Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
ProjectManager
Stuart Cook

Stuart Cook

Bristol,South Gloucestershire

Summary

Accomplished professional with extensive expertise in efficiency improvement strategies and agile methodology. Demonstrates strong leadership in team building and employee training, fostering staff development and leadership growth. Proficient in business intelligence tools, cost-effective purchasing, and productivity enhancement, with a keen understanding of financial budgeting and profit and loss analysis. Skilled in data-driven decision-making, capacity planning, and technological integration to optimise supply chain management. Adept at financial forecasting, KPI monitoring, compliance auditing, and production scheduling to ensure operational excellence. Committed to enhancing customer relationship management through innovative marketing strategies while maintaining strict adherence to health and safety regulations.

Takes on challenging new role, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

42
42
years of professional experience
2
2
years of post-secondary education

Work history

MD

CBW Retention Through Knowledge
Bristol, South Gloucestershire
03.2020 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported the team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Negotiated profitable contracts, increasing company revenue.
  • Promoted a culture of continuous improvement, driving operational excellence.
  • Facilitated training programmes to improve employee skills and capabilities.
  • Secured new clients through targeted marketing campaigns.
  • Directed complex projects to successful completion.
  • Delivered high-quality services by maintaining customer focus at all times.
  • Drove innovation for improved product offerings.
  • Identified market trends, leading to business expansion opportunities.

Accident Repair Consultant

Bristol Ambulance ARC
Bristol, Bristol
02.2021 - 12.2024
  • Set up body shop for private ambulance business in 12 weeks, attaining BSI Kitemark accreditation.
    Achieved £1.3 million turnover for the Body Shop in 2024 through effective operations.
    Contract extended from six months to three years due to the successful establishment of the body shop.
    Introduced a third-party claims process to handle ambulance-related incidents.
    Optimised claims processing, ensuring robust management of liabilities and operational efficiency.
  • Liaised closely with clients throughout the consulting process, ensuring satisfaction at every stage.
  • Collaborated with a variety of industry professionals for effective project delivery.
  • Conducted thorough market research to identify potential growth opportunities.
  • Recommended improvements on business processes for optimised performance and profitability.

Group Bodyshop Manager

Renrod Motor Group
Bath, Bath and North East Somerset
04.1994 - 06.2010
  • Increased team productivity with regular training and development sessions.
  • Coordinated repair schedules to minimise vehicle downtime.
  • Oversaw daily operations, ensuring high-quality standards were met.
  • Recruited and trained new staff members to enhance overall team performance.
  • Adopted latest industry technology, improving efficiency in repairs and painting works.
  • Dealt efficiently with administrative tasks for smooth day-to-day operation of the bodyshop.
  • Collated and analysed feedback from customers to identify areas of improvement.
  • Handled customer complaints, resulting in improved relationships and repeat business.
  • Conducted regular stock checks for optimised inventory management.
  • Liaised closely with insurance companies for seamless claim processing.
  • Maintained open communication lines between technicians and customers for transparency in service delivery.
  • Optimised use of work space to accommodate more vehicles without compromising work quality.
  • Streamlined workflow by implementing efficient process improvements.
  • Negotiated contracts with suppliers to secure competitive pricing.
  • Established strong relationships with local dealerships for increased referrals.
  • Ensured compliance with health and safety regulations by conducting regular audits.
  • Managed customer expectations for improved satisfaction rates.
  • Actioned customer feedback to promote continued service improvement.
  • Briefed and motivated staff to deliver daily operational requirements.

Bodyshop Manager

S J Cook & Sons
Bristol, Bristol
09.1983 - 05.1994
  • Negotiated supplier contracts to secure competitive pricing.
  • Implemented cost control measures, achieving significant overhead savings.
  • Oversaw daily operations, maintaining high-quality standards consistently.
  • Streamlined workflows through efficient process improvements.
  • Coordinated repair schedules to minimise vehicle downtime effectively.
  • Increased team productivity with regular training sessions.
  • Recruited and trained new staff members to enhance team performance.
  • Adopted latest industry technology, improving efficiency in repairs and painting.

Education

VDA - Motor Trade Accident repair

IMI
Bristol
03.2022 - 04.2022

IMI Certificate of Management - Motor Vehicle Management

IMI
Bristol
09.1994 - 05.1996

Skills

  • Efficiency improvement strategies
  • Agile methodology expertise
  • Employee training and mentoring
  • Business intelligence tools
  • Cost-Effective purchasing
  • Productivity enhancement
  • Budgetary oversight
  • Team building leadership
  • Financial budgeting
  • Data-driven decision-making
  • Profit and loss understanding
  • Capacity planning
  • Staff development
  • Technological integration
  • Supply chain management
  • Financial Forecasting
  • KPI monitoring
  • Compliance auditing
  • Production scheduling
  • Customer relationship management
  • Leadership development
  • Health and Safety regulations
  • Performance monitoring
  • Process mapping
  • Marketing strategies knowledge

Languages

English
Fluent

Accomplishments

    Achievements: Served on the BMW & Mini (chairman), GM & Toyota

    Bodyshop Dealer Councils

    2007 Bodyshop Magazine Bodyshop Manager of the Year

    2006 Bodyshop Magazine Franchise Bodyshop of the Year

    BMW Bodyshop Manager of the Year and BMW Bodyshop of the Year Finalist

Affiliations

I love watching sport, but mainly Rugby and British Touring Cars

References

References available upon request.

Timeline

VDA - Motor Trade Accident repair

IMI
03.2022 - 04.2022

Accident Repair Consultant

Bristol Ambulance ARC
02.2021 - 12.2024

MD

CBW Retention Through Knowledge
03.2020 - Current

IMI Certificate of Management - Motor Vehicle Management

IMI
09.1994 - 05.1996

Group Bodyshop Manager

Renrod Motor Group
04.1994 - 06.2010

Bodyshop Manager

S J Cook & Sons
09.1983 - 05.1994

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Stuart Cook