Stuart Hill
Sheffield,South Yorkshire
Summary
Experienced Service Manager skilled in team supervision, coordination and control. I find it easy to build a good rapport and relationships to achieve business objectives. I can coordinate people and resources well to achieve jobs within cost, quality and time constraints. I am a very customer-focused Service Manager with experience in motivating talented teams to achieve KPIs. I can transform practical and industry knowledge into helpful, informative for staff and client guidance. I have become adaptable and proactive for responsive leadership. I have helped solutions-focused skill development in supporting expansion, growth and transformation initiatives within our specific sector. I will always continual strive to identifies development opportunities to manage workloads through strategic planning and delegation to ultimately improve services and enhance customer experiences.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work history
Service Manager
Mont Selas
Manchester , Lancashire
06.2016 - Current
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Prepared rotas and assigned workloads to achieve service targets.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Supported departmental budget governance for expenditures, materials and labour.
- Maintained accurate property and file records on repair works and progress on jobs.
- Monitored operational progress against budgets for cost-effective service provision.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Analysed customer feedback and trends to drive process improvements.
- Offered out of hours support and liaised with technical teams to restore services.
- Optimised processes by reviewing systems and exploring automated solutions.
- Resolved complex issues with strong analysis and investigations.
- Championed development of new services to improve operational output and meet KPIs.
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
- Implemented new policies to reach regulatory compliance.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Planned and managed resource levels using ERP systems.
- Procured equipment and consumables to deliver on team goals.
- Managed environmental risks associated with all business units to guarantee employee safety.
Mobile Multi Skilled Industrial Gas Engineer
Mont Selas
Manchester , Lancashire
10.2007 - 06.2016
- Attended out-of-hours calls promptly to maintain excellent service provisions.
- Met health and safety policies for compliant engineering support.
- Followed details on work orders to complete jobs to specified standards and within specified timescales.
- Cut, assembled and installed pipes and tubes with attention to existing infrastructure.
- Worked at height using scaffolding, ladders and mobile towers to repair or install equipment.
- Participated in training and adopted new technology to improve service delivery and productivity.
- Identified defective parts and sourced replacements using exceptional troubleshooting abilities.
- Recorded work performed and parts used for accurate engineering reports.
- Mentored junior team members to develop applied technical abilities.
- Achieved excellent customer satisfaction ratings for troubleshooting and repairs.
- Delivered excellent customer service during call-outs and new product consultations.
- Attended educational and technical training and workshops to maintain professional knowledge.
- Carried out thorough fault finding for electrical equipment problems, including electro-valve and sensor testing.
- Wrote specifications for purchase of electrical equipment and materials.
Electrical Engineer
Airflow Engineering
Sheffield , South Yorkshire
07.1999 - 10.2007
- Carried out thorough fault finding for electrical equipment problems, including electro-valve and sensor testing.
- Wrote specifications for purchase of electrical equipment and materials.
- Enforced safe working practices among team members.
- Kept and updated records on all electrical design changes.
- Applied principles of electrical theory to advance product development and efficiency.
- Calculated project costs and estimated delivery timelines.
- Reviewed and approved electrical drawings.
- Attended educational and technical training and workshops to maintain professional knowledge.
- Read and interpreted electrical schematic drawings to effectively, accurately perform correct wiring installation.
- Assembled components in electrical and electronic systems.
- Aligned and fastened units to assemblies, subassemblies or frames.
- Removed faulty assembly components and reported defects to supervisor.
- Used hand or power tools to complete assembly work to precise specifications.
- Tested wiring installations and circuits and documented results.
- Met strict production deadlines with precise time management.
- Reviewed work orders, diagrams and drawings to determine required materials and components.
Maintenance Electrician
Stanley Tools
Sheffield , South Yorkshire
09.1998 - 05.1999
- Managed a heavy workload while delivering outstanding quality maintenance.
- Ensured safety of electrical work and systems through regular, rigorous testing.
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Tested and accurately diagnosed wiring faults, recording exact details to maintain traceability.
- Performed timely electrical system installation of conduit, wire, power distribution and motor controls.
- Operated electrical measuring devices appropriately, including analysers, amp metres and voltmeters.
- Complied with BS 7671 standards to complete electrical installations.
- Correctly filled appropriate Electrical Certificates and Electrical Condition Reports for optimal project compliance.
- Maintained clean, safe working environments, minimising risk to staff and visitors.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions to deliver to project requirements.
- Performed planned preventative maintenance to minimise downtime.
Engineering Apprentice
Stanley Tools
Sheffield, Essex
08.1994 - 09.1998
- Explored various engineering principles including mechanical and electrical in theoretical and practical capacity.
- Demonstrated basic understanding of maintenance and repair techniques.
- Shadowed Lead Engineer for 4 days a week to learn about routine maintenance procedures.
- Accelerated learning in field of engineering by engaging with core and advanced themes outside of academic contexts.
- Completed quality assurance testing with multimeters and oscilloscopes.
- Produced 2D and 3D CAD drawings and bill of materials.
- Adhered to health and safety regulations.
- Combined academic study with work placements to gain hands-on experience.
- Read and interpreted schematic drawings and project specifications.
Education
BTEC Level 3 Diploma - Advance Management in Business Skills Sector
Alliance Learning
Bolton 06.2017 - 08.2018
Level 3 City & Guilds - Understand Requirements For Electrical Installations BS 7671:2018
NICEIC
Chesterfield, Derbyshire 10.2018 - 10.2018
BTEC Level 2 - Intermediate Team Leading
Alliance Learning
Bolton 06.2016 - 04.2017
Level 3 City & Guilds 2391 - Inspection, Testing and Certification Of Electrical Installations
Trafford College
Stretford 05.2009 - 07.2009
Level 2 - BTEC First In Engineering
Sheffield College
Sheffield 09.1994 - 05.1995
BETEC ONC - Electrical Engineering
Sheffield College
Sheffield 09.1995 - 05.1997
ACS Gas - COCN1, CDGA1, CIGA1, CORT1, ICPN1, TPCP1A, TPCP1, BMP1,
Cert-ain Certification Ltd
Sheffield 05.2020 - 05.2020
Skills
- Strategic planning
- Facility maintenance programmes
- Staff recruitment and retention
- Documentation and reporting
- Staff development
- Service management
Languages
English
Fluent
Timeline
ACS Gas - COCN1, CDGA1, CIGA1, CORT1, ICPN1, TPCP1A, TPCP1, BMP1,
Cert-ain Certification Ltd
05.2020 - 05.2020
Level 3 City & Guilds - Understand Requirements For Electrical Installations BS 7671:2018
NICEIC
10.2018 - 10.2018
BTEC Level 3 Diploma - Advance Management in Business Skills Sector
Alliance Learning
06.2017 - 08.2018
Service Manager
Mont Selas
06.2016 - Current
BTEC Level 2 - Intermediate Team Leading
Alliance Learning
06.2016 - 04.2017
Level 3 City & Guilds 2391 - Inspection, Testing and Certification Of Electrical Installations
Trafford College
05.2009 - 07.2009
Mobile Multi Skilled Industrial Gas Engineer
Mont Selas
10.2007 - 06.2016
Electrical Engineer
Airflow Engineering
07.1999 - 10.2007
Maintenance Electrician
Stanley Tools
09.1998 - 05.1999
BETEC ONC - Electrical Engineering
Sheffield College
09.1995 - 05.1997
Level 2 - BTEC First In Engineering
Sheffield College
09.1994 - 05.1995
Engineering Apprentice
Stanley Tools
08.1994 - 09.1998
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