Stuart Hutchison
Hemel Hempstead,Hertfordshire
Summary
Quality-focused , confident using wide range of carpentry tools and skills to complete projects within deadlines. Focused on high-quality results working on projects from concept to project completion. Experienced in residential and commercial construction. Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations.
Overview
25
25
years of professional experience
Work History
Assistant manager
Toolstation
St Albans, Hertfordshire
04.2022 - Current
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Enforced company policies and guidelines for all employees.
- Built customer relationships with consultative sales approach.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Trained staff on best practices to achieve optimal productivity.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
Shop Fitter
Prostore Shopfitting
Hemel Hempstead, Hertfordshire
01.2008 - 04.2022
- Led management of site quality assurance in conjunction with QA Manager.
- Oversaw all day-to-day site operations.
- Managed site instructions, daily diary, record sheets and other forms of site reporting.
- Enforced quality procedures for all temporary and permanent construction and installation activities.
- Delivered short-term plans and performance requirements, holding weekly progress meetings.
- Communicated with clients and customers to proactively deliver relevant information.
- Conducted critical pre-installation conferences with contractors, subcontractors and key stakeholders, negotiating best-possible project progression.
- Conducted routine quality audits, verifying progression against specifications and initiating corrective actions to remedy concerns.
- Collaborated with construction administration consultants to schedule field observations.
- Promoted best practice in health, safety and environmental matters in conjunction with SHEQ department.
- Filed and maintained all subcontractor documentation for future reference.
- Identified and implemented safety, productivity and efficiency improvement initiatives.
- Reported on progress, problems and information requirements.
- Provided mentorship, support and team management to keep staff suitably trained and competent.
- Supported cost-effective working methods to reduce project outgoings and maximise potential profits.
Kitchen joiner and fitter
Howdens
Milton Keynes, Buckinghamshire
09.1998 - 01.2008
- Renovated properties with box sash windows and bespoke staircases.
- Installed floor joists, trusses and rafters.
- Prepared and assembled internal doors, staircases and panelling.
- Performed repair work on various structures and fittings, restoring quality and safety.
- Adapted wooden fixtures to meet required quality and size specifications.
- Erected large woodwork constructions to detailed project blueprints.
- Secured required permit approvals prior to starting projects.
- Fitted windows, door frames and external building fixtures.
- Followed project specifications to cut wood and carpentry materials to exact shape and size.
- Assembled structures accurately and securely to produce quality results.
- Built and installed solid oak door casings and flooring.
- Used safe manual lifting techniques to install heavy timbers into structures.
- Repaired structural damage to restore homes and businesses.
- Worked with diverse carpentry techniques to make and adapt wooden components to create bespoke items.
- Interpreted technical drawings and blueprints to deliver on project specifications.
- Minimised material costs by negotiating with suppliers to achieve value for money.
- Managed top-quality kitchen and bathroom renovations on time and on budget.
- Cut and installed tile and linoleum flooring for residential and commercial buildings.
- Completed high-quality carpentry and joinery on residential and commercial construction projects.
Education
GCSEs - Math's, English, science, business studies home economics
Ousedale
Newport Pagnell, Buckinghamshire1998
Skills
- Job order prioritisation
- Troubleshooting
- Material prepping
- Quality control inspections
- Blueprints and schematics
- Problem-solving
- Technical design
- Construction
- Power tool usage
- Workflow planning and management
- Quality control
- Carpentry
- Installation
- Remoulding and restoration
- Cabinetry
- General construction
- Painting
- Communication skills
- Leadership
- Outstanding customer service
- Sales monitoring
- Excellent budgetary techniques
- Inspiring leadership
- Target motivated
- Orienting and training
- Operational support
- Physical resource management
- Time management
Timeline
Assistant manager
Toolstation
04.2022 - Current
Shop Fitter
Prostore Shopfitting
01.2008 - 04.2022
Kitchen joiner and fitter
Howdens
09.1998 - 01.2008
GCSEs - Math's, English, science, business studies home economics
Ousedale
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