Stuart Macaulay
Kilmarnock,EAY
Summary
I am an enthusiastic School Placement Administrator with years of experience in customer service. Secures team success through hard work, attention to detail and excellent organisation. Always determined to learn and improve for the better of myself and the company/team that I represent.
Overview
11
11
years of professional experience
1
1
Certification
Work history
School Placement Administrator
University of the West of Scotland
Ayr
09.2022 - Current
- Provide a high quality administrative service to colleagues in the School that are engaged in placement activity, thereby assisting in ensuring a high quality student experience and creating a positive image of the School and University experience and creating a positive image of the School and University.
- Build student streams, matching the course flow, within InPlace (University placement allocation system) in line with the course flow for each cohort / programme.
- Provide a high quality placement allocation to ensure all students receive a practice learning experience in line with Nursing Midwifery Council guidance and programme requirements.
- Provide placement support across all related activities and deal with a variety of inquiries from staff and students within placement activity.
- Accurately maintain clinical area information within InPlace to ensure student placements are allocated appropriately.
- Work closely alongside the Placement Coordinator and Placement Officer to co-ordinate the process of checking information, ensuring accurate data is attached to each student on the student placement system.
- Accurately record student sickness absence information against their record.
- Assist with the Nursing Education for Scotland (NES) Indexing, Discontinuation and Completion processes.
- Assist with Stage One Fitness to Practice meetings.
- Distribution of Student Uniform & dealing with any replacement uniform requests.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to students, placement areas or other callers.
Helpline Advisor
Circle Health Group
Glasgow
08.2021 - 09.2022
- Increased client retention by building instant rapport and establishing customer trust.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Improved call metric standards to exceed performance KPI targets.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Supported management by assisting with the training and development of new members of staff.
Sales Assistant
Next PLC
Glasgow, GLG
07.2014 - 08.2021
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Worked energetically to maintain efficient operations during peak trading hours.
Freelance Radio Producer
Global
Glasgow, GLG
09.2019 - 08.2021
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Worked directly with show presenters to achieve relatable and engaging content.
- Responsible for editing audio content and interviews for show features.
- Evaluated quality of work and implemented corrective actions to maintain creative vision and professionalism.
Education
Bachelor of Arts - Broadcast Production: Radio & Television
University of the West of Scotland
Ayr11.2018
Certificate of Higher Education - Creative Industries: Radio
West College Scotland
Paisley, RFW06.2016
Skills
- Microsoft Outlook
- Answering incoming calls
- Data entry
- Organising mail
- Staff education and training
- Customer-service orientated
- Ability to work both independently and as part of a team
- Office administration
- Excellent IT skills
- Attention to detail and accuracy
- Effective communication
- Ability to work under pressure and meet deadlines
- Highly organised individual
- Knowledge of GDPR Compliance
- Knowledge of Banner
- Knowledge of InPlace
- Able to prioritise and use initiative
Certification
Google Digital Garage: The Fundamentals of Digital Marketing
Timeline
School Placement Administrator
University of the West of Scotland
09.2022 - Current
Helpline Advisor
Circle Health Group
08.2021 - 09.2022
Freelance Radio Producer
Global
09.2019 - 08.2021
Sales Assistant
Next PLC
07.2014 - 08.2021
Bachelor of Arts - Broadcast Production: Radio & Television
University of the West of Scotland
Certificate of Higher Education - Creative Industries: Radio
West College Scotland
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