Stuart Kerley
Broxburn,West Lothian
Summary
Dynamic professional with a customer-centric mindset and proven problem-solving skills, adept at enhancing the sales journey through agile methodologies. Demonstrates strong project execution capabilities and effective stakeholder communication, driving successful outcomes in complex environments. Committed to leveraging expertise to achieve strategic career goals and contribute to organisational growth.
Overview
36
36
years of professional experience
6
6
years of post-secondary education
Work history
Deployment Manager
NatWest Group
Edinburgh
2025.01 - Current
- Led technical delivery of work packages for strategic account onboarding platform consistently achieving delivery of 2 release per month
- Assisted journey developers in efficiently transitioning their requirements to production.
- Ensured governance approvals were obtained for production deliveries.
- Collaborated with other teams to synchronise deployment of new features.
Digital Service Journey Manager
Virgin Money
Edinburgh
2014.07 - 2015.12
- Executed development of digital sales and servicing channel for Credit Card migration programme alongside supplier TSYS.
- Orchestrated planning and launch activities for new digital credit card platform.
- Created continuous improvement strategies derived from validated customer feedback.
Change Manager
NatWest Group
Edinburgh
2014.01 - 2014.07
- Optimised journey for divesting customers within retained framework.
- Managed release of updates for online and mobile banking platforms targeting divested customers.
- Documented business requirements to ensure project alignment.
- Facilitated stakeholder management to maintain engagement and support.
- Oversaw project governance, including risk and issue management.
Digital Producer
NatWest Group
Edinburgh
2012.10 - 2013.12
- Coordinated with Technology Services to synchronise key delivery dates with content readiness.
- Designed and implemented training programme for Journey Managers on content management system.
- Partnered with SapientNitro to guarantee effective rollout of new web components.
- Created comprehensive plan and program office framework for 2013 platform launch.
Senior Change Analyst
NatWest Group
Edinburgh
2008.01 - 2012.09
- Directed change initiatives for Online Banking 11.1 Release, introducing features like new domestic payments flow.
- Implemented agile working practices in Retail Change Management to improve efficiency.
- Supported multiple Online Banking Releases in 2009/10, enhancing platform functionality.
- Created online personalisation options for Adapt/Revolve Teen Debit Card users.
Multiple Roles
NatWest Group
Edinburgh
1989.10 - 2003.11
- Online Banking Change Analyst: 2001 - 2003
- Online Banking Support Agent: 1996 - 2001
- Telephony agent: 1993 - 1996
- Front line branch staff: 1989 - 1993
Education
Agile Project Management
PRINCE2 Agile Foundation & Practitioner
/2018 - /2023
Project Management
PRINCE2 Foundation & Practitioner
/2013 - /2018
A-Levels -
Portobello High School
Edinburgh 1983.08 - 1989.08
Skills
- Customer-centric mindset
- Problem-solving skills
- Sales journey enhancement
- Agile methodologies proficiency
- Project execution capabilities
- Stakeholder communication
Timeline
Deployment Manager
NatWest Group
2025.01 - Current
Digital Service Journey Manager
Virgin Money
2014.07 - 2015.12
Change Manager
NatWest Group
2014.01 - 2014.07
Digital Producer
NatWest Group
2012.10 - 2013.12
Senior Change Analyst
NatWest Group
2008.01 - 2012.09
Multiple Roles
NatWest Group
1989.10 - 2003.11
A-Levels -
Portobello High School
1983.08 - 1989.08
Agile Project Management
PRINCE2 Agile Foundation & Practitioner
/2018 - /2023
Project Management
PRINCE2 Foundation & Practitioner
/2013 - /2018