Steven Smith
Gateshead,Newcastle upon Tyne
Summary
Driven and personable professional with solid foundation in communication and customer service. Possesses strong problem-solving abilities and knack for building relationships with clients. Ready to contribute to achieving sales targets and enhancing customer satisfaction in [Desired Position] role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Digital Sales Advisor
Lookers
Newcastle upon Tyne, Newcastle upon Tyne
07.2023 - Current
- Delivered excellent customer service by addressing and resolving queries.
- Suggested suitable products to customers for enhanced car buying experience.
- Boosted brand reputation with demonstration of product knowledge.
- Established rapport with potential buyers to foster repeat business.
- Dealing with new sales enquires and being the first contact for the enquiry.
Customer service advisor
The AA
Newcastle upon Tyne, Newcastle upon Tyne
04.2022 - 04.2023
- Working as a customer service advisor for the home insurance and retention team.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled high volume of calls daily for faster issue resolution.
- Guided customers through troubleshooting process with patience and clarity.
- Strengthened client relationships with clear communication and problem-solving skills.
- Managed complex customer issues to successful resolution.
- Resolved pressing customer issues, ensured repeat business.
Sports therapist
PB Movement
Catterick, North Yorkshire
07.2021 - 03.2022
- Improved patients' physical fitness levels by developing customised exercise routines.
- Conducted initial assessments on new clients to determine their needs and treatment plans.
- Enhanced understanding of injuries with detailed patient consultations.
- Assisted athletes in injury recovery, improving performance times.
- Created rehabilitation programmes which led to quicker recovery times.
- Provided sports massage therapy for muscle tension relief.
- Used electrotherapy treatments, reducing pain for patients with chronic conditions.
- Performed physiotherapy exercises with patients, aiding their injury recovery process.
Delivery driver
B&Q
Washington, Sunderland
02.2020 - 03.2022
- Improved client satisfaction by delivering packages promptly and accurately.
- Maintained vehicle cleanliness for a professional appearance.
- Reduced fuel costs with efficient route planning.
- Ensured safety by regular vehicle inspections and maintenance.
- Assisted in warehouse organisation to streamline packing process.
- Provided excellent customer service, enhancing company reputation.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
Hospitality manager
Mitchells & Butlers
Newcastle upon Tyne, Newcastle upon Tyne
01.2008 - 11.2019
- Worked as assistant manager across several different sites across the North East for different brands within M&B including Sizzling Pub Co, Toby Carvery, Harvester & Miller & Carter. Left management role in 2016 to go back into full time education.
- Enhanced guest satisfaction by addressing and resolving complaints swiftly.
- Implemented new food safety protocols for improved hygiene standards.
- Achieved smoother operations with staff scheduling and shift management.
- Streamlined reservation process to increase efficiency.
- Led team meetings, promoting open communication.
- Fostered positive work environment through regular employee recognition.
- Managed supplier relationships for better product quality.
- Conducted performance reviews, identified areas of improvement.
- Oversaw restaurant maintenance, ensured a clean and safe environment for guests.
- Monitored budget expenditure to maintain financial control.
- Established rapport with guests, enhancing their dining experience.
- Trained new hires in service standards for increased productivity.
- Supervised front-of-house operations, ensured top-quality customer service.
- Cultivated teamwork amongst staff, boosted morale.
Education
Bachelor of Science - Sports Therapy & Rehabilitation
Teesside University
Middlesbrough 09.2017 - 06.2020
Certificate of Higher Education - Sports Studies
Newcastle College
Newcastle upon Tyne 09.2016 - 06.2017
GCSEs - All GCSE's
Monkwearmouth school
Sunderland 09.1993 - 05.1998
Skills
- Customer service experience
- Client management
- Dispute resolution
- Customer service
- Product presentations
- Product training
- First aid experience
- Safety-conscious
Affiliations
- Huge Newcastle United fan,
- Keen interest in Geography
Timeline
Digital Sales Advisor
Lookers
07.2023 - Current
Customer service advisor
The AA
04.2022 - 04.2023
Sports therapist
PB Movement
07.2021 - 03.2022
Delivery driver
B&Q
02.2020 - 03.2022
Bachelor of Science - Sports Therapy & Rehabilitation
Teesside University
09.2017 - 06.2020
Certificate of Higher Education - Sports Studies
Newcastle College
09.2016 - 06.2017
Hospitality manager
Mitchells & Butlers
01.2008 - 11.2019
GCSEs - All GCSE's
Monkwearmouth school
09.1993 - 05.1998
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