Fusion Trainer
Stevie Doy
Key Account Manager
Rochdale
Summary
Results-driven Key Account Manager with skill for fostering client relationships and driving revenue growth. Delivered strategic solutions that streamlined processes and enhanced client satisfaction, leading to increased retention rates. Known for transforming underperforming accounts into top revenue generators through targeted strategies and thorough market analysis.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Enthusiastic Key Account Manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
8
8
years of professional experience
2001
2001
years of post-secondary education
Work History
Key Account Manager
NobiliaGB
Rochdale
08.2021 - Current
- Managed complex sales cycles for maximised business growth.
- Participated in trade shows and corporate events to strengthen brand presence.
- Provided first-class client services, from onboarding to daily account management.
- Negotiated profitable contracts to ensure mutual benefit.
- Trained designers in product , design and sales techniques.
- Offered elevated training courses for all store staff.
- Advised on all aspects from sale to fitting/install.
- Built accounts from nonperforming to top ten sellers.
- Identified weaknesses and created plans to elevate sales and build high performing teams.
- Effectively maintained relationships to ensure maximum targets were achieved.
- Grew the estate to reach record figures.
- Analysed market and competitor activity to capitalise on trends and innovate client services.
- Coordinated with internal departments for seamless service delivery to clients.
- Analysed sales data, optimised performance metrics.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
- Identified opportunities for cross-selling, created additional revenue streams.
- Strengthened key client relationships by developing tailored account strategies.
- Reported on account progress, targets and forecasts and sought solutions to performance issues.
- Built and developed constructive relationships with clients to increase account spending and loyalty.
- Communicated new products and services to drive customer interest and boost sales.
- Employed exceptional rapport-building skills to nurture key relationships.
- Researched and applied proven marketing techniques to drive sales.
- Created seasonal sales plans with varying stock and promotional strategies.
- Leveraged strong working knowledge of products and systems within KBB industry.
Continuous improvement manager
Dunphy Combustion
Rochdale
01.2017 - 07.2021
- Improved production standards with implementation of quality control measures.
- Fostered communication between departments for better coordination and productivity.
- Created strategic plans, resulting in enhanced organisational growth.
- Implemented cost-cutting measures, reducing waste throughout the organisation.
- Analysed business processes, identifying areas for potential enhancement.
- Developed standard operating procedures for consistent output quality.
- Streamlined workflow by implementing efficient process improvement strategies.
- Facilitated change management initiatives, enhancing overall operational efficiency.
- Introduced automation where possible, increasing operational efficiency significantly.
- Mentored staff members on best practices in process engineering and project management.
- Conducted training sessions to foster an environment of improvement and innovation.
- Spearheaded strategic development plans to instigate departmental change, adding value and innovation to business decision-making.
- Coordinated maintenance processes to keep equipment operating correctly and maximise uptime.
Education
GCSEs -
St Guthlacs
CrowlandSkills
Technical sales
Brand development
Promotion development
Market analysis understanding
Pipeline Management
Networking aptitude
Visionary leadership
Sales and marketing
Territory management
B2B account management
Technical proficiency
Complaint management
Crisis management
Market and competitor analysis
Positive attitude
Accomplishments
GMCA - Winning sales techniques and processing - Level 3
GMCA - Building high performing teams - Level 3
Achieved 14% income growth in first year in a tough market.
Software
Interests
Art and Music
Timeline
Key Account Manager
NobiliaGB
08.2021 - Current
Continuous improvement manager
Dunphy Combustion
01.2017 - 07.2021
GCSEs -
St Guthlacs