Stuart Knights
Princes Risborough ,Bucks
Summary
Dynamic Operations General Manager with expertise in driving organisational performance and cost efficiency. Achieves significant cost savings while maintaining quality standards through strategic budget oversight. Encourages team development and accountability, fostering a culture of excellence and continuous improvement.
Overview
39
39
years of professional experience
Work History
Operations General Manager
Kelerbay Ltd
03.1996 - Current
- Monitored staff performance to drive continuous improvement and accountability.
- Oversaw budgets and financial planning to drive cost savings while upholding quality standards.
- Ensured stringent quality control processes to uphold exceptional standards for all products and services.
- Spearheaded collaboration with sales and marketing teams to align operational capabilities with customer demands.
- Advised senior management on facilities needs while ensuring seamless operational support.
- Conducted comprehensive risk assessments to identify and address potential issues impacting business operations.
- Oversaw organisational resources to fulfil administrative and operational needs while ensuring compliance with budgetary guidelines and quality standards.
- Directed recruitment and hiring of staff for organisational vacancies to enhance workforce capability.
- Established performance metrics to enhance accountability and recognise outstanding achievements.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Managed annual budgets exceeding £10 million, effectively controlling costs while maximising operational output.
- Customer service excellence, resulting in a 95% satisfaction rate and increased repeat business.
Warehouse Manager
Asda
Oxford
08.1987 - 02.1996
- Oversaw daily operations of warehouse, including inventory management and order fulfilment to meet customer demands.
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
Education
Certificate of Higher Education - Business and Finance
Buckinghamshire New University
Wycombe01-1988
O-levels
Royal Grammar School
High Wycombe, BKM01-1986
Skills
- Operational strategy
- Financial management
- Quality assurance
- Risk management
- Vendor negotiation
- Staff recruitment
- Team leadership
- Positive attitude
- Customer service excellence
- Time-management
- Decision making
- Active listening
- Staff training and development
Timeline
Operations General Manager
Kelerbay Ltd
03.1996 - Current
Warehouse Manager
Asda
08.1987 - 02.1996
Certificate of Higher Education - Business and Finance
Buckinghamshire New University
O-levels
Royal Grammar School