Stuart Bales

I am currently employed as a Chatroom Moderator for Tombola, I work completely remotely from home (occasionally attending the office for training etc) overseeing the chat rooms in a fast paced environment.

• Responsible for monitoring and actively participating in the online chat rooms which are open 24/7
• ensuring a fun and safe environment for the customers to spend time in
• showing a great deal of empathy and understanding, and dealing with difficult situations and subjects that may arise in the chat rooms.
• safeguarding players and escalating to the relevant departments.
• dealing with live questions and complaints
• creating and hosting regular live quizzes and fun games for the customers to participate in
• keeping up to date with regular changes to company policies and new game offerings to be able to advise customers efficiently.

• Facilitated patients' onward transmission to relevant wards, providing exceptional levels of care.
• Verified correct, compliant collection, handling and disposal of soiled and clinical hospital waste.
• Provided safe, timely transportation of varied goods, food and waste within hospital grounds.
• Securely and professionally transported drugs between main store, pharmacy and relevant wards.
• Transferred patients safely between wards to receive treatment.
• Operated hospital beds, trollies, portering chairs and wheelchairs in line with hospital policies and correct manual handling techniques.
• Assisted and reacted in unforeseen circumstances or in event of emergency situations.
• Ran delivery and acceptance service for clean and dirty linen, aiding smooth-running laundry provisions.

• Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
• Created positive relationships with clients through practical support and companionship, improving overall quality of life.
• Aided clients with bedtime routines, washing and dressing.
• Collaborated with external support providers, aiding continuity between caregivers.
• Assisted clients with daily household tasks including cleaning, laundry and food preparation.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
• Established and maintained positive exercise and social routines based on service user needs.
• Safely transported and accompanied clients to appointments and activities.
• Maintained hygienic living environments through regular cleaning.
• Assisted clients with daily household cleaning, laundry and food preparation.

• Recorded maintenance and repair procedures
• Run and set machines to meet production targets and goals.
• Calibrated machine components to adjust speed and keep operations running smoothly.
• Checked output to spot machine-related faults or flaws.
• Observed work processes, identified potential hazards and recommended changes to improve safety.
• Proposed changes to improve machinery operation.
• Cleaned and lubricated moving parts, increasing useful life of industrial machines.
• Diagnosed machine malfunctions by reviewing error codes, inspecting components and testing systems.
• Reported faults to supervisors and carried out remedial work to fix issues.