Summary
Overview
Work History
Education
Skills
Timeline
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Stuart Kerley

Stuart Kerley

Broxburn,West Lothian

Summary

Dynamic professional with a customer-centric mindset and proven problem-solving skills, adept at enhancing the sales journey through agile methodologies. Demonstrates strong project execution capabilities and effective stakeholder communication, driving successful outcomes in complex environments. Committed to leveraging expertise to achieve strategic career goals and contribute to organisational growth.

Overview

36
36
years of professional experience
6
6
years of post-secondary education

Work History

Deployment Manager

NatWest Group
Edinburgh
01.2025 - Current
  • Led technical delivery of work packages for strategic account onboarding platform consistently achieving delivery of 2 release per month
  • Assisted journey developers in efficiently transitioning their requirements to production.
  • Ensured governance approvals were obtained for production deliveries.
  • Collaborated with other teams to synchronise deployment of new features.

Digital Service Journey Manager

Virgin Money
Edinburgh
07.2014 - 12.2015
  • Executed development of digital sales and servicing channel for Credit Card migration programme alongside supplier TSYS.
  • Orchestrated planning and launch activities for new digital credit card platform.
  • Created continuous improvement strategies derived from validated customer feedback.

Change Manager

NatWest Group
Edinburgh
01.2014 - 07.2014
  • Optimised journey for divesting customers within retained framework.
  • Managed release of updates for online and mobile banking platforms targeting divested customers.
  • Documented business requirements to ensure project alignment.
  • Facilitated stakeholder management to maintain engagement and support.
  • Oversaw project governance, including risk and issue management.

Digital Producer

NatWest Group
Edinburgh
10.2012 - 12.2013
  • Coordinated with Technology Services to synchronise key delivery dates with content readiness.
  • Designed and implemented training programme for Journey Managers on content management system.
  • Partnered with SapientNitro to guarantee effective rollout of new web components.
  • Created comprehensive plan and program office framework for 2013 platform launch.

Senior Change Analyst

NatWest Group
Edinburgh
01.2008 - 09.2012
  • Directed change initiatives for Online Banking 11.1 Release, introducing features like new domestic payments flow.
  • Implemented agile working practices in Retail Change Management to improve efficiency.
  • Supported multiple Online Banking Releases in 2009/10, enhancing platform functionality.
  • Created online personalisation options for Adapt/Revolve Teen Debit Card users.

Multiple Roles

NatWest Group
Edinburgh
10.1989 - 11.2003
  • Online Banking Change Analyst: 2001 - 2003
  • Online Banking Support Agent: 1996 - 2001
  • Telephony agent: 1993 - 1996
  • Front line branch staff: 1989 - 1993

Education

Agile Project Management

PRINCE2 Agile Foundation & Practitioner
/2018 - /2023

Project Management

PRINCE2 Foundation & Practitioner
/2013 - /2018

A-Levels -

Portobello High School
Edinburgh
08.1983 - 08.1989

Skills

  • Customer-centric mindset
  • Problem-solving skills
  • Sales journey enhancement
  • Agile methodologies proficiency
  • Project execution capabilities
  • Stakeholder communication

Timeline

Deployment Manager

NatWest Group
01.2025 - Current

Digital Service Journey Manager

Virgin Money
07.2014 - 12.2015

Change Manager

NatWest Group
01.2014 - 07.2014

Digital Producer

NatWest Group
10.2012 - 12.2013

Senior Change Analyst

NatWest Group
01.2008 - 09.2012

Multiple Roles

NatWest Group
10.1989 - 11.2003

A-Levels -

Portobello High School
08.1983 - 08.1989

Agile Project Management

PRINCE2 Agile Foundation & Practitioner
/2018 - /2023

Project Management

PRINCE2 Foundation & Practitioner
/2013 - /2018

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Stuart Kerley