Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Stuart Carder

Nottingham,Nottinghamshire

Summary

Dynamic and results-driven Key Account and Business Development Manager with over 20 years of experience in driving revenue growth, building long-term client relationships, and delivering strategic value. A self-starter with a proven track record of identifying high-potential clients, developing tailored solutions, and closing new business opportunities across both B2B and B2C sectors. Experienced in supporting businesses with international growth strategies, particularly in optimising global delivery propositions to improve order conversion rates and enhance customer loyalty. Recognised by clients as a trusted advisor, consistently delivering measurable outcomes and long-term value.

Overview

16
16
years of professional experience
1990
1990
years of post-secondary education

Work history

Key Account Customer Experience Manager

Pro Carrier
Tilbury
06.2024 - Current
  • Secured new business opportunities by building and maintaining strong relationships with existing and prospective clients, contributing directly to revenue growth.
  • Contacted and converted potential customers through telephone, email, and in-person engagements.
  • Conducted in-depth research and maintained consistent client engagement to gain a deep understanding of individual business needs.
  • Consistently exceeded revenue targets by implementing a targeted sales strategy focused on strategic new account development and client acquisition, resulting in an 8% increase in annual revenue.
  • Prepared and delivered persuasive client proposals, business presentations, and sales pitches tailored to audience needs.
  • Negotiated and secured profitable contracts, ensuring mutual value for both clients and the business.
  • Managed key accounts and developed strategic partnerships with senior stakeholders to grow and retain high-value revenue streams.
  • Fostered long-term customer loyalty through excellent service delivery and deep understanding of client objectives.
  • Conducted regular business reviews with clients to identify areas for improvement and optimize service delivery.
  • Coached and mentored team members to build strong client relationships and consistently exceed sales targets.
  • Maintained up-to-date knowledge of industry trends to position products and services effectively in the market.
  • Managed and updated client records in bespoke CRM systems to streamline workflows and maximize data accuracy and efficiency.
  • Acted as a primary liaison between customers and internal departments to ensure swift resolution of service issues.
  • Identified recurring operational challenges, analyzed root causes, and implemented solutions to improve overall business performance.

Key Account Manager

MacFarlane Packaging
Nottingham, Nottinghamshire
06.2023 - 06.2024
  • Drove business growth across assigned sales territories by implementing strategic and tactical solutions aligned with client needs.
  • Managed a portfolio of accounts, delivering high-quality client service through proactive planning and targeted campaign execution.
  • Increased annual revenue by 5% through the implementation of a targeted sales strategy.
  • Maintained accurate client records in bespoke CRM systems to ensure data integrity, workflow efficiency, and informed decision-making.
  • Built and nurtured strong client relationships to boost account spend, enhance loyalty, and support long-term business development.
  • Monitored the commercial performance of all accounts, conducting regular follow-ups to identify new opportunities and maintain client engagement.
  • Coordinated communication between clients and key stakeholders to ensure alignment and deliver mutually beneficial outcomes.
  • Oversaw stock management, maintaining optimal inventory levels to meet customer demand while protecting financial resources.
  • Planned and executed logistical operations for the safe, cost-effective transportation, storage, and sale of goods.

Key Account Manager

DHL Express
Hull, Kingston upon Hull
08.2011 - 06.2023
  • Manage 50 customers with an annual spend of £12m. New Business target of £350,000 per annum.
  • Responsible for growing customer base, by developing relationships and identifying new opportunities for my customers, to increase revenue streams.
  • OnBoarding new customers on a monthly basis, identify new customers by cold calling and utilising platforms such as similarweb, LinkedIn, eBay.
  • Conduct monthly business reviews with my top 20 customers, to ensure they are receiving the highest possible service levels, support and identify any negative trends.
  • Competitor intelligence, gather information on a regular basis to ensure I can effectively sell against them.
  • 2022 Revenue growth year on year was 15%.
  • 2019 Key Account Manager of the Year.
  • Cold Calling Day Incentive winner. January 2023 (Life Sciences Day) obtained most number of prebooked meeting. November 2022 (Textiles Day) obtained most number of prospects.

Major Account Manager

DHL Express
Northampton, Northamptonshire
01.2010 - 08.2011
  • Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Developed account growth strategy by identifying opportunities with existing accounts.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Optimised sales volume by managing accounts and building rapport.
  • Worked at DHL since 2001 in various roles including Telesales and Lead Qualification.

Education

GCSEs - Main Stream GCSE Subjects

The West Bridgford School
Nottingham
09/1984 - 09.1989

Skills

  • Account management
  • Customer retention strategies
  • Client relationship management
  • Visionary leadership
  • B2B account management
  • B2C account management
  • Upselling and cross-selling techniques
  • Sell like never before sales mentor
  • Mentor to team members
  • Industry Specific advisor - Life Sciences Sector

Languages

English
Native

Timeline

Key Account Customer Experience Manager

Pro Carrier
06.2024 - Current

Key Account Manager

MacFarlane Packaging
06.2023 - 06.2024

Key Account Manager

DHL Express
08.2011 - 06.2023

Major Account Manager

DHL Express
01.2010 - 08.2011

GCSEs - Main Stream GCSE Subjects

The West Bridgford School
09/1984 - 09.1989

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