Summary
Overview
Work history
Skills
Accomplishments
Personal Information
Custom
Timeline
Generic

Stewart Oliver

Birmingham,West Midland

Summary

My journey in the hospitality industry began as a part-time glass collector at the age of 16 while attending 6th form. I initially wanted to gain experience dealing with the public as I wanted to progress in my career & join the police force. It was here that I developed a passion for the industry. I was drawn to the fast pace, team work and dealing with guests. Now 30 years later I am a devoted General Manager with a proven track record of success. Recognised for exceptional leadership, effective time management and the ability to work under pressure. I am proficient in training and mentoring new managers and team members, ensuring adherence to legal compliance, brand standards and achieving financial objectives.

Overview

26
26
years of professional experience

Work history

General Manager

Spinners Solihull
Solihull, West Midlands
07.2024 - Current
  • I am currently the general manager of a Newly opened competitive socialising venue in Touchwood shopping centre. My main duties include.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Increased customer satisfaction by resolving issues.
  • Oversaw daily operations to achieve high productivity levels.
  • Kept appropriate stock levels to match expected demand.

General manager

Whitbread
Birmingham
06.2016 - 07.2024
  • I am responsible for overseeing all aspects of a Beefeater branded restaurant along side supporting a Premier Inn Hotel
  • My duties include ensuring guest satisfaction to all guests, managing a team of 30+ and overseeing financial performance
  • I lead a team by constantly coaching and mentoring to provide outstanding customer service
  • In addition I have worked with a region of 18 multi-branded sites to help support in matters such as employee relations, margins and compliance

Deputy General Manager

Whitbread
Birmingham
04.2008 - 06.2017

Deputy Manager

Frankie & Benny's
Birmingham
10.2003 - 04.2008

Restaurant manager/ Team leader

Minehead
03.1999 - 09.2003

Skills

  • Leadership
  • Business Development
  • Financial Objectives
  • Operational Efficiency
  • KPI Achievement
  • Coaching/Mentoring
  • Customer Service
  • P&L Budget Control

Accomplishments

  • Progressing Deputy & Assistant manager on to their next roles
  • Team retention rate over 90%
  • Record sales on key days
  • Reducing wastage in improving margin results for region of 18 sites of 0.5%

Personal Information

  • Gender: Male
  • Nationality: British citizen
  • Marital status: Married

Custom

  • Family & friends
  • Music
  • Computers
  • Good food & drink

Timeline

General Manager

Spinners Solihull
07.2024 - Current

General manager

Whitbread
06.2016 - 07.2024

Deputy General Manager

Whitbread
04.2008 - 06.2017

Deputy Manager

Frankie & Benny's
10.2003 - 04.2008

Restaurant manager/ Team leader

03.1999 - 09.2003
Stewart Oliver