Steven Wells
Rutland
Summary
- Operations Manager with over 25 years experience
- Experienced in managing high turnover business, financial accounts and working within budgets
- Experienced in working in diverse industries with a focus on customer service and operational delivery with excellent team management
- Innovative with a keen focus on business development
Overview
30
30
years of professional experience
Work history
Operations Manager
Caterlink Ltd.
2023.04 - Current
- Managed operations for 32 schools and led a team of 140 employees to deliver high quality services.
- Established clear budgets and cost control strategies to meet company and client budgets with proven performance in exceeding financial targets.
- Managed vendor relationships and operational teams to ensure contractual KPIs were met.
- Optimised workflow procedures with strategic planning and team coordination.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Forecasted sales trends to plan team resourcing.
- Analysed data and information to identify issues and create tailored solutions.
Operations Manager
Elior UK
2018.08 - 2023.04
- Responsible for 14 catering contracts with a joint turnover of £8,000,000.
- Overseeing and managing a large team, ensuring contractual agreements are met.
- Responsible for ensuring compliance to company policy, safety and well being, team training and succession planning.
- Implemented new initiatives to maximise profits, improve team efficiencies and elevate client engagement.
Commercial Catering Manager
Catering Academy
2012.08 - 2018.08
- Headhunted for the role to assist with an at risk contract
- Responsible for catering for 2,000 pupils on a nil subsidy basis
- Successful in promoting the use of the school's facilities for private functions to maximise profit
- Successful contract retention
Operations Manager
Edwards & Blake
2010.08 - 2012.07
- Responsible for 10 schools and two Business and Industry contracts Leading and developing a team of Managers and Chef Managers Maintained and initiated successful client relationships
- Delivered strong financial management
- Ensured health and safety compliance
Restaurant Owner
Self Employed
2005.01 - 2010.07
- Successfully developed and operated a renowned restaurant. Responsible for my own investment and budgetary control.
- Invaluable experience gained, making daily commercial decisions.
- Sold the business for a profit in 2010.
Various Positions
Compass Catering
1995.01 - 2005.01
- Held various roles within the company to include; Chef Manager, Relief Manager, General Manager, Business Change Manager and Training Manager, providing a wealth of experience and knowledge of Business and Industry and Educational catering.
Skills
- Communication- Excellent communication skills with all internal and external stakeholders
- Managing Finance- Demonstrable budgetary control and financial accountability
- Commercial and Business Acumen- Strong commercial and business acumen across wide ranging industry sectors
- Team Management- Experienced team leader with ability to deliver results and harness the talents of each team member
- Problem Solving- Resourceful and able to take the initiative to overcome challenges and find solutions
- Self Motivated- Self motivated and proven record of implementing new innovations for business development
Timeline
Operations Manager
Caterlink Ltd.
2023.04 - Current
Operations Manager
Elior UK
2018.08 - 2023.04
Commercial Catering Manager
Catering Academy
2012.08 - 2018.08
Operations Manager
Edwards & Blake
2010.08 - 2012.07
Restaurant Owner
Self Employed
2005.01 - 2010.07
Various Positions
Compass Catering
1995.01 - 2005.01