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Associate Principal Engineer

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Adept at consumer negotiations with a focus on balancing recovery objectives and empathetic communication to enhance customer relations.

I am a local from the Adelaide area, have experience in the field of Administration and am an expert in Legislation and Statutory Interpretation. I also have a passion for language and its use that has taken me to study in Asia. Working in Offices of Government and Private Sectors with over five years experience, I recognise that a professional attitude to engagement with clients and customers is best served by those with experience in language and its discretion of usage, this requires a great sense of interpersonal communication skills. My strong attentiveness to this vital expertise such as that of my own makes myself a great asset to any organisation that works with customers services. Having worked in a diverse range of environments I have adapted to the ever changing needs of technology.

Customer-focused professional with strong experience in front-line Home Insurance, including sales, retention, claims and complaints handling. Known for building rapport quickly, explaining complex information clearly, and resolving customer issues calmly and effectively.
Highly adaptable across multiple systems and processes, with strong digital confidence including CRM/SAP, Duck Creek, Genesys, Avaya, Microsoft Office, and creative/audio-visual software. Comfortable learning new tools quickly and applying them in live operational environments.
Strong problem-solver with a consistent track record of managing sensitive or complex customer situations while maintaining high satisfaction levels, supported by strong quality assurance results and positive customer feedback.
Organised, reliable, and effective in fast-paced environments, with a practical, grounded approach to getting things done and supporting both customers and colleagues.

 To work in a challenging environment that will enable me to fully utilize my capabilities and potentials. I enjoy adding value to my work & experience new techniques in order to become a pioneer among my colleagues and be successful in my career. 

Sthembile Majola

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Customer Services and Sales Agent

Language Practice and Interpreting

Collections

Sales agent

Customer service and Sales agent

Waitress

Grade 12

Education

Language Practice and Interpreting - Passed with Distinctions

Grade 12 - Matriculated with a Diploma