Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Steven Simpson

Steven Simpson

Sunder

Summary

Accomplished sales professional with extensive expertise in product demonstrations, customer relations, and retail marketing. Demonstrates exceptional skills in customer relationship management software, technical support efficiency, and sales negotiation. Proven track record of enhancing customer retention through effective product promotion creativity and face-to-face selling. Adept at utilising retail space efficiently and managing point-of-sale systems to drive sales targets. Committed to continuous improvement and achieving excellence in technical sales and customer service.

Driven and personable with strong foundation in customer service and communication, coupled with keen understanding of technical products and sales strategies. Proven ability to build relationships and understand customer needs, fostering positive client interactions. Ready to contribute to business growth and customer satisfaction in [Desired Position] role.

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work history

Hardware salesperson

Screwfix
Sunderland
08.2018 - 04.2020
  • Handled customer complaints professionally, resulting in resolution and customer retention.
  • Organised successful marketing events to showcase new products.
  • Fostered productive relationships with suppliers to ensure best deals and quality products.
  • Trained junior team members in product features and benefits, enhancing overall team performance.
  • Boosted brand awareness with engaging product demonstrations.
  • Implemented innovative merchandising strategies to highlight key products.
  • Developed keen eye for detail whilst managing inventory control systems.
  • Offered personalised solutions based on client needs, increasing customer loyalty.
  • Managed stock levels for optimal product availability.
  • Established strong rapport with customers, leading to repeat business.
  • Increased hardware sales by developing effective customer relationships.
  • Delivered exceptional customer service for high satisfaction ratings.
  • Collected and processed payments.
  • Responded to telephone and in-person requests for information.
  • Completed customer searches to generate new leads.
  • Presented latest merchandise to prospective buyers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Accepted card, cash and cheque payments in POS register system.
  • Promoted customer loyalty scheme at checkout.
  • Packed and wrapped gifts with decorative details to match customer preferences.

Technical support representative

Teleperformance UK
Gateshead, Newcastle upon Tyne
01.2010 - 03.2011
  • Trained staff on new technologies, leading to better productivity.
  • Resolved complex technical issues by providing effective troubleshooting.
  • Led training workshops on various hardware and software products, enhancing customer knowledge and usage skills.
  • Worked diligently under pressure whilst maintaining a high standard of work, demonstrating resilience and dedication in demanding situations.
  • Provided technical guidance to ensure smooth operations.
  • Offered 24 and 7 tech support to maintain uninterrupted service.
  • Utilised diagnostic tools to swiftly identify hardware malfunctions.
  • Assisted colleagues with IT queries for improved teamwork.
  • Investigated and diagnosed customer's technical and product queries.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Used [Software] to track support tickets and document actions.

Sales advisor

Shop Direct
Sunderland
06.2009 - 01.2010
  • Monitored and refreshed displays to attract customers.
  • Increased sales through effective negotiation and persuasion techniques.
  • Fostered positive relationships with suppliers ensuring timely delivery of stocks.
  • Maintained clean, organised retail environment to enhance shopping experience.
  • Worked extended hours during holiday season managing high customer footfall.
  • Implemented promotional strategies for increased product visibility.
  • Boosted brand reputation with demonstration of product knowledge.
  • Established rapport with potential buyers to foster repeat business.
  • Handled high-volume telesales enquiries within call-time targets.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.

Customer service representative

Currys PC World
Gateshead
03.2008 - 05.2009
  • Performed administrative duties contributing towards smooth store operations.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Ensured smooth running of operations with timely preparation of reports.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Processed high-value payments with meticulous accuracy.
  • Managed [Number]+ daily calls, taking orders and escalated cancellations.

