Stuart Hay
Kinross,Perth and Kinross
Summary
Engaging and knowledgeable local tour guide specialising in historic detail, cultural storytelling and bringing alive guest experiences. Using a warm, confident delivery, with injections of humour to engage guests . Experienced in designing and leading walking tours that highlight the real history of Edinburgh, hidden gems, and the stories behind it's famous people and growth and development through the centuries.
Passionate about creating memorable experiences for visitors from around the world and going the extra mile.
Extremely interested in bringing my experience and skill set to Eating Europe Food Tours where I believe I could significantly contribute to the company's success in Edinburgh, alongside a tranche of 5 star reviews.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work history
Walking Tour Guide, Freelance
Self
Edinburgh, Midlothian
05.2025 - Current
- Leading small group (max 10) on walking tours through the Old Town of Edinburgh, Scotland.
- Successfully gained access to a wide range of clients via two separate tour companies, while also gaining private bookings.
- Designed the tour, content and narrative to include both the famous and lesser known spots of the area, embellished with historical knowledge and storytelling. This helps differentiate both myself and the tour, while providing excellent value for money.
- Regular 5 star reviews after quickly building rapport and relationships with guests, making the tour extra memorable.
- Very high level of interaction with clients, answering questions, offering recommendations and tips for their visit to ensure customer satisfaction. On majority of tours, this includes discussion about local cuisine, pubs, cafes and restaurants, particularly independent businesses. Additionally, local producers of ice cream, fudge and chocolate.
- Skillfully managed the groups through exceptionally busy crowds whilst balancing a variety of guest needs. Adapting the pace and tone of each tour to fit the group.
- Demonstrating flexibility and quick thinking when inclement weather threatens to disrupt a tour, using depth of knowledge and familiarity with the local area. Similarly if clients join the tour late!
- Maintaining knowledge and expertise through constant research, and awareness of local news and updates.
Pharmaceutical Industry
Partner Management Director (most recent role)
10.1991 - 06.2024
- 33 years commercial experience with several pharma companies (Du Pont Pharma, BMS, Cephalon, Kyowa Kirin)
- Significant experience building long term relationships with customers, B2B alliances and Government agencies.
- Major team player and recognized 5 times as a top performer in delivering results.
- Contributed, millions of GB pounds profit to the organisations above.
Education
Bachelor of Science - Geography
University of Aberdeen
10.1987 - 06.1991
Skills
- Strong relationship building
- Personable style generating rapport quickly
- Considerable experience of developing successful relationships with people from across the world
- Group management & Guest experience focus
- Strong team member that can work independently
- Presentation skills to suit varying situations
- Positive and enthusiastic, with a passion for food and Edinburgh
- Results driven
- Professional with an awareness of safety
Timeline
Walking Tour Guide, Freelance
Self
05.2025 - Current
Pharmaceutical Industry
Partner Management Director (most recent role)
10.1991 - 06.2024
Bachelor of Science - Geography
University of Aberdeen
10.1987 - 06.1991