arts Concepts
2010 ASSISTANT INSTRUCTOR
Martial Arts Concepts
2010
Timeline
ASSISTANT LEADER
EE
2022.10 - 2026.04
SALES AND OPERATIONS SPECIALIST
EE
2019.01 - Current
ASSISTANT LEADER
EE
2018.11 - 2022.10
ASSISTANT MANAGER
Three UK
2017.12 - 2018.07
KEY HOLDER
Three UK
2016.07 - 2017.12
GENERAL ASSISTANT
J Sainsbury’s PLC
2012.01 - 2016.01
High School -
Perryfields High School
2002.01 - 2007.01