Assistant manager

SAFC Retail
Sunderland
09.2007 - 03.2008
  • Increased staff productivity by providing comprehensive training programmes.
  • Assisted in recruitment process to build an effective workforce.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Monitored sales performance regularly adjusting strategies as required.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Provided support to manager during audits, ensuring accurate reports.
  • Streamlined store operations with efficient scheduling.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Minimised inventory loss for improved profit margins.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Improved customer service by implementing new procedures and protocols.
  • Created a positive work environment, resulting in higher employee morale.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Planned revenue generation strategies designed for growth.
  • Represented organisations at seminars, conferences and business events.
  • Developed organisational policies for administrative oversight and internal controls.
  • Streamlined processes to improve and optimise office operations.
  • Created classification systems to manage archives.
  • Drafted procedural statements and guidelines for company-wide use.
  • Created digital file classification system for company-wide use.

Driver

HM Armed Forces
06.1999 - 02.2007
  • Performed daily vehicle inspections to ensure safety.
  • Adhered strictly to traffic laws, reduced risk of accidents.
  • Resolved logistical issues swiftly to ensure on-time deliveries.
  • Conducted basic vehicle maintenance for optimal performance.
  • Navigated through heavy traffic whilst maintaining composure.
  • Assisted in loading and unloading of goods, ensured safe transportation.
  • Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
  • Showcased strong ability to handle high pressure situations calmly during peak hours.
  • Improved fuel efficiency by adopting eco-friendly driving habits.
  • Provided reliable service as a result of meticulous attention to detail.
  • Kept accurate records of all deliveries made during the day.
  • Managed time efficiently to meet all delivery deadlines.
  • Demonstrated professionalism when dealing with clients, fostered positive relationships.
  • Maintained vehicle cleanliness for a professional appearance.
  • Followed route schedules, improved punctuality.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Topped up oil and tyres to support vehicle safety and functionality.
  • Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
  • Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Washed and polished service vehicles to maintain professional appearance.
  • Accepted and received job information through digital app.
  • Submitted reports regarding issues and concerns to manager.
  • Provided accurate time and cost estimations for journeys.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Cleaned vehicle's interior and exterior to meet high presentation standards.
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Submitted required documentation upon journey completion.
  • Regularly updated control centre on location and availability .
  • Completed required paperwork certifying [Type] deliveries.
  • Drove van for timely delivery of parcels and mail following government standards.

Education

GCSEs - English Lit, English Lang, Mathematics, Science Modular, Art, Histotory, Spanish, PE, I.T

Castle View School
Sunderland
09.1989 - 06.1994

Skills

  • Product demonstration prowess
  • Product promotion creativity
  • Customer relationship management software
  • Retail space utilization
  • Knowledge of hardware specifications
  • Presentation mastery
  • Multitasking capability
  • Technical support efficiency
  • Time management mastery
  • Sales negotiation
  • Product demonstration
  • Point of sale systems
  • Customer retention
  • Retail marketing
  • Customer Service
  • Customer relations
  • Product knowledge
  • Product demonstrations
  • Sales expertise
  • Customer needs analysis
  • Technical sales
  • Sales action plan implementation
  • Customer rapport
  • Live chat services
  • Personnel training
  • Trustworthiness
  • Problem solving strength
  • Face-to-face selling
  • Inside and outside sales
  • Target-driven
  • Point-of-sale orders

Affiliations

  • football coaching under 18s, health and fitness and history and archeology

Accomplishments

achievement of the year award 2004, NVQ level 1,2 and 3 in Road Haulage

Timeline

Hardware salesperson

Screwfix
08.2018 - 04.2020

Technical support representative

Teleperformance UK
01.2010 - 03.2011

Sales advisor

Shop Direct
06.2009 - 01.2010

Customer service representative

Currys PC World
03.2008 - 05.2009

Assistant manager

SAFC Retail
09.2007 - 03.2008

Driver

HM Armed Forces
06.1999 - 02.2007

GCSEs - English Lit, English Lang, Mathematics, Science Modular, Art, Histotory, Spanish, PE, I.T

Castle View School
09.1989 - 06.1994

Similar Profiles

Create profile
Steven Simpson