Steven Stroffolino
Brighton,UK
Summary
Innovative Transformation Manager with talent for strategic planning and change management; excels in leadership and stakeholder engagement. Combines analytical thinking and problem-solving skills to drive organisational improvements and operational efficiencies. Ready to deliver significant positive outcomes and propel business transformation initiatives.
Overview
17
17
years of professional experience
6081
6081
years of post-secondary education
Work History
Transformation Manager/Scrum Master/Agile Coach
Legal & General
10.2017 - 12.2024
- Orchestrated agile adoption strategies for diverse teams, both on and off-shore, ensuring continuous improvement through data-driven analysis and capability assessments, improving throughput of teams by at least 25%.
- Enhanced numerous business products, processes and ways of working using Lean six sigma, Kanban, and Scrum methodologies and creating cross-divisional teams, maximising learnings and efficiencies and delivering on time and within budget with associated KPI's, ultimately improving delivery capabilities of existing teams.
- Driven cultural change through behavioural science leadership programme, coaching, agile theory application, continuous improvement methods, and mindset transformation.
- Designed, created, and facilitated both communities of practice and interest, for business analysis and scrum master standards, driving cross divisional collaboration and fostering a culture of continuous improvement.
Service Design & Workflow Lead
Lewes & Eastbourne Councils
10.2016 - 10.2017
- Line managed teams of Business Analysts and Digital Content Editors, fostering digital, agile work environments and improving team velocity and value delivery.
- Managed internal and external client expectations, progress reporting, steering committees, and overall delivery quality.
- Designed, facilitated, and coached workshops for new products and processes, ensuring alignment with business objectives and continuous improvement practices across Eastbourne and Lewes councils.
Professional Services Manager
Pure 360
04.2015 - 10.2016
- Managed three teams (Project management, design services, specialist services) and transitioned team structures from Waterfall to Agile, introducing new systems, products, training and ways of working
- Implemented continuous improvement methods, reducing new business implementation turnaround times from 112 days to 9 days within 18 months
- Planned revenue generation strategies designed for growth.
- Prioritised daily operations for maximized productivity and resource utilisation.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Controlled resources by department or project and tracked use in the Atlassian suite of products (Jira/Confluence).
- Monitored team performance with regular evaluations and feedback sessions.
Group Project Manager & Business Analyst
Friday Media Group
02.2014 - 04.2015
- Programme managed internal projects across E-Commerce, recruitment, and classified platforms using Agile methodology
- Streamlined processes and introduced efficiencies across multiple business areas delivering tangible, measurable value such as headcount reduction.
- Led cross-functional teams, providing mentorship and establishing best practices
- Line management duties for up to 15 members of staff
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
- Identified potential risks with thorough business impact analyses.
- Engaged in contract negotiations that resulted in favourable terms for our organisation.
Business Analyst
Pensions regulator
01.2013 - 02.2014
- Developed and maintained the ‘DC’ Target Operating Model, adhering to TPR standards.
- Conducted process mapping and optimization using BPMN/Lean methodology.
- Developed resource models, feasibility studies, risk mitigation models, business cases and business requirements which produced clear ways of planning and forecasting.
Senior business analyst/Team lead
MetLife
11.2007 - 01.2013
- Managed a portfolio of I.T Projects, collaborating closely with third-party providers.
- Successfully managed resource allocation, including appraisals and general team management duties.
- Implemented lean processes using Six Sigma methodology, driving continuous improvements whilst achieving measurable benefits, including headcount savings and productivity efficiencies across claims, administration, risk, and underwriting departments.
- Produced functional specifications, user operating procedures, and test plans.
- Facilitated UAT sessions and workshops.
- Designed UI enhancements and documented benefits using business cases, benefits review documents, and target operating models.
Education
Neuroscience of leadership - Neuroscience
Neurocapabilty
Brighton06.2024
Life Coach Diploma (Distinction) - Life Coaching
Centre of Excellence
Brighton05.2023
Six Sigma Green Belt -
QA
London06.2021
Scrum Master - undefined
Knowledge Academy
Jira/Confluence fundamentals - undefined
Atlassian
Fundamentals of Business Analysis - undefined
BCS/ISEB
Prince2 (Foundation) - undefined
Silicon Beach
BPM (Business Process Management) - undefined
Silicon Beach
BA (Honours) - Advertising & Brand Management
Surry Institute of Art & Design
01.2003 - 01.2006
GNVQ (Intermediate & Advanced) - Art & Design
St Francis Xavier Sixth Form College
01.1998 - 01.2001
10 GCSE’s (A to C) - undefined
Bishop Thomas Grant School
01.1993 - 01.1998
Skills
- Coaching/Mentoring and culture change
- People/Stakeholder management
- Collaborative negotiation
- Continuous improvement
- Risk mitigation planning
- Product development
- Facilitation
- Process optimisation
- Innovation cultivation
- Stakeholder mapping
- Employee recruitment and resourcing
Timeline
Transformation Manager/Scrum Master/Agile Coach
Legal & General
10.2017 - 12.2024
Service Design & Workflow Lead
Lewes & Eastbourne Councils
10.2016 - 10.2017
Professional Services Manager
Pure 360
04.2015 - 10.2016
Group Project Manager & Business Analyst
Friday Media Group
02.2014 - 04.2015
Business Analyst
Pensions regulator
01.2013 - 02.2014
Senior business analyst/Team lead
MetLife
11.2007 - 01.2013
BA (Honours) - Advertising & Brand Management
Surry Institute of Art & Design
01.2003 - 01.2006
GNVQ (Intermediate & Advanced) - Art & Design
St Francis Xavier Sixth Form College
01.1998 - 01.2001
10 GCSE’s (A to C) - undefined
Bishop Thomas Grant School
01.1993 - 01.1998
Scrum Master - undefined
Knowledge Academy
Jira/Confluence fundamentals - undefined
Atlassian
Fundamentals of Business Analysis - undefined
BCS/ISEB
Prince2 (Foundation) - undefined
Silicon Beach
BPM (Business Process Management) - undefined
Silicon Beach
Neuroscience of leadership - Neuroscience
Neurocapabilty
Life Coach Diploma (Distinction) - Life Coaching
Centre of Excellence
Six Sigma Green Belt -
QA
Similar Profiles
Mark LewisMark Lewis
Customer service consultant at Legal & GeneralCustomer service consultant at Legal & General
Steve TurnerSteve Turner
Senior Business Analyst at Legal & GeneralSenior Business Analyst at Legal & General
Becky EvansBecky Evans
Drawdown Improvement Manager at Legal & GeneralDrawdown Improvement Manager at Legal & General
Vashva ShuklaVashva Shukla
Apprentice at High Court at Legal & GeneralApprentice at High Court at Legal & General
Honey SamandariHoney Samandari
Representative at SAMAN BANKRepresentative at SAMAN BANK