Steven Wilkins
Studley,Warwickshire
Summary
A results-driven professional with expertise in client relationship management and specific product knowledge, adept at delivering exceptional communication and constructive feedback to foster strong partnerships. Demonstrates decision-making aptitude, efficient time management, and multitasking efficiency to achieve organisational goals effectively. Committed to leveraging skills to drive success and contribute to long-term business growth.
Overview
12
12
years of professional experience
34
34
years of post-secondary education
Work history
Technical & Warranty Advisor
Spearhead Machinery Ltd
Salford Priors, Warwickshire
2020.05 - Current
- Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
- Built strong rapport with customers by professionally addressing their queries and concerns, fostering trust and loyalty.
- Resolved warranty queries efficiently to enhance customer support.
- Processed all incoming warranties, ensuring accurate record-keeping and prompt actioning.
- Improved claim accuracy by thoroughly reviewing all submitted warranties.
- Maintained up-to-date knowledge of product warranties resulting in effective issue resolution.
- Worked with sales teams to ensure customers received clear information about product warranties, enhancing customer understanding.
- Coordinated with service departments to resolve client concerns swiftly.
- Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
- Evaluated existing work procedures regularly for identifying improvement opportunities.
- Enhanced team projects by sharing insights and expertise in tech support, leading to improved project outcomes.
Service engineer
Spearhead Machinery Ltd
Salford Priors, Warwickshire
2018.08 - 2020.05
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Executed repairs to restore functionality in faulty machines, minimising downtime for clients.
- Verified correct installation of new equipment, guaranteed optimal operation from the start.
- Collaborated closely with engineering teams to resolve complex mechanical issues, increased service quality.
- Cultivated strong customer relationships, delivering expert technical advice on machine management.
- Ensured compliance with safety regulations during all servicing tasks for secure work environment.
- Maintained accurate records of work logs and repairs to ensure accountability and facilitate future service.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Enhanced my knowledge of the products further with more operational and technical understanding.
Production Engineering
Alamo Manufacturing Services
Salford Priors, Warwickshire
2016.09 - 2018.08
- Collaborated with engineering teams to enhance product design, ensuring alignment with production capabilities.
- Collaborated with engineering team to troubleshoot machinery issues, effectively minimising downtime in production line.
- Enhanced versatility by gaining experience across production and operations departments.
Assembly operative
Alamo Manufacturing Services
Salford Priors, Warwickshire
2014.05 - 2016.09
- Checked components for defects prior to assembly, minimising waste and rework time..
- Operated hand tools in line with health and safety guidelines, ensuring personnel wellbeing.
- Coordinated with team members to achieve demanding production deadlines.
- Used technical drawings as reference whilst assembling complex machinery components..
- Maintained safety standards by strict adherence to company policies and procedures.
- Followed detailed assembly instructions for successful product construction.
- Maintained high performance levels under pressure during peak production periods.
Education
Higher National Diploma - IT
Stratford-Upon-Avon College
Stratford-upon-Avon, Warwickshire 2012.09 - 2014.05
GCSEs - English
Alcester Academy
Alcester, Warwickshire 2007.09 - 2012.05
GCSEs - Maths
Alcetser Academy
Alcester, Warwickshire 2007.09 - 2012.05
GCSEs - German
Alcetser Academy
Alcester, Warwickshire 2007.09 - 2012.05
GCSEs - IT
Alcester Academy
Alcester, Warwickshire 2007.09 - 2012.05
GCSEs - Science
Alcester Academy
Alcester, Warwickshire 2007.09 - 2012.05
GCSEs - Design & Technology
Alcester Academy
Alcester, Warwickshire 2007.09 - 2012.05
GCSEs - Physical Education
Alcester Academy
Alcester, Warwickshire 2007.09 - 2012.05
Skills
- Client Relationship Management
- Specific product knowledge
- Decision-Making aptitude
- Efficient time management
- Multitasking efficiency
- Exceptional communication
- Constructive feedback giving
Affiliations
- Football (Coaching & Playing)
- Remote Control Car Racing
- Taking my show cars to shows
Timeline
Technical & Warranty Advisor
Spearhead Machinery Ltd
2020.05 - Current
Service engineer
Spearhead Machinery Ltd
2018.08 - 2020.05
Production Engineering
Alamo Manufacturing Services
2016.09 - 2018.08
Assembly operative
Alamo Manufacturing Services
2014.05 - 2016.09
Higher National Diploma - IT
Stratford-Upon-Avon College
2012.09 - 2014.05
GCSEs - English
Alcester Academy
2007.09 - 2012.05
GCSEs - Maths
Alcetser Academy
2007.09 - 2012.05
GCSEs - German
Alcetser Academy
2007.09 - 2012.05
GCSEs - IT
Alcester Academy
2007.09 - 2012.05
GCSEs - Science
Alcester Academy
2007.09 - 2012.05
GCSEs - Design & Technology
Alcester Academy
2007.09 - 2012.05
GCSEs - Physical Education
Alcester Academy
2007.09 - 2012.05