Steven White
Cheltenham,GLS
Summary
Skilled IT support professional with expertise in computer repair techniques, proactive troubleshooting, and hardware maintenance. Proficient in backup and recovery procedures, networking protocols, and bespoke software support to ensure seamless service delivery optimisation. Adept at incident reporting, application installation, and anti-virus software deployment to maintain system integrity. Committed to leveraging technical skills to enhance operational efficiency and deliver exceptional IT solutions.
Overview
24
24
years of professional experience
22
22
years of post-secondary education
1
1
Certification
Work history
Intel Batch Principle Analyst
Tata Consultancy Services Limited
reading, berkshire
2018.04 - 2024.10
- Maintained intel batch server enviroment.
- Fullfilled business requirements writing bespoke scripts to automate file transfers.
- Software upgrades, installing Software to improve batch process.
- Monitored / fault find failed jobs preventing business data loss
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Migration of intel batch enviroment to azure, handover of dutys and knowledge to off-shore team members
Intel batch Analyst
M&G Investments
reading, berkshire
2007.06 - 2018.03
- Maintained intel batch server enviroment.
- Fullfilled business requirements writing bespoke scripts to automate file transfers.
- software upgrades, installing software to improve batch process.
- monitored / fault find failed jobs preventing buiness data loss
- Worked flexible hours, overnight support, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- windows server 2012/2016, vpn,moveit, ssl, ssh
Server Support
Prudential
Reading, berkshire
2000.10 - 2007.06
- Solved complex technical issues by providing high-quality server support.
- Performed periodic hardware inspections, ensured long-term reliability of servers.
- Updated firmware on a regular basis for increased security and functionally of the servers.
- Managed data backup processes to ensure seamless business continuity in case of data loss.
- Implemented server upgrades to improve overall system performance.
- Ensured maximum up-time with proactive troubleshooting and swift issue resolution.
Education
mcse - Certification
MICROSOFT
Reading 1998.10 - 2020.06
Skills
- Computer repair techniques
- Proactive troubleshooting
- Backup and recovery procedures
- Networking protocols familiarity
- Bespoke software support
- Service delivery optimisation
- Incident reporting
- Application installation
- Anti-virus software installation
- Hardware Maintenance
Certification
City and guilds electrical installations
City and guilds electronics
mcse windows 2000
Affiliations
- Laser engraving / cutting business
Timeline
Intel Batch Principle Analyst
Tata Consultancy Services Limited
2018.04 - 2024.10
Intel batch Analyst
M&G Investments
2007.06 - 2018.03
Server Support
Prudential
2000.10 - 2007.06
mcse - Certification
MICROSOFT
1998.10 - 2020.06