Stewart Copson
Walsall
Summary
.
Overview
17
17
years of professional experience
6010
6010
years of post-secondary education
Work history
ERP Consultant
Intact Software
Hemel Hempstead
12.2022 - 04.2025
- Responsible for providing end to end implementation of the ERP solution Intact IQ from project launch to go-live and post go-live support
- Undertake initial discovery onsite with the customer to assess their business needs, understand their current operations and identify the key areas that they would like to improve upon
- Produce a discovery document outlining the discovery day findings
- From the discovery document setup and configure a base system that can be used in the following stages of the project
- Workshop with the customer, either remotely or onsite, the configuration of the system to meet their business needs
- Identify any additional configuration required to enhance the customers processes, including custom work
- Produce workshop documents outlining additional configurations and after customer sign off, complete and test any configurations
- Provide end user training to specified user groups as required and ensure understanding of the subject matter enabling full use of the software
- Attend customer go-live onsite and ensure the successful rollout of the Intact IQ software
- Ensure users are able to use the system and process their daily tasks
- Provide post go live support including purchase ledger migration, Making Tax Digital, opening balances migration, month end procedures and report writing
ERP Business Consultant
Blue Rock Systems Ltd
Southampton
01.2019 - 12.2022
- See Intact responsibilities above
ERP Training Consultant
OGL COMPUTER
Stourport-on-Severn
01.2017 - 04.2025
- Provide training and consultation on OGL's bespoke ERP software which manages and supports key business operations
- Meet with customers face to face during the consultation phase to identify their training needs and expected outcomes
- This involves developing a strong customer relationship and the building of trust between both parties
- Provide an comprehensive view of the customer's business needs and tailor the training plan to meet those needs, whether this be onsite at the customers premises or in the office training rooms
- Identify key areas where the software can assist in their business processes
- This may be in stock control, warehouse management, CRM development or financial processes
- Prepare, organise, deliver and manage the customer's training from project start to hand over to the account manager and support team
- Additionally follow up training sessions with the customer to ensure objectives are set in relation to the session have been achieved
- Ensure Objectives are set for customers following a training session, and update the project plan with the details
- Obtain, organise, or develop training procedure manuals, guides, and course materials, such as handouts or visual materials
- Provide additional training on Sales reporting and targeting using OGL in-house Sales Vision and Business Intelligence Software
- Ensure allocated training hours/data transfer/installation/stationery are monitored and adhered to and should additional training be required, the correct costs are quoted and charged to the customer
Application Support Engineer
OGL COMPUTER
Stourport-on-Severn
01.2015 - 01.2017
- Primary responsibility for the successful installation, implementation and support of prof.ITplus ERP software (both on premise and hosted solutions)
- Attend pre-sales consultancy visit and report on current IT installation and network configuration
- Provide escalated software support to customers who are using Linux Servers, working closely with the team ensuring that SLAs are met
- Maintaining, configuring and monitoring Linux Operating Systems and the ability to troubleshoot when issues arise from the server
- Offering advice and support to customers in a professional manner whether that be working on Support or whilst attending a customer premises
- To install and configure prof.ITplus servers and associated IT infrastructure, Linux Upgrades and prof.ITplus upgrades
Team Leader / 3rd Line Technical Support
NAMES.CO.UK
Worcester, Worcestershire
01.2009 - 02.2015
- Providing technical support to Names.co.uk customers via email
- Assisting the end user with domain administration, web hosting and DNS configuration
- Troubleshooting any issues whether they are email, website or webmail based
- Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved
- Investigating coding issues with customer's web sites and advising customers on possible solutions
- Acting as the point of contact for escalation tickets and calls from the 1st line and 2nd line support team
- This includes personally managing high value customers and also handling customer complaints
- Creating and developing knowledge base articles and training materials for other members of the team as well as ensuring that the FAQ's and customer tutorials are up to date
- Leading the training of fellow team members as and when required
- Keyholder required to open and close up when needed
- Direct contact point for queries from various departments
IT Technician
AVL UK LTD
Hartlebury, Worcestershire
07.2008 - 12.2008
- General IT support duties and assisting in the migration of over 50 client PC's and users from a Windows NT 4.0 domain to a Windows Server 2003 Active Directory domain
- WSUS Server admin, PC upgrades and installation, equipment sourcing and documenting internal procedures
- Day to day PC support for the company's employees including hardware and software upgrades as well as troubleshooting client based issues
Education
BSc - Information Systems
OXFORD BROOKES UNIVERSITY
Oxford, OxfordshireA Level - Physics, Chemistry, and Geography
King's School Worcester
Worcester, WorcestershireSecondary School Diploma - Art, Biology, Geography, Maths, English, English Literature, Chemistry, Physics, Religious Education, French, Latin
THE KING'S SCHOOL
Worcester, WorcestershireSkills
- Strong interpersonal and communication skills
- Problem solving
- Financial and integration skills
- Software customisation
- Solution design
- Technical report writing
- Business process mapping
- Troubleshooting
Personal Information
- Date of birth: 10/29/82
- Nationality: British
Interests
- Member of the management committee for the Boys' Brigade camping centre at Dyffryn Ardudwy, North Wales.
- Interest in Classic cars and restoring a Classic Mini.
- Travelled around the world in 2008 including South-East Asia, Australia, New Zealand and South America.
- Keen snowboarder and enjoy open water swimming.
Timeline
ERP Consultant
Intact Software
12.2022 - 04.2025
ERP Business Consultant
Blue Rock Systems Ltd
01.2019 - 12.2022
ERP Training Consultant
OGL COMPUTER
01.2017 - 04.2025
Application Support Engineer
OGL COMPUTER
01.2015 - 01.2017
Team Leader / 3rd Line Technical Support
NAMES.CO.UK
01.2009 - 02.2015
IT Technician
AVL UK LTD
07.2008 - 12.2008
BSc - Information Systems
OXFORD BROOKES UNIVERSITY
A Level - Physics, Chemistry, and Geography
King's School Worcester
Secondary School Diploma - Art, Biology, Geography, Maths, English, English Literature, Chemistry, Physics, Religious Education, French, Latin
THE KING'S SCHOOL
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