STEWART MCINTOSH
Glasgow,Glasgow City
Summary
Versatile professional with extensive expertise in flair bartending, mixology, and cocktail knowledge, complemented by a strong background in software development and Microsoft Office applications. Demonstrates exceptional skills in troubleshooting, equipment maintenance, and safety compliance. Proven ability to manage inventory, budget effectively, and ensure just-in-time stock control. Adept at staff education and training, process implementation, and performance monitoring. Experienced in audio-visual equipment installation, sound mixing, and public speaking. Possesses comprehensive maritime operations knowledge including vessel handling techniques, navigation proficiency, and shipboard safety awareness. Recognised for resilience in adverse conditions, critical decision making under pressure, and dedication to duty. Career goal includes leveraging diverse skill set to contribute to dynamic environments while fostering continuous professional growth.
Motivated individual with strong drive for excellence. Interprets written requirements and specifications to meet project deadlines and quality standards.
Offering strong analytical and problem-solving skills with keen attention to detail. Knowledgeable about basic technical procedures and enthusiastic about continuous learning. Ready to use and develop communication, teamwork, and technical skills.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
25
25
years of professional experience
4012
4012
years of post-secondary education
Work History
A/V Venue and Lounge Technician
Ambassador Cruise line
11.2024 - 04.2025
- Working as the main A/V technician in the secondary lounge onboard the Ambassador Ambition Cruise ship.
- Providing a successful daily delivery of the on-board product for the guests.
- Ensuring working area is always kept clean and tidy USPH standards.
- Daily and weekly inspection of equipment repairing or reporting faults.
- Set building in the theatre.
- Scene changes during the production shows.
- Setting and striking band sets.
- Operating sound for the various musicians in the different venues around the ship.
- Sound checking musicians.
- Operating live game shows.
- Daily and weekly inspection of equipment repairing or reporting faults.
- Operating sound for the various musicians in the different venues around the ship.
- Testing, building, repairing cables for various purposes.
- Operating the daily game shows quizzes and challenges.
- Setting the guest lectures onboard including church services.
- Troubleshot and resolved technical issues to restore functionality.
- Kept records of maintenance and repair work.
- Replaced worn and defective parts and wiring to restore equipment function.
- Used hand and power tools to install or repair electronic components and assemblies.
- Adjusted equipment to enhance performance and meet requirements.
- Tracked inventory of spare parts regularly, ensured optimal stock levels at all times.
- Conducted diagnostic tests for identifying faults and malfunctions.
- Coordinated closely with wider team members for successful completion of tasks within deadlines.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Maintained daily maintenance logs, updating data with accuracy to inform management of operational needs.
- Conducted equipment inspections and safety checks to verify proper functionality.
- Followed preventive maintenance schedule and updated documentation to show completed work.
- Programmed and operated specialised equipment and verified proper functionality.
- Performed technical troubleshooting to detect and resolve complex issues.
- Examined and tested machines, instruments and control systems to identify faults.
- Installed electronic instruments and control systems to specifications.
Team member (part time)
Everyman Cinema Glasgow
Glasgow
09.2021 - 04.2025
- Company Overview: Everyman Cinemas are small Boutique cinemas in the UK for a unique cinema going experience.
- Greeting guest at the door.
- Showing guests to their cinema seats.
- Taking orders.
- Running food and drinks.
- Keeping up High food and Hygiene standards (inspected by surefoot twice per year).
- General Setup and closes.
- Cleaning Screens.
- Ensuring a friendly and welcoming environment for the guests.
- Making cocktails.
- Running bar service as the dispense bartender.
- Everyman Cinemas are small Boutique cinemas in the UK for a unique cinema going experience.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Provided excellent customer service to enhance business reputation.
- Maintained high standards of food hygiene, securing customer trust.
- Displayed teamwork skills to improve overall productivity.
- Managed cash register transactions for accurate record keeping.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Prepared and packaged orders with precise presentation skills.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Completed opening and closing checklists to create welcoming store environment.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
- Upsold extras to help increase daily revenue intakes.
