STUART COLE
Livingston,West
Summary
Detail-oriented professional with strong technical support capabilities and extensive technical product knowledge. Proficient in Microsoft Office, email handling, and delivering exceptional customer service with polished telephone etiquette. Adept at resolving client issues efficiently while maintaining a high standard of communication. Committed to leveraging skills to enhance operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Client services Coordinator
KINLY
Livingston, West Lothian
10.2021 - 04.2022
- Resolved client issues by coordinating efforts among clients, engineers, and second-line support.
- Addressed a range of technical problems, including reboots and video wall installations.
- Maintained high attention to detail for clients with multiple sites under different contracts.
- Utilised strong time management skills to balance existing cases and incoming tickets.
Contact Trace Practitioner
NHS SCOTLAND (BANK STAFF)
01.2021 - 09.2021
- Varied rolls contacting members of the public who have had a positive Covid-19 test or may be a contact of someone who has tested positive, updating their files with any new information, now also receiving incoming calls from the public to reschedule or cancel Covid-19 vaccinations.
- This can be a challenging roll as people can be upset, whilst a home worker there is still a strong support team.
Production Operative
MITSUBISHI ELECTRIC
12.2019 - 08.2020
- Working on the production line building components for air conditioning units, this was a fast-paced roll and would require attention to detail.
- I would also work on the kitting side of the line ensuring everyone had enough of their parts to keep the line running, this involved a lot of teamwork and communication.
- Position ended with the end of the furlough scheme.
Delivery Driver/Courier
DAVIS COURIERS
07.2019 - 12.2019
- Delivering goods to residential and business properties around the UK.
- Long and short wheelbase vehicles, delivering anything from wooden floors and kitchen equipment to push bikes and reels of wool.
- This roll allowed me to plan my routes and prioritise when required for some multi drops, working both on my own and as part of a 2 or 3 man crew.
- This was a zero hour contract.
Customer Representative
SYKES (OUTSOURED CUSTOMER SERVICE)
10.2016 - 07.2019
- Supporting a leading tobacco company.
- Dealing with enquires via telephone, Skype and email.
- I would lease with stakeholders from mainly the New Zealand market.
- This required a lot of flexibility of working hours.
- Also worked with a student discount company, dealing with enquires from all over the world via email as well as helping the Team Leader train new starts, create, update and implement a new 24/7 rota system.
Education
HND - Computing and User Support
WEST LOTHIAN COLLEGE
Livingston, West Lothian 08.2009 - 06.2011
Standard Grade - Maths, English, Home Economics, Chemistry, Modern Studies
DEANS COMMUNITY HIGH SCHOOL
Livingston, West Lothian 08.1988 - 06.1992
Skills
- Technical support capabilities
- Technical product knowledge
- Customer Service
- Telephone etiquette
- Microsoft Office proficiency
- Email handling
Custom
Full Clean UK licence
Affiliations
- Gaming, Reading, Tech problem solving
Timeline
Client services Coordinator
KINLY
10.2021 - 04.2022
Contact Trace Practitioner
NHS SCOTLAND (BANK STAFF)
01.2021 - 09.2021
Production Operative
MITSUBISHI ELECTRIC
12.2019 - 08.2020
Delivery Driver/Courier
DAVIS COURIERS
07.2019 - 12.2019
Customer Representative
SYKES (OUTSOURED CUSTOMER SERVICE)
10.2016 - 07.2019
HND - Computing and User Support
WEST LOTHIAN COLLEGE
08.2009 - 06.2011
Standard Grade - Maths, English, Home Economics, Chemistry, Modern Studies
DEANS COMMUNITY HIGH SCHOOL
08.1988 - 06.1992
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