Hardworking and driven mid-management professional with sound judgment and attention to detail in all duties. Strong leadership and decision-making skills. Skilled in team leadership, conflict resolution, and quick decision-making. Ready to use and develop communication, problem-solving, and organisational skills. Through a unique blend of strategic planning, team leadership and risk management expertise, the candidate can contribute towards a safer, more secure environment by identifying potential threats and implementing preventive measures. NB: CV Omits non relevant and older positions
Hi, I’m
Steven Mayers
from Chelsmford,Essex
Summary
Overview
15
years of professional experience
Work history
ABMWest Bromwich, Sandwell
Security Supervisor
10.2024 - 12.2024
Job overview
- Responsible for a team of 10 Security Officers and 2 CCTV Controllers
- Developed comprehensive incident reports providing vital information for investigations.
- Tracked irregularities via foot patrols increasing overall site safety.
- Maximising safety & security through the use of technology.
- Liaised closely with Police & enforcement agencies for effective response to incidents.
- Provided excellent customer service whilst maintaining vigilance over property protection
- Handled sensitive information confidentially, safeguarding company assets and reputation.
- De-escalated conflicts in a calm, composed manner to maintain peace.
- Conducted risk assessments for enhanced workplace safety.
- Assisted in loss prevention strategies, reducing instances of theft or damage.
British AirwaysCrawley, United Kindom
Cabin Crew Member
01 2023 - 04 2024
Job overview
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Greeted passengers upon boarding and exiting aircraft.
- Demonstrated in-flight safety regulations presentation to passengers.
- Addressed questions and resolved issues and complaints.
- Served food and beverages to up to 290 passengers per flight, consistently complying with airline health and safety standards.
- Maintained calmness and composure during emergency situations.
- Administered first aid on passengers experiencing medical emergencies whilst in air following strict medical protocol that involved cross team working.
- Regularly monitored cabin throughout flight to verify security.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Followed company regulations and rules to promote safe environment for travellers and employees.
Sainsbury's LocalTwickenham, United Kindgom
Customer & Trading Manager
03 2022 - 05 2022
Job overview
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Implemented strategies to retain and nurture long-term customer relationships.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved or escalated customer issues for high levels of satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Assisted floor staff with delivery, stock counts and checking code checking the items during reduction everyday.
- handled cooperate meetings in the absence of the store manager.
Premier Inn HotelsTolworth, Kingston upon Thames
Manager On Duty
09.2018 - 03.2019
Job overview
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed over bookings, over stayers and the renewal of council contracts.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
Education
British Airways Global LearningSurrey
Advanced First Aid from Medical
01.2024 - 01.2024
University overview
Springboard Safety Services
Level 3 from Safeguarding of vulnerable adults
11.2015
University overview
Orleans Park SchoolTwickenham, RIC
GCSEs from Maths, English, Science
08.2007
University overview
British Airways Global Learning Surrey
Restraint Training from Security
01.2024 - 01.2024
University overview
Skills
- Leadership and team management
- Problem solving and decision making
- Communication and interpersonal skills
- Attention to detail and observation
- Risk assessment and crisis management
- Regulatory knowledge & compliance understanding
- Loss prevention tactics
- Adaptive to change
- Certified in first aid
- Ethical conduct
- Asset protection strategies
- Crowd control protocols
- Understanding of legislation
- Operational planning and management
- Performance evaluation
- Efficient and proactive
Affiliations
Affiliations
- Creation of immersive interactive live games.
Quote
The way to get started is to quit talking and begin doing.
Timeline
Security Supervisor
ABM
10.2024 - 12.2024
British Airways Global Learning
Advanced First Aid from Medical
01.2024 - 01.2024
British Airways Global Learning
Restraint Training from Security
01.2024 - 01.2024
Manager On Duty
Premier Inn Hotels
09.2018 - 03.2019
Springboard Safety Services
Level 3 from Safeguarding of vulnerable adults
11.2015
Orleans Park School
GCSEs from Maths, English, Science
08.2007
Cabin Crew Member
British Airways
01 2023 - 04 2024
Customer & Trading Manager
Sainsbury's Local
03 2022 - 05 2022
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