- Completed cross-training to aid team workflows in peak times.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Kept track of allergies and dietary restrictions, verifying delivery of correct meals and snacks for camper needs.
A/V technician and DJ
Marella Cruise Line (Formerly Thomson’s)
09.2016 - 01.2020
- Working onboard various Marella ships as an audio and visual technician and the onboard DJ hosting various styles of events and parties across the ship as well as setting and striking band sets across the various lounges and pool deck.
- Providing a successful daily delivery of the on-board product for the guests.
- Providing a fun party atmosphere.
- Planning and organizing various themed nights around the ship alongside the production manager and cruise directors.
- Ensuring working area is kept clean and tidy at all times USPH standards.
- Daily and weekly inspection of equipment repairing or reporting faults.
- Set building in the theater.
- Scene changes during the production shows.
- Setting and striking band sets.
- Operating sound for the various musicians in the different venues around the ship.
- Sound checking musicians.
- Providing a successful daily delivery of the on-board product for the guests.
- Planning and organizing various themed nights around the ship alongside the production manager and cruise directors.
- Operating live game shows and kids’ programs to the entertainment host’s cues.
- Daily and weekly inspection of equipment repairing or reporting faults.
- Operating sound for the various musicians in the different venues around the ship.
- Sound checking musicians across the various venues around the ship.
- Testing, building, repairing cables for various purposes.
- Operating the daily game shows quizzes and challenges.
- Setting and testing video game competitions.
Part Time General Manager
Buchan Arms Hotel
11.2011 - 11.2016
- Company Overview: A small local community family bar and hotel consisting of 1 bar 2 function rooms and 7 hotel rooms in a town 12 miles west of Edinburgh city Centre.
- Part time live-in manager while on vacation from my work at sea.
- Recruitment and training of staff.
- Scheduling of staff.
- Cash handling and bookkeeping.
- Stock orders.
- Bartender Training courses.
- Cocktail training for staff.
- Innovation of new menus and ideas.
- Event planning.
- Maintaining social media sites.
- Setting up deals with local and national suppliers for example Diageo and Tennent's.
- Opening and closing of business on a day-to-day basis.
- Marketing and implementation of ideas to increase business revenue.
- Ensure cleanliness of bar and hotel is kept to a high standard and maintained.
- A small local community family bar and hotel consisting of 1 bar 2 function rooms and 7 hotel rooms in a town 12 miles west of Edinburgh city Centre.
Bartender/Assistant Sommelier/Bar Waiter
Seabourn Cruise Line
09.2013 - 04.2016
- Company Overview: Seabourn is a 6-star all-inclusive luxury small ship cruise company operating all year round visiting fantastic exotic locations around the globe.
- Starting as a bar waiter in 2013 on their small ships 220 passengers the Seabourn Spirit and the Seabourn Pride before moving to the odyssey class ships of 450 passengers in 2014 serving in a variety of different roles including bar waiter, assistant sommelier, bartender and head bartender.
- Ensuring 6-star service to all guests by anticipating needs and prompt service.
- Making sure company standards and procedures are followed.
- Attending weekly safety drills onboard for crew and guests.
- Ensuring all areas are cleaned to USPH standards.
- Supervising an outlet on board the vessel either a dining outlet or bar.
- Having an excellent wine and cocktail knowledge of the products on offer.
- Upselling premium spirits and wine.
- Weekly and monthly inventories to make sure targets are being achieved.
- To help develop new bar waiters by passing on knowledge and techniques.
- Deciding wine pairing for each lunch and evening services and holding pre meal briefings with the bar and waiting staff about the pairings.
- Seabourn is a 6-star all-inclusive luxury small ship cruise company operating all year round visiting fantastic exotic locations around the globe.
Bartender/Trainer
Disney Cruise Line
02.2012 - 01.2013
- Part of the opening team of 12 Bartenders for the Disney Fantasy setting up the bar operating setups and venues across the ship preparing everything for the Maiden Voyage and Inaugural cruises.
- Managing all aspects of two bars on board on a three-week rotation basis.
- Responsible for revenue ideas, upselling and promotional stratagems to increase revenue and meet weekly targets.
