Stuart Connolly

As a Trainee Manager, I provide flexible operational leadership across delivery units by covering for Customer Operations Managers during periods of absence, including sickness, leave, training, and other ad hoc needs. This role has given me hands-on experience in managing people, performance, resources, and customer service within a dynamic, fast-paced environment.

I take full accountability for the performance of the unit or team I cover, ensuring clear handovers and measurable results during my tenure. I am responsible for achieving key performance indicators related to efficiency, financial control, customer satisfaction, and team engagement. Using operational and workforce planning tools, I optimise daily and weekly resourcing in line with traffic forecasts and delivery targets.

I regularly coach and develop frontline staff, lead team huddles, address non-compliance, and manage day-to-day HR activities including attendance, conduct, and training. I use data analysis and performance systems (e.g., IWT, RCS, Duty Builder) to identify trends, resolve issues, and drive continuous improvement.

This role has developed my capabilities in safety leadership, change management, strategic awareness, and financial efficiency. It has also strengthened my ability to engage teams, lead performance conversations, and contribute to a culture of accountability and improvement—preparing me for a future substantive managerial

• As founder and head coach, I set up this part-time business, coaching youngsters.
• Football has been very much part of my life, playing professionally as a young adult and moving on to gain coaching experience in the North East.
• I am very passionate about providing an opportunity for young people to enjoy football and feel part of a team, without the expectation and pressure of club level football.

• I feel privileged in my role as postman, taking great pride in delivering a vital service, aiming to make life better for our customers and working as part of a team to adapt and respond to change and growth within the business.
• I have always demonstrated an outstanding level of commitment and have a hard work ethic which has served me well especially during challenging times this year.

• Professional floor covering fitter and supervisor, customer liaison.