Stuart Hounslow

Redditch,United Kingdom

Summary

Experienced professional with a strong background in technical administration, regulatory compliance, and project implementation. Adept at interpreting site plans, managing project documentation, and ensuring adherence to safety and data protection regulations such as GDPR and FCA. Skilled in caseload and pipeline management, prioritising high volumes of tasks to meet strict deadlines while maintaining data integrity. Expertise in site coordination, logistical planning, and contract management, with a proven ability to liaise effectively with clients and contractors. Demonstrates exceptional communication skills, team leadership capabilities, and a commitment to delivering results aligned with service level agreements.

Work history

Scheduler

ASAP Fire Systems

Coordinate daily schedules for engineering teams, ensuring resources are allocated efficiently to meet strict Service Level Agreements (SLAs).
Review technical job requirements to ensure compliance with safety standards and site readiness before deploying staff.
Act as the primary liaison between technical teams and clients, resolving conflicts and managing expectations calmly in a fast-paced environment.
Maintain accurate digital records of all works and maintenance schedules, ensuring data integrity for audit purposes.

Sales/Service Administrator

Woodlands Power

Managed a diverse caseload of service contracts for NHS, government, and data centre clients, ensuring all documentation was accurate and up to date.
Arranged and coordinated site surveys to assess ground conditions and access requirements for large-scale generator installations.
Compiled detailed information from site visits to create technical reports and quotes, ensuring clients understood the logistical constraints of their projects.
Developed new systems to collate site data more efficiently, streamlining the flow of information between on-site engineers and the office.

Sales Administrator

Budget Shipping Containers

Provided technical advice to customers regarding the placement, size, and delivery access required for shipping containers and bespoke conversions.
Assessed site constraints (e.g., truck access, overhead obstructions) to ensure successful delivery, mitigating risk and preventing failed drops.
Planned and implemented large-scale projects, liaising with subcontractors to ensure works met the client's exact specifications.
Drafted case studies and technical content for the company website, maintaining a professional tone and high accuracy.

Internal Sales Administrator

Servicom

Processed complex inquiries for radio infrastructure, ensuring all proposals were technically accurate and fit for the required environment (hospitals, airports, etc.).
Managed compliance documentation for large commercial projects and supported short-term hire logistics.

Branch Manager

Carphone Warehouse

Managed a team of sales consultants and assistant managers with a focus on mentorship and development. My team maintained a high Net Promoter Score (NPS). consistently passing Mystery Shopper audits with 100%. Furthermore, I led the workforce through the integration with Curry's, retraining staff on cross-category selling while ensuring core mobile targets remained on track. Additionally winning a store within a store manager of the year and numerous manufacture promotions.

Assistant Manager

Managed shop floor standards, staff rotas, and Health & Safety compliance.
Supported daily operations by coordinating schedules and managing team workflows.

Personal Banking Manager

Lloyd's TSB Bank

Interviewed clients to assess financial needs, strictly adhering to banking regulations and legislation.
Developed tailored financial solutions for clients based on individual needs and objectives.
Cultivated relationships with clients to foster trust and loyalty within banking services.

Education

GCSEs - Mathematics, English, Science, Social Studies

Bridley moor high school

Skills

Technical Administration: Experience interpreting site plans, technical specifications, and managing project documentation
Caseload & Pipeline Management: Proven ability to prioritize high volumes of inquiries and administrative tasks to meet strict deadlines
Regulatory Compliance: Strong background in adhering to safety, financial, and data protection regulations (GDPR, FCA, H&S)
Site Coordination: Skilled in assessing site access, spatial requirements, and coordinating logistics for complex installations
Communication: Excellent verbal and written skills, capable of explaining technical information to diverse audiences and negotiating with contractors
Schedule coordination
Technical compliance
Client liaison
Data integrity

Service Level Agreements
Contract management
Logistical planning
System development
Customer relationship management
Project implementation
Team leadership
Product knowledge expertise

EDUCATION & QUALIFICATIONS

Full UK Driving License: Own car and business insurance availability.
IT Literacy: Highly proficient in Microsoft Office (Excel, Word, Outlook) and various CRM systems.

Timeline