Stevie-jane Laird
dunfermline,Fife
Summary
Results-driven professional with extensive experience in customer service, retail, and sales. Demonstrates proficiency in cash handling, inventory management, and budget oversight. Adept at crisis handling, report-writing, and communications. Skilled in marketing strategies and knowledge of regulatory standards. Committed to teamwork and collaboration while prioritising tasks efficiently. Career goal: to leverage expertise in invoice processing and equipment sterilisation to enhance operational efficiency within a dynamic organisation.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work history
Associate
Amazon
Dunfermline
2023.11 - 2026.07
- Working in the warehouse inspecting and grading of amazon return parcels and making them sellable.
- Boxing and unboxing and repacking items.
- I also work sorting the items into their assign departments.
werehouse associate
Amazon Logistics
dunfermline, fife
2025.10 - 2026.01
- Enhanced operational efficiency with proper storage of items in designated areas.
- Facilitated smooth operations through effective coordination with other departments.
- Worked within a team to achieve daily targets efficiently.
- Operated fork-lifts safely, ensuring no harm to self or colleagues around the work area.
- Demonstrated punctuality and reliability in all assigned tasks, promoting productivity at work place.
- Ensured prompt resolution of discrepancies, improving customer satisfaction.
- Improved warehouse efficiency by maintaining cleanliness and orderliness.
- Assured safety standards for prevention of accidents in the workplace.
- Adhered strictly to health and safety rules, fostering a secure working environment.
- Followed company protocols whilst dealing with damaged or misplaced goods.
- Identified potential hazards promptly; ensured swift removal or containment.
- Completed work following safety rules for best working practices.
- Maintained clean, safe and orderly warehouse space.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Cleaned and tidied work areas to meet inspection requirements.
- Prepared items for timely dispatch and safe transportation.
- Used conveyor systems to move heavy items across internal spaces.
- Scanned cargo to keep track of freight movements.
chef/bar staff
Dugg bars
Dunfermline, Fife
2025.01 - 2025.05
- Managed bar inventory for efficient operation.
- Checked identification to maintain legal compliance.
- Helped organise special events at the bar.
- Liaised with kitchen staff for seamless service delivery.
- Prepared beverages, ensuring consistent quality.
- Adhered to health and safety regulations strictly.
- Rotated stock regularly, reducing waste from expired products.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Restocked bar efficiently during busy periods.
- Made cocktails for customer enjoyment.
- Served customers to foster a friendly atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Cleared counters and disposed of waste and broken glass.
Retail Sales Assistant
Premier Village stores
2022.07 - 2023.04
- My role in this job included of stocking and cleaning shelves, stock rotation, date checking, cash handling and the handling of alcohol
Chef/ estate manager
Ormidale House Estate
2017.09 - 2021.03
- This is a part time roll working events for private parties on a 4
- Holiday estate my job role is to assist head chef with all preparation and service duties as required and also assist with menu planning and orders. this role also included cleaning and maintenance of 3 larger houses on argylls secret coast
Retail assistant
Farmfoods
Dunfermline
2020.03 - 2020.12
- This role included till operating, stock rotation, and stocking the shelfs and freesers.
- Gorgie farm
Cafe assistant
Gorgie Farm
Edinburgh
2020.03 - 2020.06
- This was a part time role working as part of the relaunch of the cafe. Due to unforseen circumstances (covid 19) was furlough then paid off.
Prep chef
Revolution de Cuba
Glasgow
2016.10 - 2017.07
- Duties required in this job role were to assist with all preparation and cleaning duties as required by senior chefs in a 300-400 covers per day Cuban inspired restaurant in Glasgow City centre
Commis chef
Cathedral Hotel
2017.02 - 2017.04
- My job role as a commis chef was to assist and learn all aspects of preparation and service as to the specs required. The cathedral was a small hotel located in Glasgow City centre doing 50-60 covers per day.
Cleaner
Service Master
2012.09 - 2012.09
- In this temporary position my main duties were cleaning toilets, emptying bins, cleaning dishes, cleaning desks, hovering floors and mopping toilets.
Retail Assistant
British Heart Foundation
2011.01 - 2012.06
- This was a work placement from Skills Development Scotland during which time my duties included tagging new stock, stock rotation, till control and floor assistance.
Education
GCSE or equivalent - Home economics
Hillpark Secondary School
2005.01 - 2009.01
Skills
- Customer Service
- Inventory
- Retail
- Sales
- Cash Handling
- Marketing
- Knowledge of regulatory standards
- Work prioritisation
- Cash handling
- Results-Driven attitude
- Budget management
- Teamwork and collaboration
- Crisis handling
- Report-writing
- Communications
- Checkout operation
- Time efficiency
- Communication proficiency
- Proactivity
- Invoice processing
- Equipment sterilisation
Certification
- Certificates gained
- Knife Skills
- REHIS Elementary Food Hygiene
- HSE Health and Safety
Training
- 4 week corce
- City of Glasgow College I undertook
- February 2016 to March 2016
- On this 5 week course at City of Glasgow College I undertook
- Training in many aspects of working in a kitchen
- Cooking a variety of foods
- Menu planning and budgeting
Timeline
werehouse associate
Amazon Logistics
2025.10 - 2026.01
chef/bar staff
Dugg bars
2025.01 - 2025.05
Associate
Amazon
2023.11 - 2026.07
Retail Sales Assistant
Premier Village stores
2022.07 - 2023.04
Retail assistant
Farmfoods
2020.03 - 2020.12
Cafe assistant
Gorgie Farm
2020.03 - 2020.06
Chef/ estate manager
Ormidale House Estate
2017.09 - 2021.03
Commis chef
Cathedral Hotel
2017.02 - 2017.04
Prep chef
Revolution de Cuba
2016.10 - 2017.07
Cleaner
Service Master
2012.09 - 2012.09
Retail Assistant
British Heart Foundation
2011.01 - 2012.06
GCSE or equivalent - Home economics
Hillpark Secondary School
2005.01 - 2009.01