- Various Safety roles onboard depending on safety number from fire team, lifejacket team and traffic controller on crew and guest drills.
- Stock control, inventory and ordering in order to maintain a target expenditure percentage compared to revenue target on a weekly basis.
- That all usph standards were being upheld and the appropriate paperwork was completed and available ready for inspection at any time.
- Hosting various seminars for up to a 35-guest group such as Mixology, Tequila, Martini and Whiskey. Given a brief history of the cocktail and spirits origin along with tasters and sample cocktails.
- Training other Bartenders and Assistant bartenders on methods and techniques on how to free pour accurately, mixology classic cocktail knowledge and spirit knowledge.
Multi Venue Operations Manager
PosUk Ltd.
02.2010 - 08.2011
- Operations Manager for PosUk Ltd. Operating two separate venues in the Manchester city center area one Sports bar called Hotshots and a late-night entertainment venue called lounge 31 with a combined staff of 120 people including security, bar staff, entertainment staff and management team.
- Recruitment of employees.
- Responsible for training schedules and overseeing of the implementation of these schedules.
- Reviewing the stock ordering and inventory processes and improving them to meet weekly KPI targets.
- Putting together standard operating procedures for bar opening closing and operation duties and making sure they were upheld.
- Scheduling for staff across all departments including bar, security and marketing staff to meet specific targets based on net revenue.
- The design and printing of all menu’s.
- Organizing and marketing various events and products to increase revenue.
- Introducing and promoting a specially designed independent brand of shot based spirits called Hotshots to be sold in house before promoting to other venues and markets.
- Collecting details and developing an information database on our guests to increase awareness of future events and promotions the company wanted to promote.
- Analysed performance metrics, identified areas for improvement in operations management.
- Managed vendor relationships to ensure timely delivery of services.
- Reduced overhead costs through efficient resource allocation and budget management.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Implemented quality control measures, enhanced product standards.
- Created a collaborative work environment for positive team dynamics.
- Led teams to achieve business objectives on time and within budget constraints.
- Optimised workflow procedures with strategic planning and team coordination.
- Applied lean principles to operations management, reduced waste significantly.
- Devised operational policies for regulatory compliance and best practices adherence.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established clear budgets and cost controls strategies to meet objectives.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
100 Club Bartender and Bartender Trainer
TGI Fridays UK
08.2000 - 02.2010
- Started in 2000 as a trainee cocktail bartender and worked for the company at different times over the 10 years in various roles in different locations including Edinburgh, Glasgow, Newcastle, Aberdeen, Sale, Prestwich, Cheadle and The Trafford Centre.
- Training new bartenders for the company.
- Implementing the new certification standards for the Bartender training program.
- Designing and making new cocktails for the inclusion in future menus.
- Promoting a friendly professional fun environment for guest’s and staff.
- Weekly bar orders and inventory check.
- Service bar duties.
- Day to day running of the bar and area.
- Ensure guest satisfaction and happiness.
- Ensure cleanliness standards are upheld, and all paperwork was valid and up to date.
- Opening and Closing of the bar.
- Cash Handling.
Assistant General Manager
Saltire Taverns
01.2007 - 11.2008
- Company Overview: Saltire Taverns was a Scottish national company operating various venues across Edinburgh, Glasgow and Aberdeen.
- Part of a new management team in Shanghai nightclub which was part of a multilevel complex called Le Monde on George Street in Edinburgh which consisted of a 36-room boutique hotel, Parisian style cocktail bar and Restaurant called Paris a bar venue called Vienna and Milan to the nightclub Shanghai.
- The group also used to own and operate The Angels Share in Edinburgh’s West End as well as various other venues including the Frankenstein’s chain which at one point had venues in Glasgow, Edinburgh and Aberdeen.
- Part of a 2-man management team increasing sales from 20,000 p/w to 35,000 p/w.
- Reviewing resumes and conducting interviews for future employees.
- Responsible for upholding company values and policies.
- Booking and promoting weekly and nightly events.
- Booking and Organizing entertainers.
