Summary
Overview
Work history
Skills
Timeline
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Steven Wells

Rutland

Summary

  • Operations Manager with over 25 years experience
  • Experienced in managing high turnover business, financial accounts and working within budgets
  • Experienced in working in diverse industries with a focus on customer service and operational delivery with excellent team management
  • Innovative with a keen focus on business development

Overview

30
30
years of professional experience

Work history

Operations Manager

Caterlink Ltd.
04.2023 - Current
  • Managed operations for 32 schools and led a team of 140 employees to deliver high quality services.
  • Established clear budgets and cost control strategies to meet company and client budgets with proven performance in exceeding financial targets.
  • Managed vendor relationships and operational teams to ensure contractual KPIs were met.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.
  • Forecasted sales trends to plan team resourcing.
  • Analysed data and information to identify issues and create tailored solutions.

Operations Manager

Elior UK
08.2018 - 04.2023
  • Responsible for 14 catering contracts with a joint turnover of £8,000,000.
  • Overseeing and managing a large team, ensuring contractual agreements are met.
  • Responsible for ensuring compliance to company policy, safety and well being, team training and succession planning.
  • Implemented new initiatives to maximise profits, improve team efficiencies and elevate client engagement.


Commercial Catering Manager

Catering Academy
08.2012 - 08.2018
  • Headhunted for the role to assist with an at risk contract
  • Responsible for catering for 2,000 pupils on a nil subsidy basis
  • Successful in promoting the use of the school's facilities for private functions to maximise profit
  • Successful contract retention

Operations Manager

Edwards & Blake
08.2010 - 07.2012
  • Responsible for 10 schools and two Business and Industry contracts Leading and developing a team of Managers and Chef Managers Maintained and initiated successful client relationships
  • Delivered strong financial management
  • Ensured health and safety compliance

Restaurant Owner

Self Employed
01.2005 - 07.2010
  • Successfully developed and operated a renowned restaurant. Responsible for my own investment and budgetary control.
  • Invaluable experience gained, making daily commercial decisions.
  • Sold the business for a profit in 2010.

Various Positions

Compass Catering
01.1995 - 01.2005
  • Held various roles within the company to include; Chef Manager, Relief Manager, General Manager, Business Change Manager and Training Manager, providing a wealth of experience and knowledge of Business and Industry and Educational catering.

Skills

  • Communication- Excellent communication skills with all internal and external stakeholders
  • Managing Finance- Demonstrable budgetary control and financial accountability
  • Commercial and Business Acumen- Strong commercial and business acumen across wide ranging industry sectors
  • Team Management- Experienced team leader with ability to deliver results and harness the talents of each team member
  • Problem Solving- Resourceful and able to take the initiative to overcome challenges and find solutions
  • Self Motivated- Self motivated and proven record of implementing new innovations for business development

Timeline

Operations Manager

Caterlink Ltd.
04.2023 - Current

Operations Manager

Elior UK
08.2018 - 04.2023

Commercial Catering Manager

Catering Academy
08.2012 - 08.2018

Operations Manager

Edwards & Blake
08.2010 - 07.2012

Restaurant Owner

Self Employed
01.2005 - 07.2010

Various Positions

Compass Catering
01.1995 - 01.2005

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Steven Wells