Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Personal Information
Timeline
Generic

Stuart Haughton

General Manager
Morden

Summary

Results-oriented professional specializing in customer service, schedule management, and staff training. Proven leadership skills with a track record of achieving goals through effective coaching and employee engagement. Expertise in recruiting, hiring, and developing staff while ensuring operational efficiency. Strong proficiency in P&L management, driving organizational success through structured approaches.

Overview

10
10
years of professional experience

Work history

General manager

Goals
Sutton , Surrey
10.2022 - Current
  • Managed high-performing teams to deliver exceptional customer service and stable profits.
  • Tracked and analysed KPIs to enhance profitability and ensure target delivery.
  • Achieved high customer satisfaction through regular feedback and improvement sessions.
  • Negotiated contracts with suppliers, resulting in significant cost reductions.
  • Established a positive work environment that promoted staff morale and productivity.
  • Identified new business opportunities, leading to market expansion.
  • Scheduled regular team meetings to discuss business updates and recommendations.
  • Recruited and supervised staff, emphasising results-oriented performance.

Assistant Manager

Goals
Sutton, Surrey
08.2016 - 10.2022
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Completed opening and closing procedures multiple times per week.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Handled customer complaints effectively, restoring trust in our brand.

Shift supervisor

Goals
Sutton , Surrey
09.2015 - 08.2016
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Trained and mentored new employees to maximise team performance.
  • Maintained neat and tidy workstation.
  • Led by example and demonstrated company best practices.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Facilitated smooth handovers between shifts for seamless business operations.
  • Managed shift operations whilst ensuring customer satisfaction.
  • Collaborated with management on staff recruitment, enhancing team performance.

Education

NVQ Level 1 - Public services- Distinction

Glenthorne
Sutton, Surrey

A-Levels - Religious Studies- B

Glenthorne High School
Sutton, Surrey

A-Levels - IT- B

Glenthorne
Sutton, Surrey

GCSEs - Maths- C

Glenthorne High School
Sutton, Surrey

GCSEs - English- B

Glenthorne High School
Sutton, Surrey

GCSEs - Science- C

Glenthorne High School
Sutton, Surrey

Skills

  • Customer Service
  • Schedule management
  • Staff training
  • Organised and efficient
  • Team standards
  • Coaching and mentoring
  • Recruiting and hiring
  • Employee engagement
  • Employee scheduling
  • Consistently meet goals
  • Effective leader
  • P&L management
  • Leadership and team building
  • Staff development
  • Result-Driven approach

Accomplishments

  • Winning the Surrey Cup in football when playing for the AFC Wimbledon youth team.
  • General Manager of the year within my first full year of being in the role
  • Record breaking sales week for my club.
  • Representing Surrey in the 800 meters.

Custom

References are available on Request.

Personal Information

Timeline

General manager

Goals
10.2022 - Current

Assistant Manager

Goals
08.2016 - 10.2022

Shift supervisor

Goals
09.2015 - 08.2016

NVQ Level 1 - Public services- Distinction

Glenthorne

A-Levels - Religious Studies- B

Glenthorne High School

A-Levels - IT- B

Glenthorne

GCSEs - Maths- C

Glenthorne High School

GCSEs - English- B

Glenthorne High School

GCSEs - Science- C

Glenthorne High School

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Stuart HaughtonGeneral Manager