- Organizing all aspects of promotion on various nights including web advertising, flyers and promotional offers.
- Making sure all paperwork and procedures were being followed with correct paperwork available.
- Training Schedules made for new hires and schedule followed and completed in the correct time frame.
- Staff Schedules for all aspects of the business on a weekly basis including supervisors, bartenders, bar backs, servers, security and housekeeping.
- Saltire Taverns was a Scottish national company operating various venues across Edinburgh, Glasgow and Aberdeen.
Assistant General Manager
Albatross Leisure LTD.
04.2002 - 03.2004
- Company Overview: Albatross was a local Edinburgh based company operating multiple student late night venues around the city Centre offering a wide variety of different options to Edinburgh’s student and university community.
- Originally joining as a cocktail bartender in their new venue The Establishment in 2002 before being selected for the assistant manager position for a new venue that was being opened at the end of 2002 called Privy Council to help implement and design the bar and lounge areas of the venue as well as training a whole new bar team and implementation of my own cocktail menu.
- Moved back to The Establishment as assistant manager before the student fresher’s season in 2003.
- Training new bartenders for the company.
- Implementing the new certification standards for the Bartender training program.
- Designing and making new cocktails for the inclusion in future menus.
- Promoting a friendly professional fun environment for guest’s and staff.
- Weekly bar orders and inventory check.
- Day to day running of the bar and area.
- Ensure guest satisfaction and happiness.
- Ensure cleanliness standards are upheld, and all paperwork was valid and up to date.
- Opening and Closing of the bar.
- Cash Handling.
- Albatross was a local Edinburgh based company operating multiple student late night venues around the city Centre offering a wide variety of different options to Edinburgh’s student and university community.
Education
Higher National Certificate - Nautical Science
City of Glasgow College Nautical And STEM
Glasgow 09.2021 - 07.2024
Higher National Diploma - Software Engineering
Telford College
Edinburgh07.2007
Higher National Certificate - Hospitality Management
Telford College
Edinburgh07.2002
Skills
- Safety compliance
- Maintenance and repair
- Teamwork and collaboration
- Skilled multitasker
- Operation Monitoring
- Document preparation
- Hardware installation
- Training staff members
- Multimedia production knowledge
- AV troubleshooting
- Sound mixing
- Public speaking
- Inventory management
- Budget management
- Resilience in adverse conditions
- Tactical thinking
- Nautical chart interpretation
- Mooring expertise
- Dedication to duty
- Shipboard systems operation
- Vessel maintenance
- Punctuality
- Personnel training and development
- Emotional resilience
- Situational awareness
- Critical decision making
- High stress tolerance
- Mental determination
- Time efficiency
- Calm under pressure
- Stress management
- Self-motivation
Custom
- Captain Hamish Elliott AFNI, Captain of the Seabourn Sojourn, +447891107273
- Emma Daly, Venue Manager, Everyman Cinema, +447985143015, emma.daly@everymancinema.com
Timeline
A/V Venue and Lounge Technician
Ambassador Cruise line
11.2024 - 04.2025
Team member (part time)
Everyman Cinema Glasgow
09.2021 - 04.2025
Higher National Certificate - Nautical Science
City of Glasgow College Nautical And STEM
09.2021 - 07.2024
A/V technician and DJ
Marella Cruise Line (Formerly Thomson’s)
09.2016 - 01.2020
Bartender/Assistant Sommelier/Bar Waiter
Seabourn Cruise Line
09.2013 - 04.2016
Bartender/Trainer
Disney Cruise Line
02.2012 - 01.2013
Part Time General Manager
Buchan Arms Hotel
11.2011 - 11.2016
Multi Venue Operations Manager
PosUk Ltd.
02.2010 - 08.2011
Assistant General Manager
Saltire Taverns
01.2007 - 11.2008
Assistant General Manager
Albatross Leisure LTD.
04.2002 - 03.2004
100 Club Bartender and Bartender Trainer
TGI Fridays UK
08.2000 - 02.2010
Higher National Diploma - Software Engineering
Telford College
Higher National Certificate - Hospitality Management
Telford College
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