STUART HOLLAND

Produce and paint display plinths to superior quality within a small family business, serving distinguished clientele like Rolex, Harrods, Arsenal, and White Star.

• Initial cosmetic inspections upon vehicle arrival.
• Organising of cosmetic work to be completed from wheel refurbishment, painting, trim repairs, valeting and photographs of all vehicles ready for sale.
• Forecourt display and vehicle standards.

• Process sales orders accurately and on time, with full customer requirements and details.
• Communicating courteously and effectively with customers by telephone, email, letter andface-to-face.
• Liaising with customers, operations, sales, and suppliers.
• Working with the Operations teams to keep informed on the production of orders and any problems that might affect Customer delivery expectation.
• Keep accurate records of discussions or correspondence with customers.
• Accurately maintain customer price list and documentation.
• Support the Sales team by providing customer requested information.
• Preparation and despatch of samples.
• Deal with and where possible, resolve Customer Service issues, resolve, or escalate problems to the correct level or appropriate contact.
• Answer the main reception and barrier access lines.
• Assisting the Accounts team with invoice queries.

• Prepare and operation of textile machinery.
• Operate production equipment safely and effectively, maximising quality output.
• Set up production equipment, verifying correct functionality and calibration compliance to maximise machinery efficiency.
• Meet production objectives, maintaining adherence to schedules and Standard Operating Procedures (SOP).
• Identify equipment malfunctions, arranging prompt repair to maintain production capacity and quality.
• Work closely with production leads to ensure effective, efficient manufacturing and distribution processes.
• Accurately label and package items.
• Facilitate smooth handovers to aid production efficiency.

• Developed and implemented training programmes for a new customer and assets.
• Logged daily activities and notable incidents during production shifts.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Monitored production plan to maintain proactive approach to handling ingredient shortage and maintaining manufacturing schedules.
• Arranged manufacturing schedules to minimise downtime.
• Recorded production data onto internal database.
• Accurately labelled and packaged items.
• Fed raw materials into production machinery.
• Supported Quality Assurance (QA) by measuring and grading raw materials.
• Monitored production equipment, notifying maintenance team of faults or inefficiencies.
• Tested and reported on new product developments.

• Assisted in the recovery of unpaid monies to the Insolvency Service
• Instigated appropriate action, on a case by case basis to ensure the most effective method of debt recovery is used whilst taking into account the clients circumstances.
• Negotiated arrangements for settling outstanding arrears.
• Carried out enquires to trace clients that have absconded without paying bills.
• Responded to telephone, personal and written enquires in accordance with the firms standards.
• Analysis and scrutinisation of individual documentary evidence.

• Utilised control mechanisms and manual procedures to safely operate machines.
• Achieved production targets through accurate and efficient order fulfilment.
• Prepared near miss and close call reporting.
• Maximised productivity with proactive planning.
• Monitored and recorded production data, consistently measuring production performance against target KPIs.
• Received new shipments of production materials, quickly unloading trucks and staging based on needs.
• Maintained tools, equipment and machinery in good working order.
• Collected finished work at end of production lines and moved to locations for storage or shipping.
• Calculated amount of materials necessary.
• Cross-trained on different stations to assist with production needs.
• Completed disassembly and cleaning between runs to maintain machine function.
• Staff training and coaching

• Enforced service standards to maintain establishment reputation for excellence.
• Researched and applied proven marketing techniques to drive sales.
• Implemented seasonal sales plans with varying stock and promotional strategies.
• Oversaw business staffing and training, building successful, customer-focused team.
• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Pursued new business opportunities by forging strong relationships and contacting potential buyers.

• Researched and applied proven marketing techniques to drive sales.
• Performed various store operations including opening and closing procedures.
• Employed visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Reconciled till balances and cash takings at end of shifts, avoiding errors through meticulous attention to detail.
• Maintained advanced knowledge on store products to provide customers with accurate information, facilitating informed purchase decisions.
• Recruitment and staff training.

• Demonstrated promotional products to entice customers and enhance understanding.
• Generated leads through various promotional products and campaigns.
• Analysed industry and competitor trends to enhance sales strategy.
• Provided new-member inductions, providing a welcoming facilities tour, advice on fitness timetables and overall customer support.

• Provided high-quality window cleaning services on domestic properties throughout the Bridgwater area.

• Performed various store operations including opening and closing procedures, product display management and budget control.
• Toured sales floor regularly, assessing and improving daily operations.
• Reconciled till balances and cash takings at end of shifts, avoiding errors through meticulous attention to detail.
• Resolved complex disputes and handled product returns with professionalism.
• Conducted staff appraisals and promoted ongoing professional development.
• Ran promotions and events in line with company standards.
• Led briefings to improve store-wide communication.
• Kept staff records regarding holidays, absences and discipline.

• Performed various store operations including opening and closing procedures.
• Toured sales floor regularly, assessing and improving daily operations.
• Reconciled till balances and cash takings at end of shifts, avoiding errors through meticulous attention to detail.
• Kept staff records regarding holidays, absences and discipline.

• Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
• Led team members by example, showcasing exceptional customer service standards.
• Ordered additional stock and new product offerings on a weekly basis based on supply and demand.
• Updated pricing and promotions to fulfil store goals.
• Resolved complaints to achieve full customer satisfaction.
• Managed stock levels to maximise sales opportunities.
• Facilitated smooth store operations, performing daily opening and closing functions, including stock counting, cleaning and cashing up.

• Directed cost-effective construction of highly specialised equipment and machinery.
• Tested and evaluated cutting-edge equipment to drive further development.
• Assessed damage to advanced equipment, taking action to prevent reoccurrence.